Cohere helps us serve our customers efficiently, no matter how many items we offer, ensuring they give them a unique experience and track their orders at every stage. I enjoy how Cohere's automation allows us to produce tickets and deliver them to the appropriate customer assistance departments. I particularly like that Cohere can be modified to receive calls, emails, SMS messages, and social media. The autoresponder can answer and direct customers and provide a ticket reference number for follow-up. In addition, Cohere gives us a complete list of customer inquiries, their times, statuses, and response time. Review collected by and hosted on G2.com.

Despite its outstanding services, Cohere needs more improvements and automation of functions so that we can better control the service bot so that it can provide more services to customers to save time. So the alerts system can send alerts based on the priority or importance of the request. Review collected by and hosted on G2.com.