![Peter C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Peter C.")
PC

Peter C.

VP, Group Account Director

Mid-Market (51-1000 emp.)

6/4/2024

"Strong Reporting Platform"

3.5/5

What do you like best about CallRail?

The platform itself works as advertised and is very user friendly. While several call tracking solutions have rebranded, become more complicated, and overall less user friendly, CallRail has done the opposite and is a great solution for any company looking to pull back the curtain on digital call tracking. Review collected by and hosted on G2.com.

What do you dislike about CallRail?

Customer Service could be improved immensly. CallRail used to offer white glove service and their customer service representatives were top notch. Over the last few years, their level of services has started to decline as the company has grown and become busier. Review collected by and hosted on G2.com.

What problems is CallRail solving and how is that benefiting you?

CallRail has been able to pull back the curtain and provided keyword level insights for our paid search accounts in a way that other platforms have been unable to do. Review collected by and hosted on G2.com.

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Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

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4.5 out of 5 · Verified reviews from real users

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