I like the support from our customer service team and the analysts who help us understand the product better. It's really great being able to jump right into a workflow and get the information I need within seconds. Review collected by and hosted on G2.com.

I find the ability to manage customer contracts and handle the increasing demand with overrides somewhat lacking. It doesn't align well with the way our business currently operates. Also, the initial setup was quite time-consuming due to our unique business requirements, although the support we received was critical to help us transition smoothly. Review collected by and hosted on G2.com.