G2

🎁E

🎁 Danielle E.

Head of Customer Education

Mid-Market (51-1000 emp.)

6/24/2024

"Excellent customer experience"

5/5

What do you like best about Candu?

The Candu team has created the best onboarding experience -- shoutout to Flora Sanders, our Onboarder!

When our previous vendor informed us they were going out of business, Candu was on a shortlist of viable alternatives. They quickly impressed us with examples of what their platform is capable of and outlined a detailed migration/onboarding plan to ensure we would wouldn't experience any downtime.

The quality of their in-app experiences has been off the charts, and their willingness to help us perfect our guides has been much appreciated. Review collected by and hosted on G2.com.

What do you dislike about Candu?

There is a bit of a learning curve to understand how to build, but it's nothing that time and practice won't solve. Review collected by and hosted on G2.com.

What problems is Candu solving and how is that benefiting you?

Candu is solving in-app communication for us, from digital onboarding guides to informational popups to product tours and more. This is benefiting us by being able to provide education and resources for customers at the moment of need without scheduling time with our customer success or support team. Review collected by and hosted on G2.com.