# Bugzilla Reviews **Vendor:** Bugzilla **Category:** [Bug Tracking Software](https://www.g2.com/categories/bug-tracking) **Average Rating:** 3.9/5.0 **Total Reviews:** 113 ## About Bugzilla Bugzilla is a "Defect Tracking System" or "Bug-Tracking System". Defect Tracking Systems allow individual or groups of developers to keep track of outstanding bugs in their product effectively. Most commercial defect-tracking software vendors charge enormous licensing fees. Despite being "free", Bugzilla has many features its expensive counterparts lack. Consequently, Bugzilla has quickly become a favorite of thousands of organizations across the globe. Product demo can be found at [https://bugzilla.ninja/](https://landfill.bugzilla.org/) . Use of the "Request a Demo" button will be ignored; there doesn't appear to be a way to remove it from this page. ## Bugzilla Reviews ### 1. I would like to review on Bugzilla Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2022 **What do you like best about Bugzilla?** I like in the Bugzilla tool is Simple for creating bugs and easy to use has the good capacity to hold files in a good amount, good tool for easy use, and is convenient to create and track the bug in a simple format. **What do you dislike about Bugzilla?** I dislike about the tool is used for only creating and tracking the bugs and is not good to track the tasks and using the agile board which is also the most useful function in the tool. **What problems is Bugzilla solving and how is that benefiting you?** Solving problems like creating and tracking and most benefits easily managed to check the progress of bugs which is most beneficial for testers and developers for give the fast product. ### 2. I read bug reports in bugzilla do not have write access **Rating:** 3.5/5.0 stars **Reviewed by:** Paul M. | Escalation Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2022 **What do you like best about Bugzilla?** Search has ability to tag release product etc include exclude rules **What do you dislike about Bugzilla?** Not intergrated with sso at least our implementation **What problems is Bugzilla solving and how is that benefiting you?** Track confirm if bug exists and or it's work arounds condition that need to exist to cause or alleviate it ### 3. Bugzilla is what it says it is, bug tracking software. And not much else. **Rating:** 2.5/5.0 stars **Reviewed by:** Peter R. | Director of Development, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2021 **What do you like best about Bugzilla?** I do like the API for creating custom dashboards to bypass the Bugzilla interface. You can also do a lot of saved searches and reporting based on the data, and it is definitely the right cost! It is also very much a bug tracking system, which it does well. **What do you dislike about Bugzilla?** The interface is very clunky, it can be slow and it is difficult to manage and group tickets as well as project groups past the top level. It is not very intuitive and the searches are difficult to manage at times. Often there are conflicting search criteria based on how well your users adhere to your best practices. It can get overwhelming for organizations that have large backlogs of bugs and enhancments. **Recommendations to others considering Bugzilla:** I would definitely research exactly what you need and what is out there. Bugzilla is a really useful tool if you are just looking to have a bug ticketing system for your engineers and or development team. It doesn't work as well as you veer away from that core competency. But for the cost and in terms of a product that will help your teams organize their bugs, it is a good product. **What problems is Bugzilla solving and how is that benefiting you?** We use it for managing our software bug tracking. It is a solid tool for this endeavor. Unfortunately, we are also forced to use it for our project management and that is not its intended use. It has few if any integrations so most of the tooling we have to manually build to integrate with other project management systems we may utilize. ### 4. The most popular tool for bug tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Mohd A. | Senior Quality Assurance Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2021 **What do you like best about Bugzilla?** Great open source tool to manage and track bugs in a software or an application Email notifications Easy to use interface **What do you dislike about Bugzilla?** Not much to dislike but would be great to have better support or documentation guide **What problems is Bugzilla solving and how is that benefiting you?** Logging and tracking defects Defect management Creating graphical defect reports Helped the team to be more productive and efficient. ### 5. Bugzilla review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2021 **What do you like best about Bugzilla?** It's so simple to navigate first of all. Easy to use and user interface is simple and straightforward. **What do you dislike about Bugzilla?** Nothing as such. I find is useful for bugs tracking and we can manipulate it based on bugs status . **Recommendations to others considering Bugzilla:** Easy, simple, good for testers and developers and managers . **What problems is Bugzilla solving and how is that benefiting you?** Bugs tracking, bugs updates, commenting by developers or testers etc. ### 6. Bugzilla Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2021 **What do you like best about Bugzilla?** It is sending Emails for any updates that happen on the bug and showing the history too. Can Search for more than one bug at the same time. **What do you dislike about Bugzilla?** Loading Time takes a bit of time to move between bugs. **What problems is Bugzilla solving and how is that benefiting you?** It contains all the product bugs that we have. ### 7. Bugzilla is a web based bug tracking system. It is open source tool. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2021 **What do you like best about Bugzilla?** We can easily track the bug and check the current status of the bug and who is responsible for the bug. GUI is very user-friendly, and It is open source. **What do you dislike about Bugzilla?** GUI is not looks impressive. It is open source so we can not get direct support. It is difficult to customization. **What problems is Bugzilla solving and how is that benefiting you?** We will get a notification when team members change anything in the reported bug. It is amazing. ### 8. Its a *BugZilla*...hurrayyyyyyyy **Rating:** 5.0/5.0 stars **Reviewed by:** AnanthaRajkumar D. | Test Architect, Enterprise (> 1000 emp.) **Reviewed Date:** February 03, 2021 **What do you like best about Bugzilla?** Perfect for most of the data base systems Release versions for Perl **What do you dislike about Bugzilla?** Multiple release versions these days ,though it is good some times high to maintain the tracking. **Recommendations to others considering Bugzilla:** definitely challenging tool for the open forum with good features and version management **What problems is Bugzilla solving and how is that benefiting you?** So far good with the availability for database systems which we mainly work on with. ### 9. I have used bugzilla. bugzilla.zimbra.com it is nice search and simple to use. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2021 **What do you like best about Bugzilla?** I like Search and simple to use interface. **What do you dislike about Bugzilla?** The performance is really slow, especially we are using for open source project zimbra where large number of issues being logged and product history on 15 years. **Recommendations to others considering Bugzilla:** Great ticketing tool **What problems is Bugzilla solving and how is that benefiting you?** Good bug tracking tool can define work flow. integrate with reviewboards. ### 10. I have used Bugzilla for ResQsoftware Inc. needs of bug reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2021 **What do you like best about Bugzilla?** Very stable in comparison to Jira / constant workflow without any issues **What do you dislike about Bugzilla?** UI is not the prettiest, could be done in more modern way **What problems is Bugzilla solving and how is that benefiting you?** Bug Reports handling It is very stable to hold lots of documentation ## Bugzilla Discussions - [Why bugzilla](https://www.g2.com/discussions/36912-why-bugzilla) - 1 comment, 1 upvote - [integration](https://www.g2.com/discussions/35224-integration) - 1 comment, 1 upvote - [I am software tester,can i use Bugzilla for testing softwares.](https://www.g2.com/discussions/i-am-software-tester-can-i-use-bugzilla-for-testing-softwares) - 1 comment, 1 upvote ## Bugzilla Pricing - **Open Source**: Free Bugzilla is free software, licensed at no cost under the Mozilla Public License. G2 does not allow us to remove the "Get a Custom Quote" button from our page. Requests for a Price Quote will be ignored because the answer is right on this page (it's free). [View full pricing details](https://www.g2.com/products/bugzilla/pricing) ## Bugzilla Features **Bug Reporting** - User Reports & Feedback - Tester Reports & Feedback - Team Reports & Comments **Bug Monitoring** - Analytics - Bug History - Data Retention **Agentic AI - Bug Tracking** - Adaptive Learning - Natural Language Interaction - Proactive Assistance ## Top Bugzilla Alternatives - [Jira](https://www.g2.com/products/jira/reviews) - 4.3/5.0 (7,345 reviews) - [GitLab](https://www.g2.com/products/gitlab/reviews) - 4.5/5.0 (869 reviews) - [MantisBT](https://www.g2.com/products/mantisbt/reviews) - 4.0/5.0 (79 reviews)