Using CBA Live Assist, I was able to see my customer’s screen and help them fill out forms or navigate through websites that they find difficult to navigate. It avoids the concern of having to explain in detail and reassures the customer that they are on the right path. Review collected by and hosted on G2.com.

CBA Live Assist has a problem with handling multiple customers during the same time. It is possible that switching between two co-browsing sessions is not very easy and takes a lot of time. Review collected by and hosted on G2.com.