# CallRoot Reviews
**Vendor:** CallRoot  
**Category:** [Inbound Call Tracking Software](https://www.g2.com/categories/inbound-call-tracking)  
**Average Rating:** 3.5/5.0  
**Total Reviews:** 4
## About CallRoot
CallRoot is a call tracking software for marketing teams & agencies. It tracks & records incoming phone calls, dynamically inserts phone numbers & maps referrer source with every incoming call.




## CallRoot Reviews
  ### 1. Recommended phone tracking application for marketing team

**Rating:** 4.0/5.0 stars

**Reviewed by:** Subramanian C. | Enterprise (> 1000 emp.)

**Reviewed Date:** September 14, 2023

**What do you like best about CallRoot?**

Helps in collecting information about the caller for building the data analytics for the future usage. The team can send automatic regards message to the customers upon finishing the call.

**What do you dislike about CallRoot?**

workflow modification for the various options such as SMS, emails etc needs some traning to perform. Ability to add multiple notes to a call is having its own limitation.

**What problems is CallRoot solving and how is that benefiting you?**

Tracking and registering the calls and details for future analysis to build a data base.Possiblity to track a call using multiple keyword therby reducing time and effort for the process.

  ### 2. Basic phone vendor. Poor customer service.

**Rating:** 1.0/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 22, 2021

**What do you like best about CallRoot?**

Slightly more affordable compared to the industry leaders, though you give up features and direct integreations for that luxury.

**What do you dislike about CallRoot?**

Javascript code did not work at first and required a custom addition from Customer Service. The response times and helpfulness of the CS team were lacking. My messages would sometimes take days (weeks, in one case) to receive a less-than helpful response. Even canceling the account requires reaching out to the CS team - it's simply not possible from within the account platform.

**Recommendations to others considering CallRoot:**

Compare with the larger vendors out there (Call Rail or Call Tracking Metrics) to find better support and integreations. They offer the same dynamic phone generation and tracking, along with more features.

**What problems is CallRoot solving and how is that benefiting you?**

Dynamic phone numbers by source. Pulling along Google Ads referral source data.

  ### 3. Great company, great support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 24, 2019

**What do you like best about CallRoot?**

Callroot are exceptional at what they do

**What do you dislike about CallRoot?**

USD only pricing structure.  It would be great if Callroot could diversify their pricing structure to be more competitive in other currencies

**What problems is CallRoot solving and how is that benefiting you?**

Able to understand which campaigns are generating the most calls


## CallRoot Discussions
  - [What is CallRoot used for?](https://www.g2.com/discussions/what-is-callroot-used-for)

- [View CallRoot pricing details and edition comparison](https://www.g2.com/products/callroot-callroot/reviews/callroot-review-4474754?section=pricing&secure%5Bexpires_at%5D=2026-05-12+13%3A13%3A45+-0500&secure%5Bsession_id%5D=a9c8dbe0-42dd-461a-8c65-2b6f6fd8e278&secure%5Btoken%5D=53acc9f90fcffb289a4000a146ccca70dc787c25bd7c5bdb2ab03cc85a54c10f&format=llm_user)

## CallRoot Features
**Phone Number Management**
- Local Phone Numbers
- Toll-Free Numbers
- Port Existing Numbers

**Tracking**
- Visitor & Keyword Tracking
- Dynamic Number Insertion
- Multi-Channel Call Attribution

**Analytics**
- Call Data
- Call Recording
- Advanced Reporting
- Conversation Intelligence

**Call Routing**
- IVR
- Call Scheduling
- Geo-Routing

**Administration**
- Martech Integrations
- Privacy, Security, and Compliance
- Performance and Reliability

**Agentic AI - Inbound Call Tracking**
- Autonomous Task Execution
- Cross-system Integration
- Proactive Assistance

## Top CallRoot Alternatives
  - [CallRail](https://www.g2.com/products/callrail/reviews) - 4.5/5.0 (1,626 reviews)
  - [Invoca](https://www.g2.com/products/invoca/reviews) - 4.5/5.0 (926 reviews)
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