G2

LK

Lynn K.

Global Project Leader

Enterprise (> 1000 emp.)

2/26/2020

"Love WFM and all the ease of use in the tool!"

0/5

What do you like best about Calabrio ONE?

I enjoy the ability to use Intra day dynamics to ensure when things change in the call center I can adjust breaks and lunches quickly to make sure the customers are not affected. I am impressed with the Success Center and the employees willing to assist me when I am having trouble with just about anything. Review collected by and hosted on G2.com.

What do you dislike about Calabrio ONE?

The parts I dislike are because of our inner company tools and nothing to do with the Calabrio software. Review collected by and hosted on G2.com.

Recommendations to others considering Calabrio ONE:

This tool is just that a software tool. If you do not put in the time to set it up properly and have commitment from the leaders to put everything in the tool threat the agents do it will not help you. Consistency and accuracy is key to the success of this tool. Review collected by and hosted on G2.com.

What problems is Calabrio ONE solving and how is that benefiting you?

The ability to schedule agents and use real time data to ensure our customers are receiving the best service. Review collected by and hosted on G2.com.