We find CallRail very easy to set up. Its UI makes it easy to get a new account up and running and track calls efficiently. We have a lot of control over what happens at each number, and we like that CallRail continues to innovate and offer new features. Call recording and summarization work very well. The summaries help us quickly identify missed opportunities, soft leads, and training opportunities for clients, and the recordings let us provide feedback with examples. The ability to integrate it with our other systems and reports via their API is a plus. Support is very responsive in the few instances where we have had any questions. Overall CallRail is a great value for what it provides us. Review collected by and hosted on G2.com.

Sometimes, if we're not properly managing a client's growth in terms of the numbers they need, attribution can be misrepresented on some calls. It would be helpful to temporarily upscale the number pool without intervention during a busy spell. Review collected by and hosted on G2.com.