I appreciate Case IQ for providing a smooth and seamless way to conduct quality investigations. The reporting functions are valuable because they give us visibility into issues and trends, allowing us to continuously improve. I like the functionality and ease of use, and the support team is amazing. They are innovative and respond positively to new ideas. I can adjust workflows, add or remove fields easily, and the support team is always there to help as the business evolves. Review collected by and hosted on G2.com.
Some of the reporting filtering is challenging at times but we make it work. It would also be nice if there was a way to make mass changes from a list view of cases. There are times where a lot of cases need to have a correction and it would be nice to not have to go in to each individual case. Review collected by and hosted on G2.com.
We appreciate your positive feedback on our system, especially around its ease of use and reporting capabilities. We apologize for the challenges you faced during the upgrade process; we have implemented critical changes to that process, with an aim to complete the upgrade swiftly and with high customer satisfaction. We appreciate your feedback!