I love how Capacity makes it easy for employees to get answers without having to figure out who in HR to contact. The centralized information and AI assistance make handling common questions much quicker. I also like that it reduces the routine workload on the HR team, particularly when the same questions keep coming up. It makes keeping HR information organized and accessible easier, and the self-service aspect is great because employees find what they need without creating a ticket or email for simple questions. It helps keep the experience more consistent as everyone uses the same information. The initial setup was easy too, with just some time spent organizing HR information and configuring the knowledge base. Once the basics were in place, the team could use Capacity with little technical effort. Review collected by and hosted on G2.com.

One thing that could be improved is how it handles questions when the information isn't clearly available in the knowledge base. In those situations, the response can sometimes be less useful and the employee still needs to reach out to HR. I'd also like more control over how answers are reviewed and updated, so HR teams can make sure the information stays accurate as policies change. Review collected by and hosted on G2.com.