The platform itself works as advertised and is very user friendly. While several call tracking solutions have rebranded, become more complicated, and overall less user friendly, CallRail has done the opposite and is a great solution for any company looking to pull back the curtain on digital call tracking. Review collected by and hosted on G2.com.

Customer Service could be improved immensely. CallRail used to offer white glove service and their customer service representatives were top notch. Over the last few years, their level of services has started to decline as the company has grown and become busier. Review collected by and hosted on G2.com.