I really like how the mobile app for technicians allows them to close tickets and get customer signatures right on their phones, cutting our billing time from weeks to just hours. The dispatch feature is also easy to use because the drag-and-drop schedule shows all our techs, their skills, and current jobs on one screen, making dispatching an emergency call seconds instead of a series of phone calls. I'm glad the onboarding team knew the traits and didn't treat us like a generic customer, which was very helpful. The technicians picked up the mobile app faster than I expected, which eased my biggest worry. Review collected by and hosted on G2.com.

Things that I think need improvement are with the accounting system's limitations. Once data is exported to our accounting system, changes made in BuildOps do not always flow back cleanly, requiring manual work in both places. The project module also feels rough, with the project site being less polished than the service site. For larger construction jobs, we have to work around pieces that should be smoother. Additionally, report customization could use improvement; the standard reports cover the basics, but building anything specific to how our business tracks numbers takes more effort than expected, so we rely on Excel more than we'd like. I wish the report customization could be easier and cover more complex reports needed. Review collected by and hosted on G2.com.