--- title: Calabrio ONE Reviews meta_title: 'Calabrio ONE Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 434 reviews by the users' company size, role or industry to find out how Calabrio ONE works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 434 scale: '5' date_modified: '2026-07-22' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Calabrio ONE Reviews **Vendor:** Verint **Category:** [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce) **Average Rating:** 4.4/5.0 **Total Reviews:** 434 ## About Calabrio ONE Calabrio ONE is now Verint. The workforce engagement and contact center intelligence capabilities you knew as Calabrio ONE are now offered through Verint CX Automation Platform – with expanded AI capabilities, deeper integrations, and the same focus on agent experience and customer outcomes. The Verint CX Automation Platform helps contact centers automate CX workflows and deliver measurable outcomes. Built to run on your existing infrastructure, it integrates with any CCaaS, CRM, or AI model. Powered by a shared CX Data Hub and Verint Da Vinci™ AI, the platform learns from every interaction to drive automation across self-service, agent support, analytics, quality, and workforce engagement. ## Calabrio ONE Pros & Cons **What users like:** - Users find Calabrio ONE's **ease of use** a vital advantage, significantly streamlining workflows and enhancing efficiency. (44 reviews) - Users value the **time-saving efficiency** of Calabrio ONE, transforming lengthy tasks into quick, streamlined processes. (29 reviews) - Users highlight the **ease of use** and regular updates of Calabrio ONE, enhancing team efficiency and satisfaction. (28 reviews) - Users value the **flexible scheduling feature** of Calabrio ONE, enhancing employee satisfaction in dynamic environments. (21 reviews) - Users appreciate the **customer support** from Calabrio ONE, especially the attentive service from their Customer Success Manager. (20 reviews) - User Interface (20 reviews) - Effective (18 reviews) - Users find that Calabrio ONE offers **significant time savings** through its user-friendly design and streamlined processes. (18 reviews) - Easy Setup (17 reviews) - Time-saving (16 reviews) **What users dislike:** - Users find the **inadequate reporting** and confusing support of Calabrio ONE frustrating, impacting usability and efficiency. (13 reviews) - Users experience **poor reporting** with Calabrio ONE due to complexity, inconsistencies, and lack of tailored support. (13 reviews) - Users express concerns about the **limited features** of Calabrio ONE, impacting usability and overall effectiveness. (12 reviews) - Users express concern over **inaccurate data analysis** , which undermines confidence in the reliability of reporting results. (10 reviews) - Users find the **interface not intuitive** , facing challenges in navigating features and utilizing Insights effectively. (10 reviews) - Users find the **learning curve steep** with Calabrio ONE, requiring additional training to fully utilize its features. (9 reviews) - Complexity (8 reviews) - Data Management (8 reviews) - Difficult Setup (8 reviews) - Initial Difficulties (8 reviews) ## Calabrio ONE Reviews ### 1. Exceptional for Workforce Management and Real-Time Monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** David G. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Calabrio ONE?** I like Calabrio ONE for its detailed forecasting and scenarios, which help me with workforce management. I also appreciate the real-time adherence monitoring feature that it offers. **What do you dislike about Calabrio ONE?** Reporting. Merging reports and exporting to CSV **What problems is Calabrio ONE solving and how is that benefiting you?** I use Calabrio ONE for real-time adherence and forecasting in workforce management. **Official Response from Adrienn Tordai:** > Hi David! We're glad to hear that you find detailed forecasting and real-time adherence monitoring helpful for your workforce management needs. We understand the importance of reporting and exporting capabilities, and we are continuously working to improve these features to better meet your needs. Feel free to expand on your feedback so we can continue improving the solution in meaningful ways. ### 2. Great Call Center Tool with Room for Improved Support **Rating:** 4.0/5.0 stars **Reviewed by:** Savannah C. **Reviewed Date:** November 25, 2025 **What do you like best about Calabrio ONE?** I really appreciate how Calabrio ONE has allowed us to integrate our 'call grading' system utilizing the evaluation tool. It’s incredibly convenient that we can now access all call metrics in one centralized location, which greatly simplifies the process. Navigating the website is very straightforward, making it easy and efficient to use. Furthermore, I enjoy the AI features within the platform. Even though our company doesn’t have the upgraded system to fully utilize these features, I can still acknowledge its potential and the utility it offers. **What do you dislike about Calabrio ONE?** I find it challenging to create reports due to the lack of accessible support. Currently, the process involves routing requests through IT, which then contacts Presidio, and they are often unable to assist us adequately. The only time I received help was when I attended a conference in Dallas, indicating that support is not readily available through regular channels. Furthermore, the initial setup of Calabrio ONE was reportedly time-consuming for my team. Being in a non-technical space required us to engage in a lot of learning through trial and error, which suggests a steep learning curve and possibly inadequate guidance during the initial deployment. **What problems is Calabrio ONE solving and how is that benefiting you?** Calabrio ONE streamlines our call grading system, consolidating metrics in one place. I appreciate the ease of navigation and AI features, though our system limits full utilization. However, there's a need for direct support in report creation, as current assistance through IT and Presidio is inefficient. ### 3. Easy to Use but Needs Better Insights Support **Rating:** 3.5/5.0 stars **Reviewed by:** Matthew H. **Reviewed Date:** November 25, 2025 **What do you like best about Calabrio ONE?** I find Calabrio ONE incredibly valuable for several reasons. Its ease of use stands out prominently, simplifying processes and making the software approachable for everyone on the team. I also appreciate the regular, consistent updates and improvements that Calabrio ONE undergoes, as they ensure the software remains current and effective. These updates are enhanced by informative webinars, which help me and my colleagues learn about new developments and effectively integrate them to improve our customer service. Additionally, it's insightful for day-to-day performance management, allowing managers to seamlessly schedule teams and ensure they are positioned effectively, which enhances our overall operational efficiency. **What do you dislike about Calabrio ONE?** I find Insights to be very difficult to use. Although there are a large number of training videos available, they seem more like a how-to guide and are not tailored to provide specific support on creating reports that work within my organization. Additionally, we've encountered several IT issues that have hindered our ability to fully utilize Insights. **What problems is Calabrio ONE solving and how is that benefiting you?** I find Calabrio ONE provides insightful performance management and simplifies scheduling for our teams, ensuring optimal placement. It also keeps us informed about tools through webinars, which aids in improving our customer service. ### 4. Quality Management and Quick Configuration, Awaiting Improvements **Rating:** 4.5/5.0 stars **Reviewed by:** Eduard Manuel P. | Senior Voip Engineer **Reviewed Date:** November 24, 2025 **What do you like best about Calabrio ONE?** I really like the service quality management part of Calabrio ONE. It is especially valuable because it provides crucial information that we need when evaluating how a customer interaction went. This information is extremely important in the customer cycle and helps us ensure that we maintain a high level of quality in our interactions. Additionally, the initial setup of Calabrio ONE was incredibly quick and simple, even considering that we transitioned from an old platform. The acquisition process, setup, and everything related was easy and allowed us to adapt without complications. **What do you dislike about Calabrio ONE?** The workforce management platform, known as WFM, is a bit outdated. Although I understand it is improving, we are waiting for updates. **What problems is Calabrio ONE solving and how is that benefiting you?** I use Calabrio ONE for workforce administration and management, solving issues like scheduling, service quality management, and analysis. It provides critical data to evaluate customer interactions, essential in the customer service cycle. ### 5. Calabrio ONE: WFM & QA Deep Dive **Rating:** 0.0/5.0 stars **Reviewed by:** Sheik I. **Reviewed Date:** November 24, 2025 **What do you like best about Calabrio ONE?** I find Calabrio ONE to be an exceptional tool for workforce management, with its invaluable features such as shift scheduling, time and attendance, and absence and leave management. Its customer experience intelligence platform adds tremendous value by uniting various functions like contact centers, call recording, quality management, and workforce management. This integration allows organizations to move from merely managing call queues to proactively optimizing operations, which fundamentally improves the customer experience. The initial setup of Calabrio ONE is very user-friendly, making it easy to get started without any complications. Overall, it is great in every aspect, and I rate it 10 out of 10 without hesitation, confidently recommending it to others. **What do you dislike about Calabrio ONE?** No comments at this time; the software meets our needs effectively. **What problems is Calabrio ONE solving and how is that benefiting you?** I use Calabrio ONE for workforce management, including shift scheduling, time and attendance, and absence management. It unites functions like call recording and quality management, allowing us to optimize operations and improve customer experience. ### 6. Effortless Call Monitoring with High Accessibility **Rating:** 5.0/5.0 stars **Reviewed by:** Crista W. **Reviewed Date:** November 24, 2025 **What do you like best about Calabrio ONE?** I really appreciate Calabrio ONE for its accessibility to information, which helps me keep tabs on how my team is performing and ensures that we are all on the same page. The ability to view recordings, grade calls, and share results with my team is invaluable for maintaining a high standard of quality and performance. Additionally, the ease of setup and understanding of the system makes the transition smooth and efficient. I have been able to integrate Calabrio ONE with other tools and software used within the company, which keeps everyone informed and enhances our operational efficiency. Overall, this software solution works perfectly for my needs without any issues, allowing me to confidently give it a 10 out of 10 when recommending it to a friend or colleague. **What do you dislike about Calabrio ONE?** I like it all. **What problems is Calabrio ONE solving and how is that benefiting you?** I use Calabrio ONE for call recording, keeping my team informed, and accessing information. It enhances awareness of team performance, simplifies viewing, grading, and sharing call results. ### 7. Effective Workforce Management, Needs Better Insights **Rating:** 3.5/5.0 stars **Reviewed by:** Luke S. **Reviewed Date:** November 24, 2025 **What do you like best about Calabrio ONE?** I find Calabrio ONE incredibly beneficial for workforce management within a contact center environment. I appreciate how it simplifies challenging tasks such as forecasting, scheduling, and measuring metrics, making them easier and more straightforward. I particularly like the flexible scheduling feature, which allows agents to move their breaks and lunch points to times that suit them better, without negatively affecting their shifts. This flexibility is especially useful in a dynamic work environment and enhances overall employee satisfaction. Additionally, I value how Calabrio ONE seamlessly integrates with 8x8, our phone platform, through which crucial information is fed directly into the system, ensuring smooth and efficient operations. Finally, I found the initial setup of Calabrio ONE to be very easy, facilitating a smooth transition when we switched from our previous product, Nice IEX, due to cost considerations. **What do you dislike about Calabrio ONE?** I find that the insights in Calabrio ONE could be improved. Specifically, they are not as in-depth as I would prefer and could offer more specific information. **What problems is Calabrio ONE solving and how is that benefiting you?** Calabrio ONE simplifies forecasting, scheduling, and metrics measurement, offering flexible scheduling that lets agents adjust breaks and lunches without shift disruptions. ### 8. User-Friendly and Seamless Integration with Comprehensive Features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2025 **What do you like best about Calabrio ONE?** User-Friendly Interface: The interface is incredibly user-friendly, which has significantly reduced the time spent on administrative tasks. Seamless Integration: The software's ability to integrate patient data with scheduling and billing is seamless, making the workflow much more efficient. Comprehensive Features: Calabrio ONE offers a comprehensive suite of features such as ease of use, effective scheduling notifications, and easy access to work hours. **What do you dislike about Calabrio ONE?** The pricing approach and support model can be seen as predatory, with some users feeling that the company may not provide adequate assistance without additional fees. These points highlight the potential challenges users may face when using Calabrio ONE, and it is important for potential users to consider these factors when evaluating the software's suitability for their needs. **What problems is Calabrio ONE solving and how is that benefiting you?** Performance Management: Provides real-time adherence monitoring to keep operations aligned with dynamic needs, enhancing efficiency across teams. Quality Management: Offers comprehensive analytics and reporting to generate insights into customer trends, agent productivity, and overall operational performance. ### 9. Essential for Scheduling and Call Review **Rating:** 5.0/5.0 stars **Reviewed by:** April N. **Reviewed Date:** November 24, 2025 **What do you like best about Calabrio ONE?** I like that Calabrio ONE types out the words when I'm listening to recorded calls. Although sometimes it’s hard to hear clearly, having the transcription helps, even if the accuracy is not perfect. This feature is particularly beneficial because it means I don’t always have to review the calls manually. I appreciate that it assists me in solving scheduling issues and managing voice recordings effectively. The platform also provides the timing and the transcription of calls, which is invaluable for reviewing and analyzing conversations efficiently. Additionally, the initial setup of Calabrio ONE was very easy, which made the transition smooth. It's definitely been a helpful tool in my work. **What do you dislike about Calabrio ONE?** I am frustrated by Calabrio ONE's transcription accuracy. It often fails to pick up words correctly, leading to misspellings or incorrect phrases that were never actually said by the customer or the person in the conversation. **What problems is Calabrio ONE solving and how is that benefiting you?** I use Calabrio ONE to solve scheduling issues and improve call review efficiency, as it helps retrieve calls and provides transcriptions, making call analysis easier. ### 10. Manager View Makes Key Metrics Reporting Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Calabrio ONE?** The manager vie allows easy reporting on key metrics such as scheduled hours, holiday allowances and scheduled off floor time **What do you dislike about Calabrio ONE?** Not being able to run a Monday as absence reporting as this would identify trends in day of week sickness **What problems is Calabrio ONE solving and how is that benefiting you?** It allows agents to be updated if their schedule changes thru use of automated emails. This cuts down on friction of contact. ### 11. Great Real-Time Interaction Insights, but Integration Gaps Limit Full Details **Rating:** 3.5/5.0 stars **Reviewed by:** Tammy S. | Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Calabrio ONE?** Having the ability to capture interactions and better service our customers with real time data **What do you dislike about Calabrio ONE?** Integration blockers that only allows part or incomplete details **What problems is Calabrio ONE solving and how is that benefiting you?** Allow proper observation of interactions, time frames etc when it comes to analyzing processes and any improvements to be warranted ### 12. Clear Visibility Into Leave Requests and Approvals **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Calabrio ONE?** What I like best about Calabrio is the visibility it gives me into the leave I can request, and whether it will be approved or not. **What do you dislike about Calabrio ONE?** I feel like parts of the user interface look outdated and aren’t very intuitive, which makes the product harder to use overall. **What problems is Calabrio ONE solving and how is that benefiting you?** It provides clear visibility into leave availability, so every employee can see it. ### 13. Calabrio Makes Resource Planning Effortless **Rating:** 4.0/5.0 stars **Reviewed by:** Samuel J. | Resource planner, Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2025 **What do you like best about Calabrio ONE?** We have been using Calabrio now for a few years. It has been a great bit of software that has made my life as a resource planner must easier. The adherence part is excellent for team management. The support we have received from Calabrio is the early set up stages was very good. Their staff are very helpful and friendly. **What do you dislike about Calabrio ONE?** Insights has been a challenge to get up and running. **What problems is Calabrio ONE solving and how is that benefiting you?** Calabrio helps us manage over 400 staff in our organisation. Without this tool we would be a mess. The reporting functions help us to an accurate picture on performance and areas we can look to improve on. ### 14. Efficient and Smooth, but Could Use a Visual Upgrade **Rating:** 3.5/5.0 stars **Reviewed by:** Lisa M. **Reviewed Date:** November 24, 2025 **What do you like best about Calabrio ONE?** I really appreciate how seamlessly Calabrio ONE blends into my daily work routine; sometimes, I don't even notice that I'm using it, which speaks volumes about its smooth performance. This kind of flawless operation is invaluable in my role, especially since I handle a high volume of calls. The software contributes significantly to efficiency—I've never faced issues with it, unlike some other applications at my job. Its reliability means I don't have to frequently report problems or disruptions to my supervisor, which reduces stress and allows me to focus on my core responsibilities. This reliability and unobtrusive functionality make Calabrio ONE a remarkable tool in my daily tasks. **What do you dislike about Calabrio ONE?** I don't think Calabrio ONE needs significant enhancements, but I guess its aesthetics could be improved. **What problems is Calabrio ONE solving and how is that benefiting you?** I believe Calabrio ONE records phone calls and contributes to efficiency by running smoothly without issues, making call handling seamless. ### 15. Easy, Intuitive Platform That Helps Contact Center Agents Thrive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Calabrio ONE?** Easy to use, intuitive platform that helps supervisors in contact centers actually help the Agents be happier ! **What do you dislike about Calabrio ONE?** I just wish we had it sooner ! there is a lot of data, so sometimes it can get overwhelming to get all in one dashboard, but we manage! **What problems is Calabrio ONE solving and how is that benefiting you?** Enabling agents with flexibility and work life balance, at the push of a button - also helping team leads to actually focus on helping the agents, not simply approving requests! **Official Response from Adrienn Tordai:** > We're delighted to hear that Calabrio ONE is enabling agents with flexibility and work-life balance, and helping team leads focus on supporting their agents. We appreciate your feedback about the dashboard and are continuously working to improve the user experience. Thank you for sharing your experience with us. ### 16. Great UI That Empowers Agents **Rating:** 4.5/5.0 stars **Reviewed by:** Clif B. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Calabrio ONE?** UI is great and the empowerment for the agents is great. **What do you dislike about Calabrio ONE?** Inability to diagnose previous SVL misses. Does not show actual agents staffed by interval **What problems is Calabrio ONE solving and how is that benefiting you?** Flexible scheduling and keeps WFM team focused on higher priority items. **Official Response from Adrienn Tordai:** > Hi there – thank you for your review of Calabrio ONE! We're glad to hear the UI is working well for you and that the platform is empowering your agents and keeping your WFM team focused on higher-priority work. We appreciate you flagging the gaps around diagnosing previous SVL misses – that's helpful input as we continue to improve reporting visibility. Feel free to update your review any time to reflect your latest experiences. Keep up the great work! ### 17. Effortless Workforce Management and Reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Matt L. | Director of Service Delivery **Reviewed Date:** November 24, 2025 **What do you like best about Calabrio ONE?** I love how Calabrio ONE significantly eases the challenge of managing a diverse workforce without the reliance on numerous Excel documents. Its usability and ease of navigation are outstanding, making the software very user-friendly. The in-depth reporting capabilities are incredibly helpful for in-depth insights and decision-making. Additionally, I appreciate how Calabrio ONE simplifies complex tasks such as scheduling and staff management, effectively taking the hard work out of these processes. The initial setup was excellent, supported by a very helpful team, which made getting started with the product a seamless experience. **What do you dislike about Calabrio ONE?** I find that the integration capabilities could be more modular. An improvement in providing app-building functionalities or enhanced modular integration options would be beneficial. **What problems is Calabrio ONE solving and how is that benefiting you?** I use Calabrio ONE for scheduling and people management, simplifying workforce management without countless spreadsheets, enhancing reporting accuracy, and easing scheduling and staff management tasks. ### 18. Great for Tracking Trends, Needs Dashboard Improvements **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Calabrio ONE?** I like the trending topics feature in Calabrio ONE and how it effectively spots trending topics. **What do you dislike about Calabrio ONE?** I don't love the dashboards, the AutoQM is super limited and the performance management is still also very limited. In order to build custom it's a bit complex, also they show interesting things but very scattered out. **What problems is Calabrio ONE solving and how is that benefiting you?** Calabrio ONE helps me address agent issues like tone, empathy, and process accuracy while I enjoy the trending topics feature. **Official Response from Adrienn Tordai:** > Hi there! We're thrilled that you find the trending topics feature effective for spotting trends. We hear your feedback about the dashboard and AutoQM limitations and will use it to drive improvements. Feel free to expand on your feedback any time. Have a great day! ### 19. Effortless Interface Makes Work a Breeze **Rating:** 4.0/5.0 stars **Reviewed by:** Rachel R. | Senior Workforce Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2025 **What do you like best about Calabrio ONE?** The ease of the interface. It is easy to onboard new reps and WFM team members. **What do you dislike about Calabrio ONE?** Some things that we are unsure on how to do, the help center is a little confusing and does not always follow the accesses that a specific user has. **What problems is Calabrio ONE solving and how is that benefiting you?** It it helping us to better plan time off. We have historically done all of these things through our HR platform. This causes a gap in coverage knowledge. Being about to add allowances and limits to PTO is going to restrict the automatic approval of absenses reducing out chances of being understaffed. ### 20. Cool Shift-Bidding Flexibility with Calabrio **Rating:** 4.5/5.0 stars **Reviewed by:** Nilesh S. | Customer Support Admin, Renewables & Environment, Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Calabrio ONE?** With Calabrio, we can place bets to secure a shift for ourselves, which is kind of cool. **What do you dislike about Calabrio ONE?** Well, it’s not Calabrio itself—it’s the companies that use this application for micromanagement. **What problems is Calabrio ONE solving and how is that benefiting you?** It helps schedule an associate’s entire day, including time for breaks and lunch. It’s beneficial to know exactly when to take those time-offs and when to sit in on meetings. ### 21. All-in-one workforce tool **Rating:** 4.0/5.0 stars **Reviewed by:** Nermine A. | Senior Team lead, Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2025 **What do you like best about Calabrio ONE?** What I like best about Calabrio one is how it brings everything into one place, easy forecasting and scheduling, clear real-time adherence, and solid reporting. The dashboards are straightforward, and it helps the team stay aligned on performance without a lot of manual follow-up. **What do you dislike about Calabrio ONE?** What I dislike is that some features feel a bit complex or not very clear at first, especially when building advanced reports. The system can also be slow at times, and certain workflows take more clicks than necessary. **What problems is Calabrio ONE solving and how is that benefiting you?** Calabrio one is solving our workforce and performance management challenges by helping us forecast demand, schedule agents properly, and track real-time adherence and KPIs in one tool. That benefits me by reducing manual tracking, improving staffing accuracy, and giving clear visibility on performance so we can act faster on issues. ### 22. Calabrio Review **Rating:** 5.0/5.0 stars **Reviewed by:** Anniea B. | customer service agent, Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Calabrio ONE?** It provides real time changes to my day and the ease of use is one of the best. The customer support is easy to contact and the frequency of use is daily. There are a number of features that provides a great opportunity to customize selections. **What do you dislike about Calabrio ONE?** Calabrio ONE users have reported several dislikes including: cumbersome scheduling processes, inaccurate data analysis, slow loading times, and limited features in certain areas. Some users also find the interface confusing and the terminology inconsistent. Additionally, the cost of some features and the limitations of the API are also points of criticism. **What problems is Calabrio ONE solving and how is that benefiting you?** Calabrio ONE addresses challenges in contact centers related to workforce optimization, such as scheduling, performance management, and data analysis, by offering a unified platform. This integration benefits businesses by streamlining operations, improving agent engagement, and ultimately enhancing customer experiences. Specifically, it helps optimize staffing, reduce costs, and improve adherence to schedules, leading to better service delivery ### 23. Easy Shift Swaps with Teammates **Rating:** 5.0/5.0 stars **Reviewed by:** Ana A. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2026 **What do you like best about Calabrio ONE?** that i can request a shift swap with my teammates **What do you dislike about Calabrio ONE?** that is in another time zone than my actual time zone **What problems is Calabrio ONE solving and how is that benefiting you?** that I know exactly what will be my shift schedule and channel. ### 24. QA Review **Rating:** 5.0/5.0 stars **Reviewed by:** Sunil G. | Quality Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Calabrio ONE?** I use Calabrio ONE for QA purposes — and the transcription accuracy is excellent, so evaluations are precise. It’s easy to navigate: finding calls and filtering is fast and intuitive, especially for QA searches and coaching use cases Reporting is robust and fast—I can pull insights and coach metrics without delay. Its really easy to navigate. I am still getting use to the insight feature. Currently on a trial for auto qm. Auto QM and Interaction Summary features automate evaluation and summarization of interactions, reducing manual work and increasing consistency in scoring is a big plus for our quality team in general. I am loving the technology. **What do you dislike about Calabrio ONE?** I haven't found anything that i dislike. **What problems is Calabrio ONE solving and how is that benefiting you?** Enables searchable transcripts, sentiment analysis, and cross-channel analytics for a complete performance picture. Calabrio ONE solves the manual labor and fragmentation of quality, scheduling, analytics, and transcription by automating and unifying them. That gives me fast, accurate insights and significantly reduces admin time—all while supporting better coaching and agent performance. ### 25. Boosts Productivity and Reduces Manual Tasks **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Calabrio ONE?** I use Calabrio ONE for performance tracking with chat agents, and it provides me with productivity gain. I like the customer impact and productivity gain it offers. It's a great product that helps me reduce manual tasks, and the setup was easy. **What do you dislike about Calabrio ONE?** not applicable **What problems is Calabrio ONE solving and how is that benefiting you?** I use Calabrio ONE for performance tracking, which leads to productivity gains and reduces manual tasks, enhancing our team's efficiency. **Official Response from Adrienn Tordai:** > We're thrilled to hear that Calabrio ONE has helped boost your productivity and reduce manual tasks. Keep up the great work! ### 26. Intuitive Unified Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Will W. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2025 **What do you like best about Calabrio ONE?** One of the best things I like about Calabrio One is having a Unified Platform without having to switch between different systems - WFM scheduling, QA call recordings, and analytics are all in one place. **What do you dislike about Calabrio ONE?** The Classic WFM version of Calabrio One could use an upgrade i.e. Forecasting and agent schedule management can be slightly cumbersome. It's still a valuable platform, but improving minor areas would make it much more practical for day-to-day workforce-related management. From what I've seen of their new WFM, there have been some new improved enhancements that may be worth looking into. The great news is we'll be staying the Calabrio Family and be upgrading to new WFM this year! **What problems is Calabrio ONE solving and how is that benefiting you?** Instead of switching between various applications, everything's in one platform - WFM, QA Recordings and Analytics. In addition, we have the ability to monitor our agents in real-time compared while viewing their schedule which allows us to easily track agent adherence. ### 27. Enhanced Customer Service with Quality Monitoring and Agent Management in One Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Parmanand s. | Senior executive, Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Calabrio ONE?** enhancement in customer service by quality monitoring with agent management under one platform. **What do you dislike about Calabrio ONE?** sometimes face difficulties in handling large datesets **What problems is Calabrio ONE solving and how is that benefiting you?** helpful in call center attrition, shrinkage and managing staffing level with low operational cost ### 28. Effortless Scheduling, Needs Better Meeting Module **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Calabrio ONE?** I like that Calabrio ONE is easy to use, which is great for daily scheduling of team activities. The setup was smooth since the setup team took care of everything, and we just needed to coordinate with IT. **What do you dislike about Calabrio ONE?** I find the meeting module could be improved. **What problems is Calabrio ONE solving and how is that benefiting you?** Calabrio ONE helps with organization and daily scheduling for team activities. It's easy to use. **Official Response from Adrienn Tordai:** > We're glad to hear that you find Calabrio ONE easy to use and that the setup process was smooth for you. We appreciate your note about the meeting module. Feel free to expand on your feedback so we can continue improving the solution in meaningful ways. Have a great day! ### 29. Calabrio is Excellent! **Rating:** 4.5/5.0 stars **Reviewed by:** Lisa P. | Sr. Workforce Business Analyst, Photography, Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2024 **What do you like best about Calabrio ONE?** Oddly the thing I like best isn't any one feature, it's the responsiveness of the Calabrio team. Their Ideas Portal allows you to add ideas on improvements or features you'd like to see in the future. Calabrio releases new features and upgrades at least twice a year and there's a good chance one of your ideas can be included. They really listen to their customers. The community is amazing. Every month they have a Linkup where Calabrio users can ask questions, get advice, share examples of dashboards/reports, find out about new updates, what's on the roadmap. Those sessions have been hugely helpful! Besides that though, the WFM product is great to work with, and with AI being introduced in the web platform, it can lighten the forecaster's load to focus on other things. Overall a really easy system to use. The implementation was pretty good as far as implementations go. The engineers really listened to what we needed to get out of our telephony feed and created codes that we could understand and manage post implementation. Any issues we've raised through tickets since, have been addressed in a timely manner and they don't leave you hanging. I use the WFM platform every day as well as the new reporting platform Insights and rarely have issues. A really easy system to learn how to use and the more you use it, the more you learn about your business! **What do you dislike about Calabrio ONE?** Not much to dislike. Sometimes features are rolled out a bit prematurely, with need for improvement. But the community calls, Ideas Portal are great ways to suggest improvements and ideas to make them work better. A few wish list items for sure: to be able to notate each event added, that you could choose the adherence calculation being used in the MyTime App. But these are just gravy, all in all a great WFM system. **What problems is Calabrio ONE solving and how is that benefiting you?** We have a global workforce and Calabrio has been absolutely instrumental in allowing us to schedule and manage coverage worldwide. The time zones are not an issue and it automatically adjusts for Daylight Savings time, no extra work needed! Not all systems do that. Calabrio allows me to forecast and analyze for each of the many languages we serve, truly allowing us to calculate the headcount that we need. We have a small WFM team, two people, to manage a global workforce and Calabrio keeps coming up with ways to automate, giving us time to work on the bigger picture tasks like forecasting, creating dashboards and reports that make sense to our business. ### 30. Steep Learning Curve but Promising Features **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User | Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Calabrio ONE?** I am interested in using Calabrio ONE for Auto QM and trending topics, sentiment analysis, and insights. **What do you dislike about Calabrio ONE?** There are several features we would like to use; however, they are at an additional cost. WFM was not easy to set up. **What problems is Calabrio ONE solving and how is that benefiting you?** Calabrio ONE helps me improve call rating, manage workforce issues, and gain insights and analytics. **Official Response from Adrienn Tordai:** > Thank you for sharing your experience with Calabrio ONE. It's great to hear that the platform is helping you improve call rating, manage workforce issues, and gain insights. We hope to welcome you as a user of Auto QM in the future. We also appreciate you sharing your feedback on the add-on costs– it's valuable input that helps us as we continue developing our solution. We're looking forward to supporting you in achieving business needs within your line of work. Keep up the great work! ### 31. Flexible Yet Challenging to Integrate **Rating:** 4.0/5.0 stars **Reviewed by:** Jo W. | Client Solutions Director, Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Calabrio ONE?** I find Calabrio ONE really flexible. It helps me a lot with shifting teams and reacting to issues effectively. **What do you dislike about Calabrio ONE?** Sometimes it's hard to integrate into host CRMs, and self-learning to integrate can be difficult. The initial setup was quite challenging. **What problems is Calabrio ONE solving and how is that benefiting you?** I use Calabrio ONE for planning, forecasting, and real-time management across channels. It's flexible in shifting teams and reacting to issues. ### 32. Calabrio One: User-Friendly and Packed with Great Features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Calabrio ONE?** Actually, all the features of Calabrio One are very good, and it’s user-friendly. **What do you dislike about Calabrio ONE?** To be honest, Calabrio One has no downsides for me. It is really a good tool. **What problems is Calabrio ONE solving and how is that benefiting you?** The problems that Calabrio One is solving are, first, the scheduling of attendance because it is very easy to understand. Also, on filing or requesting a leave. It is benefiting me at is user-friendly. ### 33. Powerful, Unified WEM Platform with Calabrio ONE **Rating:** 4.5/5.0 stars **Reviewed by:** Dipak C. | SCM manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2026 **What do you like best about Calabrio ONE?** Calabrio ONE brings together the industry’s most powerful WEM solution in a single, unified platform. **What do you dislike about Calabrio ONE?** complexity of its reporting tools, slower platform **What problems is Calabrio ONE solving and how is that benefiting you?** streamline scheduling ### 34. User-Friendly with Stellar Organization Tools **Rating:** 5.0/5.0 stars **Reviewed by:** Cristina V. **Reviewed Date:** November 24, 2025 **What do you like best about Calabrio ONE?** I really appreciate how Calabrio ONE helps me stay organized and easily keep track of my daily schedule. The ability to listen to calls and use them for grading and learning is incredibly beneficial. I find the software particularly user-friendly, making it very easy to use and navigate through various tasks. The setup process was seamless, which added to the overall positive experience. Overall, Calabrio ONE stands out for its simplicity and efficiency, which makes my workflow much smoother. **What do you dislike about Calabrio ONE?** nothing really **What problems is Calabrio ONE solving and how is that benefiting you?** I use Calabrio ONE to organize my schedule, track calls, and stay consistent. It helps me monitor and grade calls, making learning easier, and is user-friendly and easy to set up. ### 35. User-Friendly Scheduling That’s Easy to Follow **Rating:** 4.0/5.0 stars **Reviewed by:** Bhuvan R. | Customer Support Admin, Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Calabrio ONE?** It's really user-friendly to follow the schedules. **What do you dislike about Calabrio ONE?** Sometimes it's really slow, and it takes a while to get normal. **What problems is Calabrio ONE solving and how is that benefiting you?** It helps in scheduling the entire work day for every individual ### 36. Efficient Monitoring with User-Friendly Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Panida N. **Reviewed Date:** November 24, 2025 **What do you like best about Calabrio ONE?** I really appreciate Calabrio ONE for its user-friendly interface, which makes navigating the software and performing call audits straightforward and efficient. The speed of the site is another aspect I value, as it allows me to complete my tasks without unnecessary delays, ultimately helping me do my job efficiently. The initial setup of Calabrio ONE was incredibly easy, which alleviated any potential stress in transitioning to the software. These aspects combined contribute to a seamless and productive user experience, making it a tool I would highly recommend to others. **What do you dislike about Calabrio ONE?** none **What problems is Calabrio ONE solving and how is that benefiting you?** I use Calabrio ONE for efficient agent monitoring and call audits, benefiting from its user-friendly interface and fast performance. ### 37. Effortless Staffing with Calabrio ONE **Rating:** 5.0/5.0 stars **Reviewed by:** suhail r. **Reviewed Date:** November 25, 2025 **What do you like best about Calabrio ONE?** I appreciate the efficiency and ease provided by Calabrio ONE, which exemplify its value as a quick and easy-to-use tool for staff scheduling. It effectively ensures that staff scheduling aligns with the expected customer inflow in banking branches, thereby securing adequate frontline staffing. Furthermore, the initial setup process was notably straightforward, making adoption seamless. My positive experience with Calabrio ONE is so strong that I would highly recommend it to others, as indicated by my rating of 10 out of 10. **What do you dislike about Calabrio ONE?** not applicable **What problems is Calabrio ONE solving and how is that benefiting you?** I use Calabrio ONE to ensure sufficient staffing on the frontline, matching staff scheduling with expected customer inflow in banking branches, with efficiency and ease. ### 38. Calabrio Review **Rating:** 5.0/5.0 stars **Reviewed by:** Tayera P. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2025 **What do you like best about Calabrio ONE?** I appreciate Calabrio ONE for its comprehensive suite of features such as ease of use, it's effective scheduling notifications which simplify my daily task management and easy access. This tool helps organizations improve ease of Integration, which is frequently of use. **What do you dislike about Calabrio ONE?** Users sometimes mention certain challenges with Calabrio ONE, such as its complexity for new users, the learning curve involved in mastering all features, or occasional issues with system integration and limited features. **What problems is Calabrio ONE solving and how is that benefiting you?** Calabrio ONE is a comprehensive platform which helps with addressing key challenges faced by customer service organizations, which solves ensuring compliance to scheduling. This benefits me by increasing my productivity during the day of my schedule. ### 39. Easy Adjustments and Flexible Changes **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Calabrio ONE?** The ease of being able to adjust when a mistake is made, allowing for changes to be made easily. **What do you dislike about Calabrio ONE?** Still lots of manual work needed for some reporting. **What problems is Calabrio ONE solving and how is that benefiting you?** Scheduling needs for large amounts of agents. **Official Response from Adrienn Tordai:** > Hi there! Thank you for leaving a review. We're pleased that Calabrio ONE has been beneficial for your scheduling needs. Thank you for your note on the manual aspect of reporting. Feel free to expand on your feedback so we can continue improving the solution in meaningful ways. Have a great day! ### 40. Accurate and User-Friendly with Room for Report Enhancement **Rating:** 5.0/5.0 stars **Reviewed by:** Jackie P. **Reviewed Date:** December 02, 2025 **What do you like best about Calabrio ONE?** I appreciate the high accuracy of Calabrio ONE, which allows me to rely on it confidently as a tool for my work in workforce management. It addresses adherence and reporting needs very effectively. The initial setup was a breeze compared to doing everything manually in Google Sheets, making our processes much more efficient and less time-consuming. **What do you dislike about Calabrio ONE?** I wish we had more reports that gave way more details. **What problems is Calabrio ONE solving and how is that benefiting you?** I use Calabrio ONE for workforce adherence and reports, making it reliable and accurate. It simplified setup from manual work and Google Sheets. ### 41. Love WFM and all the ease of use in the tool! **Rating:** 0.0/5.0 stars **Reviewed by:** Lynn K. | Global Project Leader, Enterprise (> 1000 emp.) **Reviewed Date:** February 26, 2020 **What do you like best about Calabrio ONE?** I enjoy the ability to use Intra day dynamics to ensure when things change in the call center I can adjust breaks and lunches quickly to make sure the customers are not affected. I am impressed with the Success Center and the employees willing to assist me when I am having trouble with just about anything. **What do you dislike about Calabrio ONE?** The parts I dislike are because of our inner company tools and nothing to do with the Calabrio software. **Recommendations to others considering Calabrio ONE:** This tool is just that a software tool. If you do not put in the time to set it up properly and have commitment from the leaders to put everything in the tool threat the agents do it will not help you. Consistency and accuracy is key to the success of this tool. **What problems is Calabrio ONE solving and how is that benefiting you?** The ability to schedule agents and use real time data to ensure our customers are receiving the best service. ### 42. Calabrio is great! (For most cases) **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Calabrio ONE?** The Calabrio One Cloud Client is very intuitive and user friendly. There is a ton of great out of the box features! I DO think that is important in my opinion to have admin access to the tool. If Calabrio will be managed via 3rd party and you wont be able to tinker with it to really take advantage of some of the more advanced and powerful features, you might find the experience a bit more unpleasant. There are ALOT of features and most of them are being iterated on and updated regularly. There is a lot on the roadmap as well that will solve some of the more minor complaints with usability or nice to haves. Overall if you need a great WFM tool that works well out of the box with a low floor of entry and a high ceiling of usability and powerful features Calabrio is a great choice! **What do you dislike about Calabrio ONE?** There are a few features like the meetings module that can have wonky interactions with schedules. Mainly i think its a symptom of growing pains from when Calabrio acquired Teleopti and integrating other tools to it. In the 4 years that i have used it i have seen tremendous strides in functionality and bug fixes but there are some interactions that i just chalk up to it being quirky sometimes. Currently there is also two different surfaces you have to work on, The Calabrio One Cloud Client and the remote Desktop Web Client. More and more features are being moved from the remote desktop client and added to the Calabrio One Client which eventually will result in no longer needing the remote desktop surface. It's still in progress but i can see in a year from now (+/- a few months) having a much more streamlined experience for the back end users (wfm analysts, schedulers, admins etc.) The front end that the agents use is great and only need the one surface. **What problems is Calabrio ONE solving and how is that benefiting you?** Calabrio solves our forecasting and scheduling needs. It also provides a pretty robust reporting tool as well as their new Insights tools that let us develop user friendly dashboards for our ops leads and agents to review metrics and drive engagement. ### 43. calabrio review **Rating:** 5.0/5.0 stars **Reviewed by:** Jinelle W. | customer service, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Calabrio ONE?** I like it because of its user-friendly interface, robust reporting, and seamless integration with other systems. **What do you dislike about Calabrio ONE?** areas for improvement, including issues with data accuracy, scheduling, and feature availability. Some users have also noted that certain features are not as intuitive as they could be and that the platform can experience performance slowdowns with large data sets. **What problems is Calabrio ONE solving and how is that benefiting you?** solves problems related to workforce optimization, data silos, and agent performance in contact centers, ultimately benefiting you by improving customer experience and operational efficiency. ### 44. Multi-functional tool for contact centers **Rating:** 4.0/5.0 stars **Reviewed by:** Jackie S. | Pharmacy Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Calabrio ONE?** The QM feature of Calabrio and the ease of search with multiple filters and even text search is probably my favorite. **What do you dislike about Calabrio ONE?** We are currently implementing Analytics and there are a lot of inconsitencies and issues so far in our testing. It doesn't give me confidence that our full reporting will be accurate. **What problems is Calabrio ONE solving and how is that benefiting you?** Call recording for feedback review saves us from having to call back patients to confirm details. We also use for QA and future state analytics. It helps us get and maintain contracts and accredidations. ### 45. Calabrio Review **Rating:** 5.0/5.0 stars **Reviewed by:** Tajay S. | Customer Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Calabrio ONE?** having a Unified Platform without having to switch between different systems - WFM scheduling, QA call recordings, and analytics are all in one place. Review collected by and hosted on G2.com. **What do you dislike about Calabrio ONE?** Inaccurate Data Analysis. Users find the inaccurate data analysis in Calabrio ONE frustrating, affecting reporting and overall usability. **What problems is Calabrio ONE solving and how is that benefiting you?** The platform ensures precise forecasting and scheduling, balancing staffing levels to prevent costly over- or understaffing. Real-time adherence monitoring keeps operations aligned with dynamic needs, boosting efficiency across teams. ### 46. Centralized Platform That Streamlines QM, Agent Monitoring, Operations and WFM **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2025 **What do you like best about Calabrio ONE?** I appreciate how everything is brought together in one place, including QM, agent monitoring, operations, and WFM. **What do you dislike about Calabrio ONE?** I am not satisfied with how few straightforward options there are when comparing the WFM tool to other vendors, such as NICE. **What problems is Calabrio ONE solving and how is that benefiting you?** I use this tool to create workload forecasts and schedule agents according to the projected requirements. It helps ensure that staffing aligns with anticipated needs. ### 47. Great Product & Team **Rating:** 4.5/5.0 stars **Reviewed by:** Blake W. | Senior Vendor Manager , Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Calabrio ONE?** I like using Calabrio ONE because it has everything we need to run our contact center operation business which has multiple supported contact channels. I also like how easy it is for administrators to configure. **What do you dislike about Calabrio ONE?** Calabrio's PM team struggled to execute during our analytics implementation. Also their documentation isn't always complete leading to implementation and data extraction delays. Their strong support team stepped up to help us though after providing feedback. **What problems is Calabrio ONE solving and how is that benefiting you?** Providing intelligence on contact reasons and customer concerns. ### 48. Exceptional Scheduling Management for Seamless Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Jeancarlos C. | Workforce Management Data Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 24, 2025 **What do you like best about Calabrio ONE?** Scheduling management, nice colors and easy to use the front version, not the backend **What do you dislike about Calabrio ONE?** Needs to be more flexible with reporting **What problems is Calabrio ONE solving and how is that benefiting you?** Managing agent schedules. ### 49. Robust System With Great Support **Rating:** 4.5/5.0 stars **Reviewed by:** Patricia E. | Workforce Management Scheduling Supervisor, Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Calabrio ONE?** This system is chock full of features yet somehow not difficult to use once you've been properly trained. The support the company provides is outstanding. You have everything from one on one support to conferences to monthly meetings and tons of online resources. **What do you dislike about Calabrio ONE?** There are different versions and not every user is on the same one. When looking at online resources to troubleshoot an issue, you have to be careful you don't waste time looking at the incorrect solution. Standardization of the product would be beneficial, though it's likely a cost thing. **What problems is Calabrio ONE solving and how is that benefiting you?** We are now able to ensure that we have adequate coverage for call handling across all of our service queues and can make on demand changes when we don't. ### 50. Accurate Staffing Insights with Seamless Vendor Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2025 **What do you like best about Calabrio ONE?** I like the ability to add the BPO vendor file. It allows us to see an accurate staffing for the upcoming weeks with vendors included. **What do you dislike about Calabrio ONE?** I would like to be able to bulk update agent schedules. **What problems is Calabrio ONE solving and how is that benefiting you?** Calabrio One is solving our Adherence issue by allowing us to track those out of adherence on a real time basis. ## Calabrio ONE Discussions - [What is calabrio WFM?](https://www.g2.com/discussions/what-is-calabrio-wfm) - 1 comment - [What is calabrio one smart desktop?](https://www.g2.com/discussions/what-is-calabrio-one-smart-desktop) - 1 comment - [View Calabrio ONE pricing details and edition comparison](https://www.g2.com/products/calabrio-one/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-22+11%3A31%3A44+-0500&secure%5Bsession_id%5D=df41bec0-03d2-4c74-afbe-ad8625547f8f&secure%5Btoken%5D=f6b82fd826e0fc53401bc21ba38be9e7bbd74a08a778732418cf0285f927f948&format=llm_user) ## Calabrio ONE Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) - [Cisco Finesse](https://www.g2.com/products/cisco-finesse/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [Gladly](https://www.g2.com/products/gladly/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Twilio Flex](https://www.g2.com/products/twilio-twilio-flex/reviews) - [Webex Calling](https://www.g2.com/products/webex-calling/reviews) - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) ## Calabrio ONE Features **Quality Assurance** - Evaluation - Calibration - Reports **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Generative AI** - AI Text Summarization **Agentic AI - SAP Store** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Engagement** - Feedback - Dashboards - Training **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Performance** - Integrations - Compliance **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Succession Planning - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication ## Top Calabrio ONE Alternatives - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews) - [Aspect Workforce](https://www.g2.com/products/aspect-workforce/reviews) - 4.2/5.0 (304 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,466 reviews)