I like the fact that the user interface of CallRail is simple, and it's also rather simple to set up. It's simple to navigate compared to some of the other platforms. I also appreciate the feature where it shows the referral data from where the call came from, and the tagging feature where I can tag calls and use tagging for automations through Zapier and other platforms. These features are ones I really like as well. I think the setup process was pretty easy, very intuitive, and it remains easy to learn and set up for new clients. Review collected by and hosted on G2.com.

So as I said, I like the UI that it's simple, but sometimes it can be too simple. I think a more advanced query to get data out would be nice. In my three, four, five years of use, I haven't seen any major updates in terms of new features and anything exciting to the core call tracking product. I think they could improve the reporting a lot by just adding some nice extra features. Review collected by and hosted on G2.com.