NN
Nara N.
Graphic Designer
Small-Business (50 or fewer emp.)
"A Game Changer for Our CS Team"
What do you like best about Cekat.AI?
The AI agent handles repetitive FAQs really well, so our human agents only step in for complex or sensitive cases. It escalates with full context, so customers never have to repeat themselves. Review collected by and hosted on G2.com.
What do you dislike about Cekat.AI?
Some advanced customizations (like specific automation rules) aren't as intuitive to configure as I'd like; a bit more documentation would help. Review collected by and hosted on G2.com.