![Kate W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kate W.")
KW

Kate W.

Small-Business (50 or fewer emp.)

11/14/2023

Business partner of the seller or seller's competitor, not included in G2 scores.

"CallRail helps us review and track our calls to ensure the our intake is functioning optimally."

5/5

What do you like best about CallRail?

With CallRail, I can listen to a recoding of every call that comes in and see its source with tracking numbers. CallRail customer service was very helpful in getting our tracking numbers set up and also using their local phone number feature. I have used their help articles, chat, and customer service phone feature and each one helped me when I needed it. Review collected by and hosted on G2.com.

What do you dislike about CallRail?

The CallRail call flows do not work well with our phone service, RingCentral, due to the automated answering nature of RingCentral. Review collected by and hosted on G2.com.

What problems is CallRail solving and how is that benefiting you?

Tracking our calls Review collected by and hosted on G2.com.

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Validated Reviewer (Validated through Google using a business email account)Incentivized (This reviewer was offered a nominal incentive as thanks for completing this review.)Source: G2 invite on behalf of seller (Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.)

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4.5 out of 5 · Verified reviews from real users

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