It is the best integration application. Using this application we can integrate the Salesforce, CRM, Microsoft dynamics, out of the box integration for Cisco contact center providing agents with nothing less than x-ray vision when it comes to enhancing satisfaction by identifying and solving the problems. This application more secured and user friendly. Review collected by and hosted on G2.com.

I don't think there is any disadvantages in this application. Review collected by and hosted on G2.com.