![Jan F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jan F.")
JF

Jan F.

Enterprise (\> 1000 emp.)

8/4/2026

"Process optimization with Celonis: Intuitive tools, but UI improvement needed"

5/5

What do you like best about Celonis?

I particularly appreciate the Annotation Builder, as it offers an easy way to integrate AI into a process. The Knowledge Models we have established across systems are essential. I find the integration with third-party systems great — for most systems, there are Celonis Standard Connectors. The pre-built Process Mining functions are also very helpful, as they make both data input and the sharing of Celonis Insights with various stakeholders straightforward. Review collected by and hosted on G2.com.

What do you dislike about Celonis?

I find the UI-building experience sometimes lags behind, which can be annoying, and I encounter errors when creating task types. Review collected by and hosted on G2.com.

What problems is Celonis solving and how is that benefiting you?

Celonis provides us with a contextual layer for process optimizations and facilitates the integration of AI through the Annotation Builder and Knowledge Models. It enables easy data integration and the sharing of insights, which significantly simplifies our work. Review collected by and hosted on G2.com.

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Validated ReviewerIncentivizedSource: Seller inviteAI Translated

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4.5 out of 5 · Verified reviews from real users

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