Regular, impactful enhancements are pushed out. It gives incredible visibility into what’s happening on calls. The platform support is great, and I also appreciate the ability to run highly detailed custom reports. Review collected by and hosted on G2.com.

I’d like to see more options in the dashboard, especially around category reporting (for example, components). It would also help to have clearer score indicators, including individual indicator scores, and—most importantly—more detailed data for the manual indicators. Review collected by and hosted on G2.com.