It's been two months since this profile received a new review

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

2/23/2019

"Tried Using Canny as a Sales Feedback Tool "

2.5/5

What do you like best about Canny?

Canny's Product team is AWESOME - I have rarely used a tool that gives me such visibility into their own roadmap, follows up on every request submitted, and gives updates when a request has become a feature and is released. I aspire to this level of transparency within my own Product team at my org.

I also like how easy it is to submit feedback through the tool, vote on ideas, see what has been submitted etc. Its a great idea for any company trying to implement a Suggestion Box or open forum for ideas from all areas of the org.

I also liked the integration with Slack, as we got instant updates when something was added and could resource our team around this to manage the channel. Made it easier to see updates then via email or notifications in the tool itself. Review collected by and hosted on G2.com.

What do you dislike about Canny?

The tool ultimately didn't work for our needs. We wanted to use it as an Idea Board for Sales to submit feedback to the product & eng teams so that they can then upvote each others' ideas, which would help us prioritize the feature requests based on what is most asked for. However, the "input form" didn't have enough customizations for us - we needed more flexibility in the types of form fields, what they said etc so we ultimately didn't use them for that. Review collected by and hosted on G2.com.

Recommendations to others considering Canny:

their support is great, and visibility into their roadmap and what they're working on is great! Review collected by and hosted on G2.com.

What problems is Canny solving and how is that benefiting you?

We wanted to solve the feedback loop problem in our org with a tool that would allow users to submit their ideas or requests, in a way that was easy for us to manage and prioritize. It worked for us for a few months when we were about to launch an internal UI and could receive UAT feedback from internal users on our alpha testing team, but since we launched the uI the tool hasn't been as helpful. Review collected by and hosted on G2.com.

Canny Reviews & Product Details

Canny is your all-in-one solution for managing user feedback, where you can capture, organize, and analyze customer feedback in one place, so you can make informed product decisions. From managing feature requests and analyzing user insights, to building public roadmaps and announcing product updates, you can do it all with Canny. Stop letting ideas slip through the cracks and start building better products today with Canny! Features our customers love: • Automatically capture customer feedback from conversations with Autopilot. • Detect and merge duplicates so you can quantify ideas. • Score feedback and feature requests based on priority. • Build roadmaps based on which product feature request scores the highest. • Announce product updates with changelog to increase feature awareness. • Automatically follow up with people when you release a feature. • Wide-range of integrations available, works well with existing tech stack. To sign up for a free account: https://bit.ly/3vJFhce To book a demo: http://bit.ly/3vPGAqa

Product Website

Seller

Canny

Discussions

Canny Community

Languages Supported

English

Product Description

Canny is a solution for teams to collect and organize feedback from theirs users.

Overview by

Sarah Hum

Pricing

Pricing provided by Canny.

FREE

Free

25 tracked users Per Month

CORE

Starting at $19.00

100 tracked users Per Month

View More Pricing Information

Top-Rated Alternatives

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Canny Integrations

(7)

Integration information sourced from real user reviews.

Canny Media

All feature requests are captured in one organized place.

Canny Demo - Prioritize projects and features

Rank and score feature requests so you know you're working on the most impact things.

Canny Demo - Avoid duplicates with feature voting

Automatically detects if a request already exists. Users can then vote and comment on the existing one instead.

Share what your team is working on and engage your customers with upcoming features using our public roadmap.

Canny Demo - Handle release notes and changelog

Handle release notes and changelog entries with one tool. Share updates easily with users on what your team has been working on.

Canny Demo - Announce updates with a product changelog

Increase new feature adoption and engagement with our product changelog.

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Phil L.

Co-fondateur

Small-Business (50 or fewer emp.)

7/26/2024

"By far the best way to collect feedback and feature requests from customer"

5/5

What do you like best about Canny?

I like that I can easily communicate with my customers if a feature request is possible or not, and it notifies everyone who upvoted the post. I also love how I can easily merge feature requests that are similar, so all upvotes count under a single feature request. This tool helps us prioritize what we want to do next! Review collected by and hosted on G2.com.

What do you dislike about Canny?

We get a ton of feature requests, and it can be a bit overwhelming for our small team to manage all the feedback. But at least we have a public place where customers can share their opinions and suggestions, so their ideas don't get lost in an email thread where we just thank them for their feedback and say we'll think about it. Review collected by and hosted on G2.com.

Response from Kaman Hui of Canny

edit

Hi Phil,

Thank you for taking the time to share your experience! Really appreciate your thoughtful review.

We are so glad to hear that Canny has been helpful for you from merging feature requests to helping with prioritization. If you ever need help getting more out of Canny, please don't hesitate to reach out. We’d love to help.

Cheers,

Kaman

Antonio R.

Customer Success Manager

Small-Business (50 or fewer emp.)

8/5/2025

"Great and Simple Tool"

5/5

What do you like best about Canny?

I like that it's simple to use, yet it's a powerful tool. Review collected by and hosted on G2.com.

What do you dislike about Canny?

Their AI assistant that auto-creates features for you merges tickets in a way that's not helpful.

What the AI tool was doing was:

1. Creating a feature request based on feedback

2. Merging an old ticket into the newly created feature request

That was driving me mad! The trouble was being able to find my old ticket that I KNEW I created. Other than that, all is good. Review collected by and hosted on G2.com.

Stephanie R.

Product Manager

Small-Business (50 or fewer emp.)

3/30/2025

"A small but mighty addition to our processes"

5/5

What do you like best about Canny?

- Very easy to use and navigate

- Powerful in all of the right areas

- Arms our team with all the right tools

- Simplistic in design, so not to overload the experience for us or our customers

- Support team are always available to respond when questions come up

- Easy to integrate with the rest of our (relevant) tech stack: Intercom, Jira Review collected by and hosted on G2.com.

What do you dislike about Canny?

There's not a whole lot to dislike here. It's a great platform to use. Review collected by and hosted on G2.com.

What problems is Canny solving and how is that benefiting you?

Solving a huge issue of collating and prioritising customer feedback. We used Jira to collate all of our customer feedbacks, but when you have an audience that loves to have a voice, that board was getting very unruly very quickly. It was becoming unmanageable, and started to look and feel like a graveyard. PMs were creating RICE scores for them based on gut-feel rather than verified data-points. Obviously that trickles down to how these features get released and it was becoming a real problem. Even when things got released, our CS agents were having to contact the people who requested the feature individually. Madness!

Canny just simplifies the lot of it. Everything in the one spot. Able to have our RICE scores automatically adjust based on the number of votes, if those votes are from the same company or not, and add in our own variables to the prioritisation scores. Takes a huge load off of PM time-spent on this manually. And our CS agents are loving not having to deal with feature requests on a per-request basis throughout the feature's lifecycle. Sales are happy that they have another customer-first differentiator to promote. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

6/9/2025

"Dependable for collecting Customer feedback"

4.5/5

What do you like best about Canny?

Canny is a "catch-all" for all of our feature requests, serving as a centralized backlog and "future to-do list". It helps quantify anecdotal evidence and customer feedback, allowing us to better prioritize our roadmap based on things like MRR and opportunity data. The ability to link Canny posts to your customer data in tools like HubSpot provides valuable context and insights. Review collected by and hosted on G2.com.

What do you dislike about Canny?

The ability to only filter by one attribute at a time (e.g. relevance, trending, MRR) rather than being able to combine filters like MRR and Opportunity together. Apart from that, the difficulty in quickly identifying whether a voter on a Canny post is a current customer or not, requiring exporting the list and checking subscription status separately is a long workaround. Review collected by and hosted on G2.com.

What problems is Canny solving and how is that benefiting you?

Canny serves as a centralized place to capture all customer feature requests and feedback, rather than having them spread out across different channels. It also acts as a source for customer-facing teams to find if we already have a feature or not. Canny provides metrics like MRR and Opportunity to complement the anecdotal feedback the product team receives.This helps the team make more informed decisions about which features to prioritize based on both customer demand and potential business impact. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

5/27/2025

"An excellent customer feedback and roadmap tracking tool"

5/5

What do you like best about Canny?

Canny makes it extremely easy to track and report on customer feedback requests. As a customer success team, we can review common trending feedback items, alongside the revenue impact. It's a key tool in the CS - Product team relationship, helping us as an organisation segment and prioritise features that will drive the greatest impact (for our customers, and for the business). Review collected by and hosted on G2.com.

What do you dislike about Canny?

Canny did have difficulty with our Hubspot integration, however the team were great at picking up and supporting us through this to find a resolution. Hardly a dislike, but I had to write something! Review collected by and hosted on G2.com.

Awais M.

Senior Cloud Support Engineer

Mid-Market (51-1000 emp.)

2/1/2025

"Excellent tool that is very user-friendly and easy to use"

5/5

What do you like best about Canny?

We use Canny to gather customer feedback about feature requests, and in over 2 years of using the tool, I have not faced a single complaint so far. It's easy to use, the interface is simple but efficient, responsive, and has very powerful features. I also love the Support and always available Canny team for assistance with our issues Review collected by and hosted on G2.com.

What do you dislike about Canny?

We don't have a major issue with Canny, some challenges are around handling Spam posts, and duplicate posts in different boards that take manual intervention to be cleaned out. Review collected by and hosted on G2.com.

Mostafa S.

Head of product

Mid-Market (51-1000 emp.)

7/22/2025

"Canny does the feedback for you"

5/5

What do you like best about Canny?

It actually captures the feedback for you and organizes the chaos effectively leaving no room for confusion and dropping essential information from the product users. Review collected by and hosted on G2.com.

What do you dislike about Canny?

Some custom fields can be added to organize everything even more Review collected by and hosted on G2.com.

Verified User in Individual & Family Services

Small-Business (50 or fewer emp.)

1/22/2025

"Awesome Service"

4/5

What do you like best about Canny?

I can collect feedback and connect other services if i would like. I can relply and change the statues so other can see it. I can also make posts my self. Others can see the current things on the board which helps with me not getting usually the same thing a lot. I dont know i just love this service. Your customer service was great also. It was very to Implement it into my website. I use Canny to collect feedback and feature requests for my small website so I dont really have lots of feedback coming in but when I do it is great and easy to use and intergrate into my website. Review collected by and hosted on G2.com.

What do you dislike about Canny?

The Next plan from the Free plan is a big gap. Review collected by and hosted on G2.com.

Harry S.

COO

Small-Business (50 or fewer emp.)

4/1/2025

"Great free off-the-shelf feature request software"

4.5/5

What do you like best about Canny?

Super easy to integrate. Lots of functionality with the free tier. Responsive customer support. Theres a reason way Canny is the most popular in the super crowded feature request software space. Review collected by and hosted on G2.com.

What do you dislike about Canny?

Canny experience mobile app isnt as rich as desktop. Not ideal to use webview in app so would want a more integrated experience. Also need a way to test canny in test environment - everything posted is released. Review collected by and hosted on G2.com.

Maryse F.

Head of Success

Non-Profit Organization Management

Small-Business (50 or fewer emp.)

1/31/2025

"We - and our users - love it!"

4.5/5

What do you like best about Canny?

Our software uses it to collect feedback and feature requests from users. They love having the opportunity to do that. Their customer support has been very fast and friendly. Review collected by and hosted on G2.com.

What do you dislike about Canny?

We're only on a basic plan, so those features may be available on other plans. But I wish there was a feature available to us that prevents or automatically merges duplicates. Review collected by and hosted on G2.com.

What problems is Canny solving and how is that benefiting you?

We have 50k users, and gathering their feedbacks and ideas for new features on our software isn't easy. We use Canny to collect that feedback and centralize feature requests. Allowing users to add new requests and upvote that of others helps us identify which features would have the most impact. Review collected by and hosted on G2.com.