G2

CC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

5/24/2024

"Best emerging tool in the CCM industry"

5/5

What do you like best about CCM?

1. Very user friendly to use.

2. Can handle variety of communication channels

3. Has good customer and peer support

4. Implementation is easy and can be integrated to multiple tools and technologies.

5. Cloud based functionality is available.

6. Offers security features as well. Review collected by and hosted on G2.com.

What do you dislike about CCM?

1. First time setup requires some time but after that it is easy to use.

2. Pricing is on higher side.

3. Offline possibility of work is limited.

4. Requires expertise to use advanced features. Review collected by and hosted on G2.com.

What problems is CCM solving and how is that benefiting you?

This tool is user friendly and easy to use which facilitates the creation, managing of complex documents a piece of cake. It allows to easily manage and handle customer communication. It allows to make tailor made solutions as per customers requirement. It can handle various types of data and generate various outputs. It is highly scalable and allows integration with various technologies. It is cloud based so can be easily deployed to client side. Review collected by and hosted on G2.com.