# BugHerd Reviews **Vendor:** BugHerd **Category:** [Bug Tracking Software](https://www.g2.com/categories/bug-tracking) **Average Rating:** 4.7/5.0 **Total Reviews:** 180 ## About BugHerd BugHerd makes it easy for clients to leave website feedback. They simply point, click and comment - BugHerd grabs a screenshot, saves technical details and creates a task for your team to track. It's a simple tool for clients to use without requiring them to create accounts or log in. BugHerd website feedback & bug reporting tool is ideal for teams that build websites, including:  - Agencies - Web Developers - Web Designers - Project Managers - QA/UA Testers - Marketing Professionals - Content Creators One of the key differences between BugHerd and other platforms is that users pin their comments directly on live webpages. This makes it easy to show exactly where feedback or issues are. This is a huge benefit when collecting feedback from multiple clients or stakeholders as they can see the feedback that's already been given and avoid duplication. All feedback automatically comes with a screenshot and technical details such as browser, URL, operating system, etc; and each comment is transformed into a trackable task on an inbuilt Kanban board, enabling teams to prioritize and resolve issues efficiently. BugHerd also has deep two-way integrations with all project management tools such as ClickUp, monday.com, Asana, Trello, Jira, and more; as well as supporting integrations with collaboration tools like Slack & Microsoft Teams, and developer tools like GitHub. BugHerd also has a fully featured API and Webhook support enabling custom integrations with any application. This allows teams to manage their workflow without disruption, ensuring that feedback is incorporated into existing processes. By centralizing feedback and task management, BugHerd not only improves team efficiency but also contributes to higher client satisfaction, as clients see their suggestions implemented in a timely manner. Effortless feedback. Happier clients. Better websites. Get started in minutes, with a free trial today or book a 1:1 demo. https://bugherd.com ## BugHerd Pros & Cons **What users like:** - Users appreciate the **ease of use** of BugHerd, simplifying communication and project management effortlessly. (33 reviews) - Users praise BugHerd for its **clear and organized client feedback** , enhancing communication and speeding up project delivery. (16 reviews) - Users value the **streamlined team collaboration** in BugHerd, enhancing communication and workflow across projects effectively. (16 reviews) - Users appreciate the **efficient task management** in BugHerd, streamlining feedback collection and enhancing team collaboration. (13 reviews) - Users value the **efficiency** of BugHerd, as it simplifies feedback, speeds up project delivery, and enhances team productivity. (12 reviews) - Users rave about BugHerd's **amazing and responsive customer support** , enhancing their overall experience and project efficiency. (11 reviews) - Simple (10 reviews) - Teamwork (10 reviews) - Easy Setup (9 reviews) - Intuitive (8 reviews) **What users dislike:** - Users are disappointed by **missing features** such as larger attachment support and improved SCORM handling, impacting their workflow. (6 reviews) - Users often encounter **software bugs** that hinder efficiency, especially with specific content types and browser setups. (4 reviews) - Users face **logging issues and functionality breakdowns** with BugHerd, complicating their bug management processes. (3 reviews) - Users note that **complex usability** issues arise, especially for clients unfamiliar with technology, impacting initial experience. (3 reviews) - Users are frustrated with the **lack of tools** in BugHerd, impacting their ability to capture and share feedback effectively. (3 reviews) - Users note a **challenging learning curve** for non-technical staff, impacting initial onboarding and usability. (3 reviews) - Limited Functionality (3 reviews) - Cluttered Interface (2 reviews) - Difficult Setup (2 reviews) - Filtering Issues (2 reviews) ## BugHerd Reviews ### 1. Bugherd Makes Website QA Faster with Visual Markers, Kanban, and Easy Client Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Kristin H. | Owner and UX designer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about BugHerd?** It's so much easier to QA a website with visual markers and kanban functionality as opposed to a spreadsheet. I love that it automatically grabs a screenshot, records the URL, device info, and allows for comments and conversations about the item in question. It really saves time and makes the process easy. Getting it set up on a site is quick with the Wordpress plugin and inviting clients to provide feedback in Bugherd makes for a professional customer experience. **What do you dislike about BugHerd?** It would be nice to add my branding in on the lower level plans. **What problems is BugHerd solving and how is that benefiting you?** It streamlines QA between design, development, and customer review. **Official Response from Marina Domoney:** > Hi Kristin - Thank you for taking the time to leave a review of BugHerd. We really appreciate the feedback. I have passed on your feedback about the branding on the lower level plans to our Product team. Thanks again! Regards Marina D. Marketing Manager @BugHerd ### 2. Intuitive Feedback Tool with Developer Insights **Rating:** 3.0/5.0 stars **Reviewed by:** Rishi P. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2026 **What do you like best about BugHerd?** I find BugHerd makes collecting feedback for my web design projects from stakeholders simple by consolidating all the information in one place. I don't have to go back and forth, asking where I need to apply feedback, especially since multiple people can provide feedback at once. It's easy for me to track everything on the Kanban. As a developer, I really appreciate all the technical info it gives me to debug effectively, such as screenshots, recordings, and details about what browser they are using and the screen width. It's also very intuitive for clients, making the feedback tool easy for them to use. The initial setup was so easy, making it a breeze to get started. **What do you dislike about BugHerd?** I think the pricing is quite a lot for more seats, luckily I'm a freelancer so I only need one. **What problems is BugHerd solving and how is that benefiting you?** I use BugHerd to centralize feedback, eliminating back-and-forth emails. It handles multiple inputs easily and tracks them on a Kanban board. As a developer, it provides technical info for debugging and is intuitive for clients' feedback. **Official Response from Marina Domoney:** > Hi Rishi! Thank you for taking the time to leave a review of BugHerd. We really appreciate the feedback. Regards Marina D. Marketing Manager @BugHerd ### 3. Streamlined Client Feedback and Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Nikki B. **Reviewed Date:** January 30, 2026 **What do you like best about BugHerd?** I use BugHerd for collecting client feedback during website development. Instead of long email chains or vague feedback, clients can click directly on their website and leave clear comments exactly where the change is needed. Each comment captures important details like the URL, browser, and screen size, saving us a lot of back and forth. I love how it keeps everything organized in one place, integrates smoothly into our workflow, and makes managing revisions faster and less stressful. It's also incredibly easy for clients to use, even for non-technical users. BugHerd has improved communication, reduced misunderstandings, and sped up our project delivery. All necessary information is clear from the start, enabling our team to act immediately, facilitating smoother, quicker project launches and happier clients. The initial setup of BugHerd was very easy, quick, and straightforward, and I would rate it a 10 on the recommendation scale—I’ve already recommended BugHerd to others. **What do you dislike about BugHerd?** BugHerd is an excellent overall tool; there are a couple of points that could improve it. One limitation is that some clients need a small amount of guidance the first time they use it. A short, customizable onboarding walkthrough for end clients could make first-time use even smoother. Another idea of improvement could be advanced task filtering and reporting. When I have several projects on the go, it would be great to generate a report I could use with the team and send to a client. Bulk actions and deeper filtering would be beneficial. **What problems is BugHerd solving and how is that benefiting you?** I use BugHerd to simplify client feedback, reducing long email chains. It captures details like URL and screen size, enhancing clarity and immediacy. It organizes tasks, smooths workflow integration, and speeds up project delivery. Clients find it user-friendly, reducing miscommunication and making launches quicker. **Official Response from Marina Domoney:** > Hi Nikki! A belated thank you for taking the time to leave a review of BugHerd. We really appreciate the feedback and I have passed on your comments onto our Product team. Regards Marina D. Marketing Manager @BugHerd NOTE - I sent your feedback to the Product team and have received a response from them regarding your comments: We do have bulk actions so maybe Nikki has missed the updates on that feature. Find out more about it here: https://support.bugherd.com/en/articles/11430539-update-multiple-tasks-with-bulk-actions Also we’re currently in the design phase to implement better search & filtering. So watch this space. ### 4. Streamlines Web Development Feedback with Ease **Rating:** 4.0/5.0 stars **Reviewed by:** Matthew C. | Founder & WordPress Infrastructure Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2026 **What do you like best about BugHerd?** I really like that BugHerd makes it easy to select where on the page issues are and allows for chatting back and forth about those issues, which is super handy. Having a log of all that information is also great. I also appreciate being able to assign people to specific requests, which helps in managing tasks. The Kanban style board for tracking requests is another feature that makes keeping track of issues more manageable and ensures that things are getting taken care of. **What do you dislike about BugHerd?** Every once in a while, I have issues with the sidebar that pops up getting in the way while reviewing designs, mostly for mobile review. **What problems is BugHerd solving and how is that benefiting you?** I use BugHerd for website development, enabling clients to specify needed changes directly on the site. It streamlines issue tracking and communication with features like pinpointing problems, chatting with team members, and using a Kanban board to manage requests efficiently. **Official Response from Marina Domoney:** > Hi Matthew! A belated thank you for taking the time to leave a review of BugHerd. We really appreciate the feedback and I have passed on your comments about the sidebar issues to our Product team. Regards Marina D. Marketing Manager @BugHerd ### 5. Effortless Visual Feedback Solution **Rating:** 4.0/5.0 stars **Reviewed by:** Abdullah U. | Operations Manager, E-Learning, Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2024 **What do you like best about BugHerd?** The best thing about Bugherd is the Image capture review with all annotations. This helps my team to easily navigate to that particular page, saving plenty time. 2nd is integration with different tools which helps us to manage the notifications and data collection for reporting. I do appreciate the customer support that i have received over the years which is fantastic and quick. I even had opportunity to connect with the CEO as well. **What do you dislike about BugHerd?** I think improvements can be made to Bug herd aesthetics to make it user attractive. I personally would like to have the summary dashboard for all projects and can track or monitor status of each of them. As of now structure is applicable for kanban view, can we explore to have a different view. Like timeline view or road map view etc. **What problems is BugHerd solving and how is that benefiting you?** Bugherd is the best for tracking errors for content review or questions. We can track multiple projects in one go! We also use for multiple other projects apart for content review. **Official Response from Marina Domoney:** > Hi! Thank you for taking the time to leave a review of BugHerd. We really appreciate the feedback and I have passed on your comments to our Product team. Regards Marina D. Marketing Manager @BugHerd ### 6. Absolutely Necessary **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon M. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2022 **What do you like best about BugHerd?** The streamlined communication between my team members, designers and clients has proven to be extremely useful. The digest report emails that automatically get sent out help a lot with keeping track of multiple projects at a glance without having to sift through hundreds of emails. I always have BugHer open in at least a few tabs (for different projects). I cant really imagine not using it **What do you dislike about BugHerd?** I honestly struggle to find issues with bugherd at this point. Over the years I've made a lot of feature requests and pointed out bugs (ironic I know). The BugHerd team has always been responsive and has actually implemented a lot of the features I have asked for. **Recommendations to others considering BugHerd:** The most powerful part of bugherd is the tagging system. Learn to use it efficiently. **What problems is BugHerd solving and how is that benefiting you?** Client communication and project management have been the biggest use case. During project meetings, we now use bugherd to review what has been done/needs to be done. Really it's just simplified all of our projects from start to finish. I have it open all day and work in it nonstop. **Official Response from Merrin Hughes:** > Hey Brandon, Thanks for taking the time to review BugHerd and share your thoughts with everyone. We really appreciate it and are so happy it's simplifying your work and client communications. Thanks for your suggestion about multiple types of user roles - have shared that with the team. Cheers, Merrin ### 7. Effortless Feedback, But Project Switching Could Be Smoother **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley H. | Marketing & Asset Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about BugHerd?** I appreciate how simple it is to provide feedback to the development team for our project. This feature has made communication much smoother for both myself and my team. Not having to rely on back-and-forth emails has saved us an incredible amount of time. **What do you dislike about BugHerd?** I find that switching between projects can be a bit cumbersome, as each one is treated as a separate website design project. It would be more convenient if everything were accessible in a single location. Perhaps this is due to the way the project manager has set things up, or maybe it's a misunderstanding on my part, but having everything together would definitely be helpful. **What problems is BugHerd solving and how is that benefiting you?** Providing feedback quickly and efficiently is a key benefit. I also appreciate the record it creates, which helps ensure everyone involved in the project remains accountable. **Official Response from Marina Domoney:** > Hi! Thank you for taking the time to leave a review of BugHerd. We really appreciate the feedback and I have passed on your comments about switching between projects to our Product team. Regards Marina D. Marketing Manager @BugHerd ### 8. Cool Widgets, but Restrictive Pricing **Rating:** 1.5/5.0 stars **Reviewed by:** James P. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2026 **What do you like best about BugHerd?** I think the widget was pretty cool. I like that I could just copy the scripts and drag it into any site that I was developing. The initial setup was quite straightforward. **What do you dislike about BugHerd?** I frequently couldn't get the widget to load on-site in the way that I wanted to. It was unclear if my clients had been logged into BugHerd in order to get it to work, and that's not what I was looking for. It wasn't as seamless as I wanted it to be. **What problems is BugHerd solving and how is that benefiting you?** I couldn't get BugHerd to solve the problems I wanted due to restrictive payment tiers. **Official Response from Marina Domoney:** > Hi James - Thank you for taking the time to leave a review of BugHerd. We really appreciate the feedback. I have passed on your feedback about the issues with the widget to our Product Dev team, but I also encourage you to contact the BugHerd Support team to get any issues resolved: support@bugherd.com. They will be more than happy to help out. Thanks again! Regards Marina D. Marketing Manager @BugHerd ### 9. Simplifies Feedback Collection, but Mobile UX Needs Work **Rating:** 4.0/5.0 stars **Reviewed by:** Mike S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2026 **What do you like best about BugHerd?** I like how BugHerd collates feedback in one place with details on device, screen size, and browser, along with screenshots. This cuts down the back and forth via email or other communication channels. Additionally, the initial setup of BugHerd was quite easy. **What do you dislike about BugHerd?** The mobile website is clunky and hard to use. It's buggy and not a good user experience. **What problems is BugHerd solving and how is that benefiting you?** I use BugHerd to collate feedback with details on device, screen size, browser, and screenshots, reducing back and forth via email. **Official Response from Marina Domoney:** > Hi Mike - Thank you for taking the time to leave a review of BugHerd. We really appreciate the feedback. I have passed on your comment about the mobile website to our Product team. Thanks again! Regards Marina D. Marketing Manager @BugHerd ### 10. Essential for web development feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Timothy O. | Principal, Sr. Digital Experience Developer, Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2022 **What do you like best about BugHerd?** Bugherd contextualizes issues and immediately puts them into our workflow. Key to that is the ability for users to tag any portion of a site and quickly say what is wrong. They don't need to give us more information about their device, browser, URL, etc. And we can immediately respond to them to get clarification, as-needed. UPDATE: Since my original review, BH has added bulk tools which is a huge time saver! **What do you dislike about BugHerd?** From time-to-time, clients have issues with the plugin not loading. It's not always clear whether that is an issue with the system or the user - I suspect the latter. Fortunately, there are workarounds! **What problems is BugHerd solving and how is that benefiting you?** Bugherd makes gathering actionable feedback more efficient for clients and us, alike, making everyone more productive. **Official Response from Merrin Hughes:** > Thanks Timothy for your very kind review of BugHerd. Always love hearing that it makes teams more productive. Will pass your feedback about desiring more bulk actions in the Task Board on to the team. We do hear this a little, so will add your voice to help prioritise this. Really appreciate you taking the time to share your thoughts. Cheers, Merrin ## BugHerd Discussions - [What are website Bugs?](https://www.g2.com/discussions/what-are-website-bugs) - 1 comment - [How do you add a new bug to BugHerd?](https://www.g2.com/discussions/how-do-you-add-a-new-bug-to-bugherd) - 1 comment - [How do you use a BugHerd?](https://www.g2.com/discussions/how-do-you-use-a-bugherd) - 3 comments - [What is BugHerd?](https://www.g2.com/discussions/what-is-bugherd) - 1 comment - [View BugHerd pricing details and edition comparison](https://www.g2.com/products/bugherd/reviews/bugherd-review-6556541?section=pricing&secure%5Bexpires_at%5D=2026-04-29+00%3A57%3A31+-0500&secure%5Bsession_id%5D=d25783fb-58e4-41c7-b11e-bbdb005218ae&secure%5Btoken%5D=59e76eb43dc8fe63e7028c04fc9f036fae457c7ce28b3c3ab50d38d89e4b6dec&format=llm_user) ## BugHerd Integrations - [Asana](https://www.g2.com/products/asana/reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - [Drupal](https://www.g2.com/products/ibby-drupal/reviews) - [Fullstory](https://www.g2.com/products/fullstory/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [Harvest](https://www.g2.com/products/harvest/reviews) - [Integrately](https://www.g2.com/products/integrately/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Linear](https://www.g2.com/products/linear/reviews) - [LogRocket](https://www.g2.com/products/logrocket/reviews) - [Make](https://www.g2.com/products/make/reviews) - [Productive](https://www.g2.com/products/productive/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [TeamWork](https://www.g2.com/products/teamwork-2025-01-31/reviews) - [Trello](https://www.g2.com/products/trello/reviews) - [Webhooks.io](https://www.g2.com/products/webhooks-io/reviews) - [WordPress.com](https://www.g2.com/products/wordpress-com/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## BugHerd Features **Bug Reporting** - User Reports & Feedback - Tester Reports & Feedback - Team Reports & Comments **Generative AI** - AI Text Generation - AI Text Summarization **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Bug Monitoring** - Bug History - Data Retention **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Agentic AI - Bug Tracking** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **System Management** - Security - System Monitoring ## Top BugHerd Alternatives - [Usersnap](https://www.g2.com/products/usersnap/reviews) - 4.5/5.0 (89 reviews) - [Userback](https://www.g2.com/products/userback/reviews) - 4.7/5.0 (236 reviews) - [Jira](https://www.g2.com/products/jira/reviews) - 4.3/5.0 (7,349 reviews)