It’s easy for users to switch statuses for availability and they’re all color coded. You can also use keyboard shortcuts to switch statuses without having to use a mouse Review collected by and hosted on G2.com.

Sometimes if you hold the directory and accidentally drag it, it glitches and then you can’t access the directory again until you reboot. It’s also frustrating that sometimes if you drop a call when you have someone else on hold, it automatically picks that call back up Review collected by and hosted on G2.com.