--- title: Caroo Reviews meta_title: 'Caroo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 28 reviews by the users' company size, role or industry to find out how Caroo works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 28 scale: '5' date_modified: '2026-07-17' parent_category: name: Talent Management url: https://www.g2.com/categories/talent-management --- # Caroo Reviews **Vendor:** Caroo **Category:** [Employee Recognition Software](https://www.g2.com/categories/employee-recognition) **Average Rating:** 4.3/5.0 **Total Reviews:** 28 ## About Caroo We envision a world where people experience deep connection at work through recognition. Our platform uncovers deep behavioral understanding of individual employee recognition needs, provides insight on when to recognize and makes it easy to send rewards employees actually want. All in one place. We believe… - Every employee deserves to be acknowledged for their impact - Recognition is most meaningful when it’s tailored to the individual - Recognition doesn’t have to be cumbersome or exorbitantly expensive to be truly magical - A culture of recognition should exist everywhere in an organization Caroo is woman and veteran founded and partners with various charities including Feeding America. Since 2015, Caroo has donated over 20 million meals and counting to families in need. To learn more, visit Caroo.com. ## Caroo Pros & Cons **What users like:** - Users love the **convenience** of Caroo for quickly sending digital gift cards to multiple recipients effortlessly. (1 reviews) - Users find Caroo's **helpful customer support** invaluable for checking order statuses and resolving issues efficiently. (1 reviews) - Users love the **flexibility of digital gift cards** from Caroo, allowing recipients to choose what they want. (1 reviews) - Users find Caroo's **quick digital gift card delivery** and helpful customer support to be highly beneficial. (1 reviews) - Users value the **quick sending of digital gift cards** with Caroo, allowing personalized options for recipients. (1 reviews) **What users dislike:** - Users find the **recipient choice and scheduled gifts feature** unsatisfactory, leading to frustration and service switch. (1 reviews) - Users find **scheduling issues** with Caroo's recipient choice frustrating, leading them to seek alternative services. (1 reviews) ## Caroo Reviews ### 1. Great option for digital gift cards **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Political Organization | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Caroo?** Caroo is the best option I have found for quickly sending digital gift cards to a larger group, and it is great that the receipient can choose an option that works best for them. The customer support was also helpful when I needed to check the status of an order. **What do you dislike about Caroo?** In the past I have not found the receipient choice / scheduled gifts feature very strong / the user experience was annoying and ended up using a different service for this. **What problems is Caroo solving and how is that benefiting you?** sending digital gift cards quickly ### 2. Excellent service and a great team **Rating:** 5.0/5.0 stars **Reviewed by:** Leigh-Ann H. | Enterprise (> 1000 emp.) **Reviewed Date:** March 11, 2024 **What do you like best about Caroo?** The team at Caroo has been completly helpful. Our wellness committee was introduced by are Insurance broker and once we had things rolling, it just got better and better. They are quick to answer questions and helped us launch a 1000+ person company initation for receiptant choice gifts on a short time line. Uploading our staff information was so easy. And being able to see who has or has not yet ordered is fantastic! **What do you dislike about Caroo?** As you pre-pay for all your employees, it makes things very easy. But, we have many staff that have chosen not to redeem (not unusuall for our staff). We would love to recive those pre-payments in a future credit so we can select gifts for other occaions. Also, we'd love to see more 'guy' orianted gifts. **What problems is Caroo solving and how is that benefiting you?** Our staff of 1000+ work in over 100 locations through out the state. Meaningful gift giving is very diffuclt from chosing and distribution. The fact that Caroo contacts each of our staff, lets them choose a quality gift of choice AND handles personlized shipping, it has been amazing for us. ### 3. So easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2024 **What do you like best about Caroo?** The represenatives were very nice when I need help. Super easy to use website with lots of option! **What do you dislike about Caroo?** Nothing, its amazing! Caroo hit it on the nail here! **What problems is Caroo solving and how is that benefiting you?** Its able to provide an abundance of options for gift cards, very easy for me and leaves everyone happy! ### 4. friendly customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Tanchelle H. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2024 **What do you like best about Caroo?** That they are understanding when it comes to your order. And will go over and beyond to make sure your order is complete. **What do you dislike about Caroo?** Just a little disappointing that a notification is not sent when order is out of stock or just no updates for item not being sent **What problems is Caroo solving and how is that benefiting you?** helping me get my order fulfilled ### 5. Snack Subscription for In Office Employees **Rating:** 4.0/5.0 stars **Reviewed by:** Jenn H. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2023 **What do you like best about Caroo?** Love the ease and convenience of the Snack Subscriptions. Since returning to the office from lockdown, we have been providing snacks to our employees. The subscription process is easy - so far, we have had a good selection in line with what we were already providing. We like the email prompts reminding us of upcoming orders, customization option, and delivery to the office. Also, another reason our company chose the subscription is the 'initiative' to provide 10 meals to Feeding America for every box purchased. This ties into our Culture and we appreciate that platform! **What do you dislike about Caroo?** Honestly, a bit more expensive than buying bulk snacks (ie, Sam's Club or Amazon), but very convenient. We have found a happy medium in still supplementing some of our snacks through the 'bulk' method --- and after a couple times, refined our subscription frequency to a comfortable level. The few times we have had to reach out to customer service - reps were extremely prompt and reactive to assist us. **What problems is Caroo solving and how is that benefiting you?** We are providing snacks to our in-office employees, and the snack subscription box has made our need to visit the big box Club less frequent. Very convenient to have the boxes delivered and a regular schedule of snack deliveries. ### 6. Exciting **Rating:** 5.0/5.0 stars **Reviewed by:** Sharay E. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2023 **What do you like best about Caroo?** What I like best about Caroo is its platform to share love, appreciation, and care for friends and colleagues with healthcare items and healthy snacks. I enjoyed picking unique items to surprise my friends and family with. **What do you dislike about Caroo?** The downside is not being able to see the complete list of items that Caroo carries. This will be the 2nd time getting a Caroo box, and things were different from my first choices. I would have liked some from the last selection with some from the second choice, and I didn't have that option to do so. **What problems is Caroo solving and how is that benefiting you?** Making sure that we're indeed receiving the 15 items Caroo offers. I had to let management know I only received some of the items of my choice when the package was delivered. ### 7. Easy to Use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2023 **What do you like best about Caroo?** Caroo makes it super easy to quickly send gifts to employees that are all over the United States, you only need to enter their name and email address, Caroo takes care of the rest. I had one issue with an order and Caroo was quick to respond and took care of it that same day. We love the Caroo snack box with swaps - it allows each person to ensure they get something they will look forward to and enjoy! **What do you dislike about Caroo?** Caroo offers a great variety of products but sometimes I do wish there was more variety or maybe something that is a bit more unique. However, I don't know what exactly I would recommend they add since they already have so many products available! **What problems is Caroo solving and how is that benefiting you?** Now that almost everyone is working remote, it takes a lot more time to buy and ship gifts to each person and the logistics are harder to figure out. Caroo handles all of that for me so I just need to select a gift, enter an email address and it's done. ### 8. A bit difficult administratively; excellent quality of products! **Rating:** 3.5/5.0 stars **Reviewed by:** Janice H. | Professor, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2023 **What do you like best about Caroo?** The products I've purchased have been consistently far better than anticipated - exceptional really! Each box has been beyond perfect - the packaging is amazing and makes recipients feel so special as it is lovely, with a beautiful card and the gifts are so well wrapped. The food has been absolutely delicious. LOVE the products I've been able to gift to others! **What do you dislike about Caroo?** Administratively it is difficult. I still cannot find the status of several orders I placed. I've logged into my account, and the screen I used previously I can no longer find. I may not be the most proficient computer-user, but I'm certainly not dumb; I often think "it shouldn't be this difficult" to find whatever it is I'm trying to do. I'm not sure why this is the case. On the bright side, the reps from Caroo are always available to help. **What problems is Caroo solving and how is that benefiting you?** Caroo is helping to bring our department together; it gives us something to share with one another, to laugh about, to try together, and to enjoy. It's a morale-booster for sure! ### 9. Great concept and attentive customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Lindsay B. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2023 **What do you like best about Caroo?** Organizing group gifts at the end of the year was becoming logistically difficult, particularly with aggregating addresses and finding a universal gift that would fit everyone's preferences. Caroo fills this void in corporate giving, as it completely simplified the logistics (requires recipients to input address) and allows them to choose their own gift.The platform to select and manage orders is extremely user friendly and a great asset. **What do you dislike about Caroo?** Some of the products for the $ amount don't seem to be a great value, but I understand there needs to be a bit of a mark-up to operate. Also selection could have maybe been a bit more? Overall, everyone was happy with their choices however. When a few email links didn't work, customer service was super responsive in remedying the issue -- I believe I had same-day or next business day response. **What problems is Caroo solving and how is that benefiting you?** It was difficult to manage larger scale gifting logistically (getting employee addresses, tracking, etc). Also, Caroo solved for the issue of not getting everyone a gift they liked, since they can choose their own. I was surprised at how little was out there in the market to fit different interests, gender, etc. ### 10. Easy, exciting, well done! **Rating:** 5.0/5.0 stars **Reviewed by:** Britani B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2023 **What do you like best about Caroo?** Caroo provides great options for any gifting occasion/recipient. I've only used them for employees, however, I'd absolutely think of sending a friend a gift as well. Easy to use, wonderful options to pick from, they email you with all the updates so you're not left wondering. **What do you dislike about Caroo?** Not a dislike, but they could benefit from a website/interface refresh! Make it a bit more exciting. **What problems is Caroo solving and how is that benefiting you?** We are a remote company so making things feel personal can be a challenge. Sending gifts that feel curated really do help mend that! ## Caroo Discussions - [What is Caroo used for?](https://www.g2.com/discussions/what-is-caroo-used-for) - 1 comment - [View Caroo pricing details and edition comparison](https://www.g2.com/products/caroo/reviews/caroo-review-7915020?section=pricing&secure%5Bexpires_at%5D=2026-07-21+04%3A03%3A50+-0500&secure%5Bsession_id%5D=9dcd12bb-38c8-4596-840b-e7d3e061bbda&secure%5Btoken%5D=630f075038bded2e7db52ca9b61ce74c40211c16e05c27d28ea001aac487f2c5&format=llm_user) ## Caroo Features **Platform Basics** - Reporting - Dashboard - Performance **Generative AI** - AI Text Generation - AI Text Summarization **Platform Content** - Automation - File Sharing - Content Library **Platform Additional Functionality** - Integrations - Mobility - Corporate Discounts - Employee Engagement - Rewards ## Top Caroo Alternatives - [Bonusly](https://www.g2.com/products/bonusly-bonusly/reviews) - 4.7/5.0 (6,819 reviews) - [Xoxoday](https://www.g2.com/products/xoxoday-xoxoday/reviews) - 4.6/5.0 (1,527 reviews) - [Nectar](https://www.g2.com/products/nectar/reviews) - 4.7/5.0 (8,523 reviews)