# BugHerd Reviews **Vendor:** BugHerd **Category:** [Bug Tracking Software](https://www.g2.com/categories/bug-tracking) **Average Rating:** 4.7/5.0 **Total Reviews:** 201 ## About BugHerd BugHerd makes it easy for clients to leave website feedback. They simply point, click and comment - BugHerd grabs a screenshot, saves technical details and creates a task for your team to track. It's a simple tool for clients to use without requiring them to create accounts or log in. BugHerd website feedback & bug reporting tool is ideal for teams that build websites, including:  - Agencies - Web Developers - Web Designers - Project Managers - QA/UA Testers - Marketing Professionals - Content Creators One of the key differences between BugHerd and other platforms is that users pin their comments directly on live webpages. This makes it easy to show exactly where feedback or issues are. This is a huge benefit when collecting feedback from multiple clients or stakeholders as they can see the feedback that's already been given and avoid duplication. All feedback automatically comes with a screenshot and technical details such as browser, URL, operating system, etc; and each comment is transformed into a trackable task on an inbuilt Kanban board, enabling teams to prioritize and resolve issues efficiently. BugHerd also has deep two-way integrations with all project management tools such as ClickUp, monday.com, Asana, Trello, Jira, and more; as well as supporting integrations with collaboration tools like Slack & Microsoft Teams, and developer tools like GitHub. BugHerd also has a fully featured API and Webhook support enabling custom integrations with any application. This allows teams to manage their workflow without disruption, ensuring that feedback is incorporated into existing processes. By centralizing feedback and task management, BugHerd not only improves team efficiency but also contributes to higher client satisfaction, as clients see their suggestions implemented in a timely manner. Effortless feedback. Happier clients. Better websites. Get started in minutes, with a free trial today or book a 1:1 demo. https://bugherd.com ## BugHerd Pros & Cons **What users like:** - Users highlight the **ease of use** of BugHerd, enabling efficient project management and seamless communication. (33 reviews) - Users value BugHerd for its **clear and organized client feedback** , streamlining communication and enhancing project efficiency. (16 reviews) - Users value the **streamlined team collaboration** of BugHerd, enhancing project tracking and client feedback integration. (16 reviews) - Users value the **effective task management** of BugHerd, streamlining feedback and enhancing collaboration across teams. (13 reviews) - Users appreciate the **efficiency** of BugHerd, facilitating clear communication and speeding up project delivery significantly. (12 reviews) - Users rave about BugHerd's **amazing and responsive customer support** , enhancing their overall experience and project efficiency. (11 reviews) - Simple (10 reviews) - Teamwork (10 reviews) - Easy Setup (9 reviews) - Intuitive (8 reviews) **What users dislike:** - Users express concerns over **missing features** like support for larger attachments and enhanced reporting tools. (6 reviews) - Users frequently experience **software bugs** that hinder functionality, affecting the efficiency of their workflow. (4 reviews) - Users face **frequent bug logging issues** , leading to frustrations with functionality and usability of BugHerd. (3 reviews) - Users find the **complex usability** can be challenging for some clients, but benefits outweigh the learning curve. (3 reviews) - Users express concern over the **lack of tools** like export options and screenshot features, hindering effective feedback. (3 reviews) - Users note a **challenging learning curve** for non-technical staff, impacting initial onboarding and usability. (3 reviews) - Limited Functionality (3 reviews) - Cluttered Interface (2 reviews) - Difficult Setup (2 reviews) - Filtering Issues (2 reviews) ## BugHerd Reviews ### 1. Intuitive and Easy to Adopt—Bugherd Captures Feedback Effortlessly **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa D. | Executive Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2026 **What do you like best about BugHerd?** Very intuitive and simple to use. All participants I added to my account were able to get up and running immediately. As I have a dozen or so people involved in decision-making, I appreciate that I do not have to go back to my website reviewers to clarify their technical specs; Bugherd captures it for them. The pricing made it an easy decision to incorporate. **What do you dislike about BugHerd?** The symbols scatter throughout the site alerting me where reviews have been added, but sometimes I don't want them to appear. Perhaps there is a way to turn this off and I don't know how, but I hope a feature is added so I can decide when they should appear and when not. **What problems is BugHerd solving and how is that benefiting you?** I oversee a committee of a dozen or so, plus two different vendors working on one website, so this made it easy for all of us to collaborate but gave me the final decision on implementation. **Official Response from Marina Domoney:** > Hi Lisa - Thank you for taking the time to leave a review of BugHerd. We really appreciate the feedback. I have passed on your comments to our Product team. Thanks again! Regards Marina D. Marketing Manager @BugHerd ### 2. Fast, User-Friendly Website Collaboration with Real-Time Feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Christina C. | Veterinary Assistant, Veterinary, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2026 **What do you like best about BugHerd?** As a client working with a Property Management account administrator, I’ve found this to be a very helpful tool for collaborating on and refining new websites before launch. It’s relatively user-friendly, and I really appreciate being able to leave feedback exactly where it’s needed on the page/site. The option to add text suggestions or replacements—which I’m assuming are easy adjustments on the back end—is also very helpful. The site is fast, feedback updates in real time, and I appreciate how easy it is to communicate, with chats back and forth on specific tasks. **What do you dislike about BugHerd?** In my limited experience, I have no complaints. **What problems is BugHerd solving and how is that benefiting you?** BugHerd has helped us achieve a quicker turnaround time when publishing new websites. We recently went through a transition with our property management software, and they began phasing out the marketing tools we were using. **Official Response from Marina Domoney:** > Hi Christina - thank you for taking the time to leave a review of BugHerd. We really appreciate the feedback, and we're glad that BugHerd is working well for you. If there's ever anything that you think we can improve on, please let us know: support@bugherd.com Thanks again! Regards Marina D. Marketing Manager @BugHerd ### 3. Streamlined Feedback, User-Friendly and Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriel M. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2026 **What do you like best about BugHerd?** I like the fact that BugHerd is user friendly and the technology behind it. I think the instructions are very clear and easy to follow, even for clients, which makes setting it up a breeze. It's very easy and convenient to use as it cuts down on receiving endless emails and helps me understand exactly what needs to be done or if I need to give feedback to a developer. **What do you dislike about BugHerd?** For now, I'm quite happy. Perhaps the one thing that I could like to see is when you click on an external link, you lose your extension to it. Which sometimes may be a link that has things that needs to be sorted out or where you need to give comments. Now you don't have that. You have to add that link separately into the project. That will be great if it can improve. **What problems is BugHerd solving and how is that benefiting you?** I use BugHerd to cut down endless emails, making it easy to click and know what needs to be done or give feedback to developers. **Official Response from Marina Domoney:** > Hi Gabriel Thank you for taking the time to leave a review of BugHerd. We really appreciate the feedback. I have passed on your comments to our Product team. Thanks again! Regards Marina D. Marketing Manager @BugHerd ### 4. Streamlined Bug Reporting, Needs Archive Accessibility **Rating:** 3.5/5.0 stars **Reviewed by:** Dao R C. | Coordonnateur principal – Formation à distance et innovation, E-Learning, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about BugHerd?** Sure. I love BugHerd because before I used this tool, I had to do manual screenshots and use a document to share those with people, which was not useful at all. With BugHerd, I don't need to do that anymore. I just log in, open the platform, find the bugs, report them, move them, and everyone knows where and what to do. **What do you dislike about BugHerd?** It's super hard to find the archive. So when you finish a task and move it, and then it's finished when you flag it to be archived, I have to find myself around the website to find the archive because it was not easy to find. It was not in the list on the left side. Maybe adding the archive to the menu on the left side will help a lot. **What problems is BugHerd solving and how is that benefiting you?** I use BugHerd to log in, find bugs, and report them directly in the platform, which saves me from having to take manual screenshots and share documents separately. Now everyone knows what to do without confusion. **Official Response from Marina Domoney:** > Hi Dao - Thank you for taking the time to leave a review of BugHerd. We really appreciate the feedback. I have passed on your comment about adding the Archive to the left-hand side menu to our Product team. Thanks again! Regards Marina D. Marketing Manager @BugHerd ### 5. Precise Website Feedback That Streamlined Our Workflow and Boosted Profitability **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2026 **What do you like best about BugHerd?** The ability to target specific features/functions on the website—like a hero module, copy block, etc.—is huge. Bugherd also fixed the issue we had with feedback coming in via Google Sheets; it was hard to know what clients were talking about or where they were referring to. The backend tools for assigning tasks to design, dev, copy, etc. have really improved our process, sped up our build time, and helped us become more profitable on projects. It’s also simple for clients to use, and we’ve gotten really positive feedback from them. **What do you dislike about BugHerd?** The notification system could use some improvement, but overall Bugherd is very responsive to us as a client when it comes to feature improvements. **What problems is BugHerd solving and how is that benefiting you?** Bugherd has really improved our client review process. It’s a night-and-day difference compared with how we handled it before. As a result, our projects run more smoothly, and in the end they’re more profitable. **Official Response from Marina Domoney:** > Hi and thank you for taking the time to leave a review of BugHerd. We really appreciate the feedback. I have passed on your comment about the notification system, to our Product team. Thanks again! Regards Marina D. Marketing Manager @BugHerd ### 6. Helps our team organize feedback across multiple stakeholders **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2025 **What do you like best about BugHerd?** What I like best about BugHerd is how it centralizes feedback from multiple teams—IT, front-end dev, UX, web strategy, and content authors—making it easy to track, assign, and resolve tasks. The kanban board is especially helpful for staying organized and seeing who is handling what at a glance. **What do you dislike about BugHerd?** BugHerd works really well for organizing feedback, but it can sometimes feel a bit cluttered when a project has a lot of tasks. Adding a few more filtering or sorting options would make it much easier to manage larger projects and keep everything organized. **What problems is BugHerd solving and how is that benefiting you?** BugHerd is solving the challenge of coordinating feedback across multiple teams during our web redesign. It allows IT, front-end developers, UX, web strategy, and content authors to submit, track, and resolve issues in one central place. This reduces miscommunication, speeds up issue resolution, and keeps our project organized and on schedule. **Official Response from Marina Domoney:** > Hi and thank you for taking the time to leave a review of BugHerd. We really appreciate the feedback. I have passed on your comment about adding more filtering or sorting options to our Product team. Thanks again! Regards Marina D. Marketing Manager @ BugHerd ### 7. BugHerd Makes Website Feedback and Product Catalogue Collaboration Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Eric H. | Digital Marketing Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2026 **What do you like best about BugHerd?** I am not aware of any other application on the market as good as BugHerd. It's flexible in the sense that I don't only use it for website feedback but for product catalogues too. Collaborating on product catalogues has been much easier to manage with BugHerd. **What do you dislike about BugHerd?** I need to contact support to change user's permission levels and screenshots don't save into the feedback if cookies are rejected. **What problems is BugHerd solving and how is that benefiting you?** We have a paper trail for product catalogue changes and we are able to create accountabiity for those employees whom we wait information from. Colleugues can quickly report changes on the website. **Official Response from Marina Domoney:** > Hi Eric Thank you for taking the time to leave a review of BugHerd. We really appreciate the feedback. When you're ready, definitely contact our Support team at support@bugherd.com for help with changing the user's permission levels. Thanks again! Regards Marina D. Marketing Manager @BugHerd ### 8. Bugherd Is a Game-Changer for Streamlining Client Web Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Spencer W. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2026 **What do you like best about BugHerd?** I love how bugherd has cut down on the seemingly never ending emails with clients. Implementing Bugherd has been a GAME CHANGER! It simplifies the web dev and design approval process! **What do you dislike about BugHerd?** Unfortunatley, when pins are placed on buttons, and a page has multiple similarly styled / titled buttons. Bugherd will jump around or the pin will tag the wrong area. The screenshot capture helps fix this, but can be troublesome. **What problems is BugHerd solving and how is that benefiting you?** Bugherd solves / alleviates the mountain of back and fourth emails with clients. Allowing them to go in and leave pins and feedback has streamlined our processes. **Official Response from Marina Domoney:** > Hi Spencer Thank you for taking the time to leave a review of BugHerd. We really appreciate the feedback. I have passed on your comments about the jumping pins to our Product team. Thanks again! Regards Marina D. Marketing Manager @BugHerd ### 9. Complete Tool for Project Management **Rating:** 5.0/5.0 stars **Reviewed by:** Javier I. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2026 **What do you like best about BugHerd?** I like that BugHerd is a very comprehensive tool, especially for project management. It helps me a lot to visualize the entire project. I also appreciate how it allows coordinating all teams in a complex web development, creating tasks in real-time, leaving tags for modifications, and providing complete visibility of the project's progress. Having tasks prioritized with a backlog, to do, doing, and done, in addition to the tag flows, makes it easy for me to organize quickly and efficiently with searches. **What do you dislike about BugHerd?** Well, one could improve by imputing hours or one could estimate. **What problems is BugHerd solving and how is that benefiting you?** I use BugHerd to coordinate teams in complex web developments, creating tasks in real-time and leaving tags for modifications. It helps me organize and prioritize feedback and errors, visualizing everything with project management tools. **Official Response from Marina Domoney:** > Hi Javier Thank you for taking the time to leave a review of BugHerd. We really appreciate the feedback. I have passed on your comments to our Product team. Thanks again! Regards Marina D. Marketing Manager @BugHerd ### 10. BugHerd Simplifies Client Feedback with Centralized, Intuitive Website Comments **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about BugHerd?** BugHerd makes the feedback process between clients and developers much simpler. Being able to leave comments directly on the website was a real game changer for our team. It’s also great having one centralized, intuitive tool where we can capture, organize, and track feedback in one place. **What do you dislike about BugHerd?** It would be nice if clients got a few suggestions or prompts when leaving feedback. I also think a minimum character requirement could be helpful, so the feedback is a bit more detailed. **What problems is BugHerd solving and how is that benefiting you?** We used to get feedback in spreadsheets, marked-up screenshots, printouts, and just about any other format you could imagine. It’s nice that everything is now centralized and easy to use. It’s saved us a lot of time because we no longer have to track multiple feedback sources. **Official Response from Marina Domoney:** > Hi and thank you for taking the time to leave a review of BugHerd. We really appreciate the feedback. I have passed on your comments to our Product team. Thanks again! Regards Marina D. Marketing Manager @BugHerd ## BugHerd Discussions - [What are website Bugs?](https://www.g2.com/discussions/what-are-website-bugs) - 1 comment - [How do you add a new bug to BugHerd?](https://www.g2.com/discussions/how-do-you-add-a-new-bug-to-bugherd) - 1 comment - [How do you use a BugHerd?](https://www.g2.com/discussions/how-do-you-use-a-bugherd) - 3 comments - [What is BugHerd?](https://www.g2.com/discussions/what-is-bugherd) - 1 comment - [View BugHerd pricing details and edition comparison](https://www.g2.com/products/bugherd/reviews/bugherd-review-6911402?section=pricing&secure%5Bexpires_at%5D=2026-05-30+06%3A01%3A29+-0500&secure%5Bsession_id%5D=f5c52e5f-9b1d-4682-ab95-a65b4736a80e&secure%5Btoken%5D=09d18392d6dbe179920822745eafa39d6a1c478784626af236f2ee8f8e776600&format=llm_user) ## BugHerd Integrations - [Asana](https://www.g2.com/products/asana/reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - [Drupal](https://www.g2.com/products/ibby-drupal/reviews) - [Fullstory](https://www.g2.com/products/fullstory/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [Harvest](https://www.g2.com/products/harvest/reviews) - [Integrately](https://www.g2.com/products/integrately/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Linear](https://www.g2.com/products/linear/reviews) - [LogRocket](https://www.g2.com/products/logrocket/reviews) - [Make](https://www.g2.com/products/make/reviews) - [Productive](https://www.g2.com/products/productive/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [TeamBoard for Monday.com](https://www.g2.com/products/teamboard-for-monday-com/reviews) - [TeamWork](https://www.g2.com/products/teamwork-2025-01-31/reviews) - [Trello](https://www.g2.com/products/trello/reviews) - [Webhooks.io](https://www.g2.com/products/webhooks-io/reviews) - [WordPress.com](https://www.g2.com/products/wordpress-com/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## BugHerd Features **Bug Reporting** - User Reports & Feedback - Tester Reports & Feedback - Team Reports & Comments **Generative AI** - AI Text Generation - AI Text Summarization **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Bug Monitoring** - Bug History - Data Retention **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Agentic AI - Bug Tracking** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **System Management** - Security - System Monitoring ## Top BugHerd Alternatives - [Usersnap](https://www.g2.com/products/usersnap/reviews) - 4.5/5.0 (89 reviews) - [Userback](https://www.g2.com/products/userback/reviews) - 4.7/5.0 (278 reviews) - [Jira](https://www.g2.com/products/jira/reviews) - 4.3/5.0 (7,474 reviews)