# Brushfire Reviews
**Vendor:** Brushfire Technology  
**Category:** [Event Management Platforms](https://www.g2.com/categories/event-management-platforms)  
**Average Rating:** 4.7/5.0  
**Total Reviews:** 156
## About Brushfire
Backed by award-winning service and support, Brushfire Ticketing is designed to simplify and optimize the sale of event tickets and registrations across a wide range of sectors. Notably a Square Preferred Partner, the platform provides an ecosystem that includes sought-after integrations and highly customized event applications while providing dedicated customer and attendee support beyond transactional interactions. Brushfire Ticketing empowers sellers to increase their bottom line while providing a seamless experience for ticket buyers and registrants by focusing on revenue optimization with tools like dynamic pricing and data-driven reporting. Key features and benefits include: Flexible Ticketing and Registration: The platform accommodates diverse ticketing structures, including time-slotted admissions, season passes, and variable pricing. Registration processes are customizable, enabling efficient management of attendee information. Virtual Event Capabilities: Brushfire supports virtual events, allowing organizations to connect with audiences online through live streams, interactive experiences, and digital content. This expands reach and engagement, making events more accessible to a wider audience. Embedded Events—Brushfire allows sellers to seamlessly integrate ticket sales and registration directly onto their website so attendees experience a smooth, simple, branded purchase process. This eliminates the need for redirects, streamlines the purchasing process, and enhances user convenience, leading to higher conversions and greater event engagement. Custom Event App: Brushfire's Bespoke Event app isn’t a generic container app—it’s a fully customized, one-of-a-kind app designed specifically for you. Created to enhance the event experience, the app enables attendees to easily navigate the event, stay up-to-date with real-time information, and effortlessly connect with fellow attendees. Integrated Application Functionality: With Brushfire’s high-value integrations, you get the power of Brushfire plus seamless connections to essential applications like CartStack, Afterpay, Referral Rock, and more. Square Partnership: Trusted by Square for its ability to handle high-volume transactions, this partnership ensures smooth, secure payment processing. Brushfire integrates seamlessly with Square, providing an all-in-one solution for ticket sales, add-on sales, and onsite transactions. Additionally, the collaboration allows Brushfire to offer discounted rates on fees and equipment. Data Analysis and Reporting: Comprehensive reporting tools provide data-driven insights into attendance, sales, and engagement, empowering smarter decisions and revenue growth. Dedicated Support: Brushfire sets itself apart with expert in-house attendee support, building strong customer relationships by handling every call and email from attendees. They also offer onsite setup, training, and check-in assistance, ensuring your event runs smoothly and fostering trust and loyalty throughout the process. Save Time. Save Money. Sell More with Brushfire.



## Brushfire Pros & Cons
**What users like:**

- Users praise the **ease of use** of Brushfire, facilitating event management and customer interactions effortlessly. (42 reviews)
- Users value the **responsive and helpful customer support** from Brushfire, enhancing their overall experience and satisfaction. (40 reviews)
- Users appreciate the **ease of event setup** with Brushfire, enjoying features that enhance organization and efficiency. (30 reviews)
- Users rave about Brushfire's **unparalleled customer service** , consistently receiving exceptional support and guidance during events. (28 reviews)
- Users value the **efficiency and professionalism** of Brushfire's ticketing system, streamlining event management and customer experiences. (27 reviews)
- Ticketing System (21 reviews)
- Timely Support (19 reviews)
- Easy Setup (18 reviews)
- Users commend Brushfire's **prompt response times** , ensuring quick assistance and effective resolution of any issues encountered. (18 reviews)
- Navigation Ease (17 reviews)

**What users dislike:**

- Users find the **missing features** of Brushfire, such as limited payment options and convoluted refunds, frustrating. (10 reviews)
- Users face several **ticketing issues** , such as confusing processes and lack of flexibility with payments and modifications. (10 reviews)
- Users find the **limited customization options** frustrating, leading to a less tailored experience with Brushfire. (9 reviews)
- Users find Brushfire's **event management cumbersome** , particularly with syncing issues and an awkward ticketing system. (8 reviews)
- Users find the platform has a **steep learning curve** , although support helps ease the confusion. (8 reviews)
- Poor Reporting (7 reviews)
- Users find Brushfire's interface **not user-friendly** , experiencing confusion and a steep learning curve despite good support. (6 reviews)
- Expensive (5 reviews)
- High Fees (5 reviews)
- Payment Issues (5 reviews)

## Brushfire Reviews
  ### 1. All-in-One Registration and Ticketing That Saves Us Time and Money

**Rating:** 5.0/5.0 stars

**Reviewed by:** Warriors T. | Head of Information Technology, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 20, 2026

**What do you like best about Brushfire?**

With the Oklahoma Warriors NAHL and OKC Warriors NA3HL organizations, we use Brushfire year-round for two hockey teams, our off-season tryout camps, NAPHL teams, and NAHL Prospect Challenge teams. What we like most is that we can use Brushfire for everything, and it has saved us time and money by allowing us to handle team registrations and sell tickets for our NAHL and NA3HL teams to fans in one simple, easy-to-use system. Whenever we need support, the Brushfire staff is always there to help, even on weekends.

**What do you dislike about Brushfire?**

I’ve been using Brushfire for years, and I honestly haven’t found a single thing I dislike about the system. They’re also always rolling out new features, and they’ve been great.

**What problems is Brushfire solving and how is that benefiting you?**

The biggest problem Brushfire has helped us solve is handling registrations for the NAPHL/NAHL Prospects Challenge team and our Try Out Camp.

In the off-season, registrations used to be a huge task with the way we were doing it. We were spending multiple hours a day copying registration information into spreadsheets for our coaches. With Brushfire managing the registrations, and after a little bit of setup, it automatically emails our coaching staff separate spreadsheets showing who registered for what. This has saved us countless hours and money on the back end.

**Official Response from Kelly Keresztury:**

> Hi Tim,
Thank you for the kind words and for being such a longtime Brushfire customer!

The spreadsheet automation piece is one of my favorite things to hear about. Cutting hours of manual data entry so your coaches get what they need automatically is exactly what that feature is built for, and it's great to know it's working that way for the Warriors organizations. Glad Brushfire can be the one place that handles it all. 😊

Thanks again, Tim. We appreciate you! 
Here's to your next event! 🏒 🎉

Kelly Keresztury | Customer Success

  ### 2. Reliable Registration Platform with Easy Setup and Exceptional Help Desk

**Rating:** 4.0/5.0 stars

**Reviewed by:** Lane R. | Program Director, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 16, 2026

**What do you like best about Brushfire?**

The platform has been a highly reliable option for coordinating high-volume registrations as well as more niche youth camps. Setup is remarkably straightforward, and the flexibility to provide a more tailored shopping-cart experience is a real advantage. What stands out most, though, is their exceptional customer help desk: they work directly with attendees to resolve ticketing issues, which takes a major operational burden off my own staff.

**What do you dislike about Brushfire?**

My main complaint is the lack of a native sync feature with Rock RMS. Right now, we have to dedicate engineering resources to pull data through their API and then manually format it into our SQL database so we can cross-reference it with existing member records. A built-in connection would remove this tedious development workflow and noticeably improve our overall data-entry efficiency.

**What problems is Brushfire solving and how is that benefiting you?**

It streamlines the logistical challenges of large-scale event ticketing and seasonal camp administration. By taking on direct consumer tech support, it frees my team to focus on the actual execution of our events. The platform’s ability to securely retain user profiles also makes registration much faster and more convenient for our returning attendees, especially those who come back year after year.

**Official Response from Kelly Keresztury:**

> Hi Lane, 
Thank you so much for taking the time to leave this review - it genuinely means a lot! Hearing that our customer support team has taken operational load off your staff is exactly what we aim for, and it's great to know that it is working for both all events! Your feedback on Rock RMS is noted and so appreciated and I've passed it along to our product team. 

Thank you for your partnership! Here is to your next event! 🎉

Kelly Keresztury | Customer Success

  ### 3. Next-Level Customer Service That Never Lets Issues Slip

**Rating:** 5.0/5.0 stars

**Reviewed by:** Wyatt K. | Marketing Specialist, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 07, 2026

**What do you like best about Brushfire?**

The customer service is honestly on another level compared to other software providers. The team is incredibly tenacious when it comes to solving specific technical hurdles or helping with the initial ticketing configuration. It is rare to find a support staff that follows up so diligently to ensure that every single one of your problems has been fully resolved.

**What do you dislike about Brushfire?**

I find the user interface to be more confusing than it needs to be. There have been several times when navigating the dashboard felt counterintuitive, and I’ve ended up feeling lost while trying to track down certain settings. Although the high-quality support eventually helps bridge that gap, the software itself would really benefit from a more modern, streamlined design to improve overall usability.

**What problems is Brushfire solving and how is that benefiting you?**

It lets us maintain a consistent brand identity throughout the entire ticket-purchasing journey, which makes our organization come across as more professional. On top of that, the fee structure is far more manageable than what we’ve run into with larger competitors. That combination of solid white-labeling and reasonable costs helps us maximize event revenue while still maintaining our attendees’ trust.

**Official Response from Rachel Kaiser:**

> Wyatt, 

Thank you so much for taking the time to leave such a thoughtful review! We’re incredibly grateful for your kind words about our support team. Providing responsive, hands-on service is something we care deeply about, so it means a lot to hear that our follow-through and problem solving have made a positive impact on your experience.

We also truly appreciate your honest feedback regarding the user interface and dashboard navigation. We know usability plays a huge role in the overall experience, and insights like yours are valuable as we continue working to make the platform more intuitive and streamlined. I’ll be sure to share your comments with our product team.

It’s great to hear that Brushfire has helped you maintain a strong branded experience for your attendees while also keeping costs manageable. Helping organizations maximize revenue and build trust with their audience is exactly what we aim for.

Thank you again for your partnership and for being part of the Brushfire community!

Rachel Kaiser
Customer Success Manager | Brushfire

  ### 4. Outstanding Personalized Support That Makes Setup Smooth and Stress-Free

**Rating:** 5.0/5.0 stars

**Reviewed by:** Russell P. | Event Coordinator, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 06, 2026

**What do you like best about Brushfire?**

The personalized support is genuinely outstanding. Having a dedicated specialist guide you through the entire setup process makes a huge difference. It feels like a real human partnership, not just dealing with a faceless software company. They stick with you until every detail is right, so the event can go live smoothly without technical glitches or configuration mistakes.

**What do you dislike about Brushfire?**

I’d love to see more flexible payment plans built in natively, since paying the full cost upfront can be a barrier for some attendees. Also, the total expense can add up quickly when you combine the platform’s service fees with charges from an external payment processor. If there were a way to make pricing a bit more competitive for mid-sized organizations, that would be a really meaningful improvement.

**What problems is Brushfire solving and how is that benefiting you?**

It removes much of the confusion and anxiety that usually comes with setting up registration for a large-scale conference. With clear, step-by-step expert guidance, the platform keeps the ticket-buying journey smooth and straightforward for our guests. That added level of oversight helps catch small setup mistakes early, before they turn into major issues during the event, and it ultimately leads to a more successful outcome.

**Official Response from Rachel Kaiser:**

> Russell,

Thank you so much for taking the time to share such thoughtful feedback! We’re incredibly grateful for your kind words about our support team and onboarding experience. Building real relationships with our customers is something we care deeply about, so it means a lot to hear that the personalized guidance and hands-on partnership helped your event setup process feel smooth and supported from start to finish.

We also truly appreciate your honest feedback regarding payment flexibility and overall pricing structure. We understand how important affordability and accessibility are, especially for mid-sized organizations and attendees managing upfront costs. Suggestions like yours are incredibly valuable as we continue evaluating ways to improve both the attendee and organizer experience moving forward.

It’s wonderful to hear that Brushfire helped reduce the stress and uncertainty that can come with launching registration for a large-scale conference. Helping organizers catch issues early, create a seamless ticket-buying journey, and feel confident heading into their event is exactly what our team strives for every day.

Thank you again for your partnership and support. We’re grateful to be part of your events!

Rachel Kaiser
Customer Success Manager | Brushfire

  ### 5. Highly Customizable Event Platform with Responsive Support and Smooth Onboarding

**Rating:** 4.5/5.0 stars

**Reviewed by:** Douglas F. | Administrative Lead, Enterprise (> 1000 emp.)

**Reviewed Date:** May 05, 2026

**What do you like best about Brushfire?**

This platform really stands out for its strong customization options and the help desk’s impressive responsiveness. Whenever a technical issue comes up, I can usually count on it being resolved within twenty-four hours. Overall, it feels like the software was designed from the ground up specifically for events, and the guided onboarding made our initial transition feel straightforward and smooth.

**What do you dislike about Brushfire?**

Navigation could be a bit more efficient when moving between different events. I often find myself wishing there were a more prominent, one-click button on the main screen that would take me straight into an event-specific dashboard.

**What problems is Brushfire solving and how is that benefiting you?**

We needed a system that could support unique registration paths and a variety of discount codes without turning into a mess. Brushfire streamlines the entire payment collection and data-gathering process, making it easy for us to create tailored experiences for different types of attendees. That automation has noticeably reduced the administrative workload our team used to deal with, especially during peak registration periods.

**Official Response from Rachel Kaiser:**

> Douglas,

Thank you so much for taking the time to leave such detailed feedback! We’re thrilled to hear that the platform’s customization capabilities, guided onboarding experience, and responsive support team have made a positive impact for your organization. Our goal is always to provide event organizers with tools that feel purpose-built for their needs while also ensuring they have a reliable team alongside them whenever questions or challenges come up.

We also appreciate your thoughtful feedback regarding event navigation and dashboard accessibility. We understand how important efficiency is when managing multiple events, and suggestions like yours help us continue identifying ways to make the platform more intuitive and streamlined for organizers working day to day within the system.

It’s especially great to hear that Brushfire has helped simplify complex registration paths, discount structures, payment collection, and attendee data management for your team. Creating flexible registration experiences while reducing administrative burden is exactly what we aim to help organizations accomplish, particularly during busy registration seasons when automation and organization matter most.

Thank you again for your partnership and support. We truly appreciate the opportunity to support your events!

Rachel Kaiser
Customer Success Manager | Brushfire

  ### 6. Straightforward Setup, Responsive Support, and Powerful Reporting Tools

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jaime H. | Operations Lead, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 04, 2026

**What do you like best about Brushfire?**

The setup process is impressively straightforward, and the technical support team is consistently available to help me work through any hurdles. I find the mass email feature especially useful for keeping attendees informed, and the range of reporting tools provides a clear, professional snapshot of registration numbers and payment status whenever I need it.

**What do you dislike about Brushfire?**

My only minor frustration is the data-entry flow for individual registrants. Right now, users often have to enter their personal details twice—first as the buyer and then again as the attendee. That repetition feels a bit redundant and can create a small bottleneck during checkout, especially for someone who’s only purchasing a single ticket.

**What problems is Brushfire solving and how is that benefiting you?**

We needed a way to manage high-volume registrations and accept secure payments without relying on manual invoicing. Brushfire automates the entire transaction and data-collection process, which frees up my time to focus on event programming. Having robust reporting and communication tools all in one place also helps ensure no participant is left out of the loop.

**Official Response from Rachel Kaiser:**

> Jaime,

Thank you so much for taking the time to share your experience with Brushfire! We’re thrilled to hear that the setup process, reporting tools, mass email features, and support experience have helped make managing your events smoother and more efficient. Our team works hard to provide both intuitive tools and responsive support, so it’s wonderful to hear those areas have been valuable to your organization.

We also appreciate your thoughtful feedback regarding the attendee data-entry process during checkout. We understand how important a seamless registration experience is for both organizers and attendees, and insights like yours are incredibly helpful as we continue looking for ways to streamline workflows and reduce friction throughout the purchasing process.

It’s especially rewarding to hear that Brushfire has helped simplify high-volume registration management, secure payment collection, and attendee communication for your team. Helping organizers reduce manual administrative work while keeping participants informed and engaged is exactly what we aim to accomplish through the platform.

Thank you again for your partnership and support. We truly appreciate the opportunity to be part of your events!

Rachel Kaiser
Customer Success Manager | Brushfire

  ### 7. Effortless Event Management with Flexible Check-Ins

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jen G. | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 13, 2026

**What do you like best about Brushfire?**

I appreciate that Brushfire keeps everything in one place, making it easier for me to handle back-end admin tasks and assist people when issues arise. I find the check-in process easy for guests at the door, which is a big plus. I also like that I can send emails with specific, unique links for people to access and edit their tickets as needed. I was impressed with what the platform could do and their willingness to create things for us as required. The customer service team is quick and helps me fix the problem and also understand how to do it next time on my own, if possible.

**What do you dislike about Brushfire?**

Sometimes the admin pieces are not super intuitive, so I can't quite get to what I need to fix a problem, and I need to reach out for help.

**What problems is Brushfire solving and how is that benefiting you?**

Brushfire keeps everything in one place, allowing me to manage backend admin tasks and help people when they have issues.

**Official Response from Tyler Binkley:**

> Hi Jen!

Thank you for taking the time to leave us such a wonderful review. We are thrilled to hear that you enjoyed your experience with us and that you feel supported by our team! Your feedback is truly valuable to us and we appreciate your kind words. We look forward to your next event with Brushfire! 
Best regards,

Tyler Binkley | Customer Success Manager


  ### 8. Highly Customizable and User-Friendly with Stellar Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Greer C. | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 11, 2026

**What do you like best about Brushfire?**

I love that Brushfire is super user-friendly, making it easy for me to manage a lot of data at once and customize each event based on my needs. I also appreciate the fact that I can make everything branded and ask intentional questions for my events. The back end is very user-friendly, allowing me to handle tasks like issuing refunds, changing price points, and customizing event pages as if they were my own. The one-on-one technical support is fantastic, and I really appreciate talking to a real person instead of a chat agent. The tools are self-explanatory and the hands-on team is willing to do anything needed for a successful event.

**What do you dislike about Brushfire?**

I feel like there's times that I have trouble searching and for different attendees. Sometimes when I search attendees, it's really hard to find exactly what I'm looking for. And I feel like sometimes the search feature isn't as accurate when it comes to searching attendee data within a specific event, especially because there are lots of attendees at times.

**What problems is Brushfire solving and how is that benefiting you?**

I find Brushfire makes managing and customizing event data super easy. It's user-friendly, allowing me to handle a lot of data at once, customize events, and receive excellent one-on-one support. The tools are easy to use, and the team is hands-on, ensuring event success.

**Official Response from Tyler Binkley:**

> Hi  Greer!

Thank you for taking the time to leave us such a wonderful review. We are thrilled to hear that you enjoyed your experience with us and we are able to partner with you in your events! Your feedback is truly valuable to us and we appreciate your kind words. We look forward to your next event with Brushfire! 

Thank you for sharing about your experiencing in finding attendees. I would love to schedule some time with you, whenever you are best available, to hear more about your need and how we can best help! Please email me at tyler@Brushfire.com and I would be happy to meet with you. 

Best regards,
Tyler Binkley | Customer Success Manager


  ### 9. Customizable Event Registration with Stellar Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Donna R. | Office and Donor Relations Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 17, 2025

**What do you like best about Brushfire?**

I like that Brushfire is customizable for our organization, allowing logo and branding consistency throughout. We can customize tickets, promo codes, discounts, ticket descriptions, and any add-ons. The customization offers a deep bench of information. We switched to Brushfire from Eventbrite because of its remarkable customization capability and amazing customer support. The initial setup was pretty easy, and the knowledge base is in-depth, making the platform pretty intuitive. Transitioning to Brushfire from other event software was seamless. The support provided is incredible.

**What do you dislike about Brushfire?**

I do find the reporting a little bit clunky, and even though you can customize your reports, that's a little bit clunky too. I feel like I always have to reach out to support for help with getting the data out of the system that I need. The refund process is a little bit unclear and I wish there was a way to customize the email that goes back to the person who registers in the event of a refund.

**What problems is Brushfire solving and how is that benefiting you?**

Brushfire keeps all registrations in one place, making it easy for attendees to register and providing QR codes for seamless entry and lunch access. It simplifies reporting and tracks revenue and fees efficiently.

**Official Response from Rachel Kaiser:**

> Hi Donna,

Thank you so much for taking the time to leave such a thoughtful and detailed review. Your kind words truly mean the world to us!

We’re thrilled to hear that Brushfire has been such a helpful tool for your events and that you’ve found value in its customization, ease of use, and efficiency. Knowing that our platform has helped elevate your brand and saved your team time is exactly why we do what we do.

We also really appreciate you pointing out the need for a better solution when it comes to FAQs. That’s incredibly helpful feedback, and I’ve passed it along to our product team for review. Your insight helps us improve, and we’re always striving to make Brushfire even better for event professionals like you.

We’re so grateful to have you as part of the Brushfire community and are excited for all that’s ahead in our partnership. If you ever need anything, don’t hesitate to reach out — we’re here for you!

With appreciation,

Rachel Kaiser
Customer Success Manager

  ### 10. Frustrating Event Management Experience

**Rating:** 2.5/5.0 stars

**Reviewed by:** Kevin K. | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 12, 2026

**What do you like best about Brushfire?**

I can't say there is something I like best about it right now b/c of the problem I'm having that we had last year for a bit too.

**What do you dislike about Brushfire?**

I don't like that when we go to our event, it often says there is no event selected, and when I try to see the people signed up, it says the same thing. It's frustrating that sometimes when people try to sign up, it doesn't allow them to. The search options are also problematic; it always says I'm not committed to an event when I am, and then doesn't let me pick the event I'm committed to. I've also encountered dead links that leave me with nowhere to go.

**What problems is Brushfire solving and how is that benefiting you?**

When using Brushfire, it often says there's no event selected and doesn't allow sign-ups. It claims I'm not committed to an event and leads to dead links, causing issues with event management for our church. "Your account is not currently configured to view events>"

  ### 11. Highly Customizable Brushfire with an Easy-to-Reach Rep

**Rating:** 5.0/5.0 stars

**Reviewed by:** Tia E. G. | Community Engagement , Small-Business (50 or fewer emp.)

**Reviewed Date:** May 27, 2026

**What do you like best about Brushfire?**

I like how customizable Brushfire is! Along with the fact that our rep is easily to contact.

**What do you dislike about Brushfire?**

I dislike that it gives the option to not add a customer's name, then when they can't find they ticket, it takes forever to pull up the ticket number because there is no name!

**What problems is Brushfire solving and how is that benefiting you?**

Love the quick QR Scan, gets people through the door with no lobby bottle neck problems.

**Official Response from Kelly Keresztury:**

> Hi Tia,
Thank you so much for the great review! I love hearing that the customization options and having an easy-to-reach rep have made a difference for you. That kind of access and flexibility is exactly what we hope to provide.  I also appreciate you flagging the issue with pulling up tickets when a name isn't attached. That's really helpful feedback, and I'll be sure to pass it along to our team.

And yes, that quick QR scan getting everyone through the door with no bottleneck is exactly what we love to see! 
Thanks again for taking the time to share all of this. 
Here's to your next event! 🎉
Kelly K.

Kelly Keresztury | Customer Success Manager 

  ### 12. Empowers Event Management with Easy Ticketing

**Rating:** 4.5/5.0 stars

**Reviewed by:** Michael S.

**Reviewed Date:** January 26, 2026

**What do you like best about Brushfire?**

I use Brushfire for my events and I really enjoy how the system is easy to build. It empowers me in the ticket-making process and facilitation. I like having control over the ticket process, including the build of the tickets, ticket pricing, ticket descriptions, and even payments. The transparency with payment fees is something I appreciate, as it clearly lets the customer know the additional costs. I also love the group component, where I can send a link and easily add to the group without starting over and building another group. The customer support has been amazing, helping me with the setup and providing useful and helpful tips.

**What do you dislike about Brushfire?**

Sometimes I run into issues with logging in using my company credentials, which are Google-based, and it doesn't accept them. Also, for a first timer, building the ticketing platform or process can be a bit overwhelming or intimidating.

**What problems is Brushfire solving and how is that benefiting you?**

Brushfire simplifies ticketing, making it easy to build and manage events. It empowers me in ticket making by providing control over pricing, descriptions, and payments. The ease of use avoids complications in ticket purchasing and facilitation.

**Official Response from Tyler Binkley:**

> Hello Michael, 

Thank you for taking the time to leave us such a wonderful review. We are thrilled to hear that you enjoyed your experience with us and are thankful to partner with you for your events. Your feedback is truly valuable to us and we appreciate your kind words. Thank you also for your feedback and further notes on how we can improve. Grateful for your continued partnership and here is to your next event!

Best regards,

Tyler Binkley | Customer Success Manager

  ### 13. Effortless Event Management with Stellar Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 09, 2026

**What do you like best about Brushfire?**

I use Brushfire for event registration for a women's conference because it provides an easy way for women to register for the conference and make payments. I appreciate the many reports that can be generated and the ability to do mass emails to attendees. I like the ease of use and the great support by the Support Team if I have questions. Setting up Brushfire was quite simple, especially with the help of Brushfire's service technical support.

**What do you dislike about Brushfire?**

In some cases, the user has to enter their information as both buyer and attendee and it seems duplicative.

**What problems is Brushfire solving and how is that benefiting you?**

Brushfire offers an easy registration and payment process for our conference and provides robust reporting and mass email capabilities.

**Official Response from Tyler Binkley:**

> Hello! 

Thank you for taking the time to leave us a review! Your feedback is truly valuable to us and we appreciate your kind words. We are thrilled to hear that you enjoyed your experience with us and that our platform was able to assist you in your women's conference. 

As well thank you for your feedback around the buyer and attendee fields that you are experiencing. Linked below is to my calendar, I would love to further discuss your events and share how this can be best setup for you! We look forward to your next event with Brushfire! 

Best, 
Tyler Binkley | Customer Success Manager

  ### 14. Effortless Event Management with Exceptional Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jeremy F. | Owner/Creative Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 23, 2026

**What do you like best about Brushfire?**

I love how easy it is to set up and manage Brushfire. I also love their customer support. Whenever I have an issue, I just send them a quick message, and they typically get back to me and fix the problem within twenty-four hours. There's a lot of customization in Brushfire, and it's really made specifically for events. The initial setup was very easy; our customer service manager walked us through the process and was extremely helpful.

**What do you dislike about Brushfire?**

I'd like to find an easier way to access an event-specific dashboard. A button to more easily access it would be helpful.

**What problems is Brushfire solving and how is that benefiting you?**

Brushfire lets us easily collect registration information and payments, and create specific registration paths and discount codes. It's easy to set up and manage, significantly simplifying our event registration process.

**Official Response from Rachel Kaiser:**

> Hi Jeremy!

Thank you for the great feedback — we’re thrilled Brushfire has been easy to use and that our team has been supportive for your events.

Regarding the event-specific dashboard, we’d love to learn more. Can you share what feels hardest about accessing it or where you’d expect that button to live? Your insight helps guide future improvements! Feel free to send your insights over to rachel@brushfire.com.

We really appreciate you taking the time to let us know!

Rachel Kaiser
Customer Success Manager

  ### 15. Superb Support and Seamless Ticketing

**Rating:** 5.0/5.0 stars

**Reviewed by:** Annabell .

**Reviewed Date:** December 10, 2025

**What do you like best about Brushfire?**

My favorite part of Brushfire is Matthew. Because of him being so patient and helping me out, he explains everything to me. I feel like I get that human experience where someone is really assisting me, not just a random person. I stay with one person, and they help me through the whole process, making sure the setup is correct before we even go live. All of that stuff is super customer-friendly. Do they help you out? Absolutely, then your event comes out to be a total success.

**What do you dislike about Brushfire?**

I think if there was a way to make it so people could do payments instead of paying all at once, like if a ticket is $200, they could pay $50 and then later another $25. That would be nice for those who pay in parts. Another thing I wish is to bring down the price because the Brushfire fees and Square fees add up a lot.

**What problems is Brushfire solving and how is that benefiting you?**

Brushfire helps with selling tickets for our conferences, providing excellent support through someone like Matthew, who ensures no issues during the setup and ticket buying process. It solves confusion by offering patient, step-by-step guidance, leading to successful events.

**Official Response from Tyler Binkley:**

> Hi  Annabell,

Thank you for taking the time to leave us such a wonderful review! We get it, Matt is the absolute best and thankful he is apart of our team to assist great customers like yourself! Your feedback is truly valuable to us and we appreciate your kind words. 

I saw your note about needing payment options and looking for a payment plan functionality. We do have this in our platform, and I have linked our help article on how this can be set up! If you have any questions, our team is happy to help. Thank you for your time and partnership. Here's to your next event! 

Best regards,
Tyler | Customer Success Manager

  ### 16. Five-Star Experience with Brushfire

**Rating:** 5.0/5.0 stars

**Reviewed by:** Anthony P. | Director od Development, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 27, 2025

**What do you like best about Brushfire?**

We've had an outstanding experience using this ticketing platform and couldn't be happier with the results. From the very beginning, the ease of use stood out—it’s intuitive, well-organized, and makes creating, managing, and tracking events a breeze, even for team members who aren’t super tech-savvy. It’s obvious that a lot of thought has gone into building a tool that truly works for events of all sizes.

The customer support has been phenomenal. Every time we’ve had a question or needed guidance, the support team was quick to respond and incredibly helpful. It’s clear they genuinely care about their users' success.

We also love the many reporting features available. It’s powerful, yet easy to understand and share with our team.

If you’re looking for a reliable, feature-rich, and user-friendly ticketing solution backed by an excellent support team, look no further. This platform has exceeded our expectations in every way! We Highly recommend Brushfire

**What do you dislike about Brushfire?**

We did not find any feature that we disliked

**What problems is Brushfire solving and how is that benefiting you?**

None

  ### 17. Stellar Support, Challenging Interface

**Rating:** 5.0/5.0 stars

**Reviewed by:** Elle W.

**Reviewed Date:** December 17, 2025

**What do you like best about Brushfire?**

Without a doubt, the customer service is unparalleled. I've had multiple experiences with Brushfire's team helping me with very specific questions or even setting up the ticket process. I recently had an experience with Matthew from their customer service team, and he went above and beyond in following up with us. He had tenacity in making sure our problem was solved, which made a big difference!

**What do you dislike about Brushfire?**

The actual platform itself is kinda hard to use. I was pretty confused and have been confused many times with the platform itself. Generally speaking, it's not a user-friendly interface, but the stellar support I received makes everything still feel like an incredible win.

**What problems is Brushfire solving and how is that benefiting you?**

Brushfire lets me brand the ticket buying experience with our company's brand, and it has more reasonable fees than other platforms.

**Official Response from Tyler Binkley:**

> Hi  Elle, 
Thank you for taking the time to leave us such a wonderful review. Matt is awesome and am glad you were able to work with him to ensure your event was a success! Your feedback is truly valuable to us and we appreciate candor. Linked below is my calendar. I would love the opportunity to hear more about your experience and how we can best service our customer experience. Thank you again for your time, and we look forward to your next event with Brushfire! 

Best regards,
Tyler | Customer Success Manager


  ### 18. Excellent Customer Service and Transparent Pricing

**Rating:** 4.0/5.0 stars

**Reviewed by:** Keisha Q. | Director of Event and Brand Partnerships, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 07, 2026

**What do you like best about Brushfire?**

The customer service is excellent. Transparent pricing.

**What do you dislike about Brushfire?**

It is solely used for ticketing and our events are more complex

**What problems is Brushfire solving and how is that benefiting you?**

Efficiency with exhibit lead capture

**Official Response from Rachel Kaiser:**

> Keisha,

Thank you for taking the time to share your feedback! We’re so glad to hear that you’ve had a great experience with our customer service team and transparent pricing. We work hard to provide clear, straightforward solutions alongside responsive support, so it’s wonderful to hear that reflected in your experience.

We also appreciate your honest feedback about the complexity of your events and understand that some organizations require workflows beyond traditional ticketing. Our team is never intimidated by complexity, and we’re always happy to partner with you to find solutions or help navigate unique event needs as they arise. Insights like yours are also incredibly valuable as we continue expanding and improving the platform to better support a wider range of event experiences.

It’s great to hear that Brushfire has helped improve efficiency with exhibit lead capture as well. Helping teams simplify operations and create smoother event experiences is always our goal.

Thank you again for your partnership and support!

Rachel Kaiser
Customer Success Manager | Brushfire

  ### 19. Effortless Ticket Management, Exceptional Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Brandi M.

**Reviewed Date:** October 31, 2025

**What do you like best about Brushfire?**

We have been using Brushfire for over ten years, and it has proven to be an excellent tool for managing our large ticketed events as well as our summer camps for kids, students, and young adults. The ease of use is a significant reason we chose Brushfire over other options, such as Rock Registrations. The setup process was incredibly simple and intuitive, making it easy to use. When managing our large ticketed events, I particularly appreciate the outstanding customer service offered by Brushfire, as it relieves my team from handling technical support and customer issues. Another feature I enjoy is the flexibility in setting up events, allowing for a shopping cart experience depending on how we choose to configure it. I am impressed by Brushfire's ability to store information, making the purchase of future events seamless and convenient. From an administrative standpoint, managing events and making changes is straightforward. Lastly, the support from both technical and customer service aspects is excellent, contributing to a great customer experience. Overall, Brushfire has been a reliable and advantageous solution for our needs.

**What do you dislike about Brushfire?**

I would like a direct integration between Brushfire and Rock RMS. I have to rely on developers to use the API to pull data from Brushfire and then manually process it into our SQL environment to match attendees against our existing Rock RMS database.

**What problems is Brushfire solving and how is that benefiting you?**

Brushfire simplifies managing large ticketed events by handling technical support, reducing my team's workload. It's user-friendly, easy to set up, and offers features like shopping cart experiences, enhancing event management and customer satisfaction.

**Official Response from Kelly Keresztury:**

> Thank you so much, Brandi, for your kind words and for trusting Brushfire for over ten years! We’re thrilled to hear that our platform and support team have made managing your events and summer camps easier and more seamless. We truly appreciate your feedback on Rock RMS integration and are always looking for ways to make Brushfire even more connected and user-friendly. 

We can’t wait to continue supporting your events and look forward to many more years of partnership! Thank you again! 

Kelly Keresztury | Customer Success Manager 

  ### 20. Versatile and Customizable Event Management Tool

**Rating:** 5.0/5.0 stars

**Reviewed by:** Clarissa N. | Encounter Administrator, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 27, 2025

**What do you like best about Brushfire?**

I love that I am able to do a number of different actions for our events and personalize them

**What do you dislike about Brushfire?**

I would love for it to be easier to teach I understand it very well, but teaching it to not tech savvy peope can be very difficult at times. I would also love for the add-on features to be easier to use, and maybe the group seating methods to be better usage.

**What problems is Brushfire solving and how is that benefiting you?**

We love the group feature and being able to do those simple things. I wish the usage of creating the app and other things were more budget friendly and able to be used for us as a church. We just move forward to putting all our church events on here and its been great,

**Official Response from Kelly Keresztury:**

> Hi Clarissa,

Thank you so much for your thoughtful feedback and the wonderful rating! We’re thrilled to hear that Brushfire has helped you personalize and manage your church events more easily. We also truly appreciate your notes on training non–tech savvy users, simplifying add-ons, and improving group seating. I’ve shared this with our product team so your insights can help guide future enhancements.

We love that you’ve embraced Brushfire for your church’s events, and we’re excited to continue supporting you in the year ahead. Thank you again for your kind words, your partnership, and for trusting us with your events!

Best,
Kelly Keresztury | Customer Success Manager

  ### 21. Efficient Event Management, Needs Better Integration

**Rating:** 3.5/5.0 stars

**Reviewed by:** Aimee K. | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 18, 2026

**What do you like best about Brushfire?**

I like how Brushfire allows me to see how many people signed up versus how many actually came. This feature helps improve efficiency for event signup and management. Overall, I love the initial setup experience with Brushfire.

**What do you dislike about Brushfire?**

It's not linked to our F1Go website.

**What problems is Brushfire solving and how is that benefiting you?**

Brushfire helps with quality event planning, improving efficiency by letting us compare sign-ups with actual attendance. We like seeing how many people signed up versus attended.

**Official Response from Kelly Keresztury:**

> Hi Aimee, 

Thank you so much for taking the time to share your feedback! We truly appreciate it! We’re glad to hear that Brushfire has been helpful in improving your event planning and giving you better visibility into registrations versus attendance. That’s exactly the kind of efficiency we aim to provide.

We also appreciate your note about integration with your F1Go website. Feedback like this is incredibly valuable, and I’ll be sure to share it directly with our team as we continue to improve and expand our integrations.

Thanks again for your review - we’re grateful to have you using Brushfire! 

Here's to your next event! 🎉
Kelly Keresztury | Customer Success Manager

  ### 22. Easy Ticket Purchasing, but Needs Real-Time RankOne Sync

**Rating:** 3.5/5.0 stars

**Reviewed by:** Ashley C. | Athletics Administrative Assistant, Enterprise (> 1000 emp.)

**Reviewed Date:** February 09, 2026

**What do you like best about Brushfire?**

I like that customers can view and/or purchase tickets to events they are interested in attending.

**What do you dislike about Brushfire?**

I wish Brushfire would sync to RankOne in a way that would allow it to update/change events in real time when a coach updates/changes details of an event in RankOne that is already on Brushfire.

**What problems is Brushfire solving and how is that benefiting you?**

Brushfire is integrated with Square so that our parents/customers can purchase tickets easily using their smart phone and can choose ApplePay, etc without having to enter in all their card info and address information.

**Official Response from Kelly Keresztury:**

> Hi Ashley,
Thank you so much for taking the time to share your review - it truly means a lot!

I absolutely love knowing that Brushfire has been making the ticket purchasing experience easier for your parents and customers especially since we introduced Square! Your feedback regarding real-time RankOne sync has been shared with our engineering team, and we are excited to continue making improvements that will make your Brushfire (and Rank One!) experience even better.

We are so grateful to have you as a customer and are committed to earning that 10/10 from you! As always, don't hesitate to reach out if there is ever anything I can do to help. Looking forward to continuing to partner with you! 🎉

Best, 
Kelly K | Customer Success Manager

  ### 23. Perfect Event Tool with Seamless Check-Ins

**Rating:** 5.0/5.0 stars

**Reviewed by:** Randy Y.

**Reviewed Date:** September 26, 2025

**What do you like best about Brushfire?**

I love how Brushfire efficiently manages our complex, multi-day events like homecomings, making them possible with ease. The ability to generate name tags with QR codes is fantastic, allowing quick and easy event check-ins using the app on my phone. Brushfire's improved usability over time and its alignment with our ministry needs at a reasonable price makes it an indispensable tool for us.

**What do you dislike about Brushfire?**

I dislike the lack of direct integration between Brushfire and our database, Raisers Edge NXT, which forces us to employ a manual process for data import. This makes the task laborious and inefficient, especially when trying to input detailed information about event attendees.

**What problems is Brushfire solving and how is that benefiting you?**

Brushfire enables us to effectively manage complex, multi-day events like homecoming, handling registrations and activities seamlessly. It simplifies event check-ins with QR codes and supports detailed tracking, surpassing the capabilities of our other event modules.

**Official Response from Kelly Keresztury:**

> Hi Randy,

Thank you so much for your thoughtful feedback and for rating Brushfire a 10/10 - we’re thrilled to hear how valuable it’s been in supporting your multi-day events and making check-ins seamless! I’m especially glad the QR code name tags and usability improvements have been a real help to you and your team. 

We also really appreciate your honesty about the Raisers Edge NXT integration - it’s feedback like this that helps us keep improving, and I’ll be sure to share this with our product team.

We’re so grateful to partner with you and look forward to continuing to support your events!

Here's to your next event! 
Kelly Keresztury  |  Customer Success Manager 

  ### 24. Customizable Registration and Outstanding Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Religious Institutions | Small-Business (50 or fewer emp.)

**Reviewed Date:** January 09, 2026

**What do you like best about Brushfire?**

Brushfire resolved all of our registration challenges. The customer support was excellent, and I truly value how customizable every aspect of the registration and check-in process is.

**What do you dislike about Brushfire?**

The interface for making changes to the registration form can be slightly confusing at times.

**What problems is Brushfire solving and how is that benefiting you?**

We turned to Brushfire to address our need for QR code check-in at our larger events, and it proved to be a great solution. The process was straightforward, and even our registration volunteers remarked on how fast and simple it was.

**Official Response from Kelly Keresztury:**

> Thank you so much for the 10/10 review and for sharing your experience! We’re thrilled to hear that Brushfire helped resolve your registration challenges and that our customizable tools and QR code check-in made a positive impact on your events. It’s especially great to hear your volunteers found the process fast and simple - that’s exactly what we aim for.

We also appreciate your honest feedback about the registration form interface. Input like this is incredibly helpful as we continue to improve the platform and make it even more intuitive.

We’re grateful to partner with you and look forward to supporting many more successful events ahead! ✨

Kelly Keresztury | Customer Success Manager 

  ### 25. Brushfire

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.)

**Reviewed Date:** August 01, 2025

**What do you like best about Brushfire?**

Customers have the option to create accounts to recall their information and purchases.

Subscription reports to individuals within a team. 

Duplication of forms & settings.

The mobile integration for customers.

**What do you dislike about Brushfire?**

The location / description of certain settings does not always feel like they're in the right line of thinking - like they're out of place. 

When accepting partial payments - not having the option to place the full price as the first dropdown option is difficult as most people don't recognize that the lower amount is automatic and therefore pay less then they intended. This makes balance collection a larger process than desired and frustrates customers. 

The refund process for tickets (especially when in a group) is a little convoluted. 

Not having an option to apply more than one promotional code to an order. 

Not having the option to apply a promotional to a single registrant in a group. 

Searching for a registrant within entries - it would be nice if the search field would pull from all data and you didn't have to find the specific field holding the information to locate someone. This can prove difficult with large groups.

The ability to create a form with the ticket base starting point. Like for a survey, etc.

Not having the ability to create rules based on word entry within a field. 

Not having the ability to layer rules more than one layer. If/Then scenarios.

The email non-native automation process.

Not being able to edit from the app on a phone.

**What problems is Brushfire solving and how is that benefiting you?**

Registration form builder.

**Official Response from Rachel Kaiser:**

> Hi! 

Thank you so much for taking the time to share your thoughts and experiences with Brushfire! I’m glad to hear you’re finding value in features like customer accounts, subscription reports, and mobile integration — it’s great to know these tools are helping support your events.

I also appreciate the detailed feedback on areas you’d like to see improved. Some of the ideas you mentioned have existing options in Brushfire that might help address a few of those challenges, and I’d love the chance to walk through them with you. We can also chat about your workflow in more detail so we can explore solutions together and pass along your suggestions to our product team.

If you’re open to it, I’d be happy to set up a quick training session to cover these options and make sure you’re getting the most out of the platform. You can reach me anytime at rachel@brushfire.com.

Thanks again for sharing — your feedback truly helps us make Brushfire better for everyone.

Rachel
Customer Success Manager

  ### 26. Seamless Event Ticketing with Brushfire

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 08, 2026

**What do you like best about Brushfire?**

Brushfire has helped make our events seamless when it comes to ticketing.

**What do you dislike about Brushfire?**

Brushfire reporting can be tough to use. The UX does loop the user in weird ways navigating back to events and companies can be a challenge.

**What problems is Brushfire solving and how is that benefiting you?**

It has helped solve registration and ticketing needs.

**Official Response from Tyler Binkley:**

> Hi,
Thank you for taking the time to leave us such a wonderful review. We are thrilled to hear that you enjoyed your experience with us . Your feedback is truly valuable to us and we appreciate your kind words. Thank you for your candor in sharing some issues you face. I would love to setup a time to meet and hear more about this to see how we can best assist you moving forward. Please email Tyler@Brushfire.com and we can setup a time! We look forward to your next event with Brushfire! 

Best regards,
Tyler | Customer Success Manager


  ### 27. Brushfire is Reliable, Flexible, and Easy to Use

**Rating:** 5.0/5.0 stars

**Reviewed by:** Lori H. | Sales and Customer Service Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 11, 2025

**What do you like best about Brushfire?**

The best thing about Brushfire is how flexible the platform is. It makes setting up events, managing registrations, and customizing ticketing options incredibly easy.  The backend is very user friendly

What really sets Brushfire apart, though, is their exceptional customer support. Anytime questions come up, their team responds quickly and with a genuine desire to help. I sometimes come up with situations that I am unsure the best way to handle it or set up and they alreadys are willing to help and try to come up with a solution.

**What do you dislike about Brushfire?**

It would be very helpful if you could set a date and time that the ticket link closes and not the date and time of the event to give people time to put at the door ticket sales in.  

It would also be really helpful that when a site hits a certain number of tickers, we could receive a notification.

**What problems is Brushfire solving and how is that benefiting you?**

Brushfire makes it easy to manage multiple event locations for one main event. Whether it’s a movie or simulcast, you can set up a main event and then create individual host sites under it. Each location gets its own registration page and settings, but everything stays connected and organized in one place.

**Official Response from Kelly Keresztury:**

> Hi Lori,

Thank you so much for taking the time to leave such a wonderful review! We’re thrilled to hear about your success with all things Brushfire! Your kind words mean a lot to us, and your feedback is truly appreciated. I’ve also shared your suggestions with our technical team — recommendations like yours help us grow and improve, and we’re grateful for your insight.

Here’s to your next event — we’re excited to be a part of it!
Kelly Keresztury | Customer Success Manager

  ### 28. Effortless Custom Forms and User-Friendly Experience

**Rating:** 5.0/5.0 stars

**Reviewed by:** Hannah P. | Programs Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 20, 2025

**What do you like best about Brushfire?**

Easy to create custom forms and registrations that are user friendly.

**What do you dislike about Brushfire?**

I have not found anything yet that I dislike.

**What problems is Brushfire solving and how is that benefiting you?**

Being able to have people easily register for events, especially custom large group events for students.

**Official Response from Rachel Kaiser:**

> Hi Hannah!

Thank you so much for taking the time to leave this review! We’re thrilled to hear that creating custom forms and registrations has been smooth and user-friendly for your team. Making complex event setups feel effortless is exactly what we aim for, especially when it comes to large group or student events.

We also appreciate you sharing that you haven’t run into any dislikes so far, that means a lot to our team. If you ever have feedback, ideas, or need support, we’re always here to help.

Thanks again for choosing Brushfire!

Rachel
Customer Success Manager

  ### 29. Effortless Event Setup and Duplication

**Rating:** 5.0/5.0 stars

**Reviewed by:** Britt S. | Vice president, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 11, 2025

**What do you like best about Brushfire?**

Easy to set up an event and duplicate past events

**What do you dislike about Brushfire?**

There is Nothing I don’t like at this time in use

**What problems is Brushfire solving and how is that benefiting you?**

Quick event registration

**Official Response from Tyler Binkley:**

> Hi Britt! 

Thank you for taking the time to leave us a great review. We are thrilled to hear that you enjoyed your experience with us and that our platform is helping you in your events. We look forward to your next event with Brushfire! 

Best regards,
Tyler | Customer Success Manager

  ### 30. Review

**Rating:** 5.0/5.0 stars

**Reviewed by:** Steven M. | Executive & Worship Pastor, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 25, 2025

**What do you like best about Brushfire?**

We appreciate the attentiveness to the customer and to detail.

**What do you dislike about Brushfire?**

At first, it was a little challenging to navigate, but pretty quickly we picked it up and the staff were very helpful for the questions that we had.

**What problems is Brushfire solving and how is that benefiting you?**

We were able to sell tickets to our event with ease especially after brushfire helped us figure out the credit card payment portal.

**Official Response from Tyler Binkley:**

> Hello Steven, 

Thank you for your time and kind review of our platform! I am glad to hear your event went successfully and that our team provided exceptional support for you along the way. I appreciate your kind words, and we look forward to your next event!

Best, 
Tyler Binkley | Customer Success Manager

  ### 31. Really have blown me away

**Rating:** 5.0/5.0 stars

**Reviewed by:** Beau D. | Community Services Superintendent, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 12, 2025

**What do you like best about Brushfire?**

Honestly, I wasn't sure what I was getting myself into. It was truly a shot in the dark choosing Brushfire to host our first ticked concert. Found them in the square integrations page, and I couldn't be happier with how lucky I got. They've not only created an easy to use, very affordable product, but they've made something that is pleasurable for the user as well!

Above all that, Brushfire has FAR EXCEEDED my expectations regarding customer service. With such an affordable service, I wasn't expecting much but the team has proven time and again they can pivot quickly, offer fantastic industry standard advice, and respond much quicker than other online service portals. 

Truly, as we continue toward our concert date, I am beyond confident the process will be smooth and pleasurable for all employees and participants. I overwhelmingly recommend Brushfire to that small or large event host looking for an easy integration and user experience. I can only imagine what it will be like as they continue to refine and improve upon what they have created.

Thank you Brushfire, and a special shout out to Danielle B.

**What do you dislike about Brushfire?**

Honestly, there isn't much. They really have a great product, especially when considering the pricepoint. If you have to be nitpicky, the seating maps can be a little edgier/ smooth. Or have an option on how they are designed, for example, clean dots where seats are instead of seat icons, or some other cool techy thing. But seriously, so minor, its good how it is.

**What problems is Brushfire solving and how is that benefiting you?**

We are hosting a first time ticketd and assigned seat concert. We've hosted numerous free open seating concerts, so this was an adventure but with Brushfire it was an easy adventure.

**Official Response from Tyler Binkley:**

> Hello Beau,

Thank you for taking the time to leave us such a wonderful review! We are thrilled to hear that you enjoyed your experience with us and that our Customer Service met your expectations. Your feedback is truly valuable to us and we appreciate your time and the kind words. We look forward to your concert event with Brushfire!

Best, 

Tyler Binkley | Customer Success Manager


  ### 32. The Event Software We'd Been Waiting For

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 08, 2025

**What do you like best about Brushfire?**

Brushfire has been easy to use and easy to get help with. I contact their customer support probably three or four times  a week with very unique and niche questions about billing, ticket design, and everything else you might be able to think of. The built-in customer service for customers is also a huge help, as I am not bogged down by phone calls from attendees asking for specifics or ticket issues.

**What do you dislike about Brushfire?**

Brushfire has a bit of a confusing back-end system for someone like me, with an overall dashboard for your company and then specific dashboards for events. Considering I only one run (very large) event, I sometimes forget where to find items or how to fix them. However, customer service never seems annoyed when I call them to ask for help. It can also be a bit difficult for costumers to find ways to edit their tickets after purchasing - right now, they can access through a small link at the bottom of their ticket. Many of our customers are older and sometimes have issues finding things if they're not incredibly obvious, so a big button that says "Edit Your Ticket" or something along those lines might be useful.

**What problems is Brushfire solving and how is that benefiting you?**

Brushfire is one of the only platforms that was able to find a way to organize my event (it is a large overhead event, with many - over 150 - smaller additional purchases to be made underneath).

**Official Response from Tyler Binkley:**

> Hi!

Thank you for taking the time to leave us such a wonderful review. We are thrilled to hear that you enjoyed your experience with us and that our support has exceeded your expectations. Thank you for your feedback regarding the dashboard and event functions. I would love to reconnect with you regarding attendees being able to update their information and communications points that are available! Here is my email Tyler@Brushfire.com. I would be happy to connect! Your feedback is truly valuable to us and we appreciate your kind words. We look forward to your next event with Brushfire! 

Best regards,

Tyler Binkley | Customer Success Manager


  ### 33. Helpful for Mid-Size Events!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Ashley L. | Event Coordinator, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 24, 2025

**What do you like best about Brushfire?**

I love the ability to customize our forms for exactly what we need. We can add or amend at any time, and the user experience is extremely easy for them to navigate.

**What do you dislike about Brushfire?**

The check-in process can sometimes slow down entry lines, and the inability to have a waitlist has forced us to get creative with our event registrations.

**What problems is Brushfire solving and how is that benefiting you?**

We needed a high-performance platform to sell tickets for multiple events that we throw each year.

**Official Response from Kelly Keresztury:**

> Hi Ashley,

Thank you so much for the kind review and for sharing your experience with Brushfire! We're so glad the platform has been helpful for your events - especially with customizing forms and keeping things easy for attendees.

We also really appreciate your honest feedback about the check-in flow and waitlist options. I’ve shared your thoughts with our product team - feedback like yours is so valuable as we continue improving the platform.

Thanks again for partnering with us! Here's to your next event!! 🎉

Kelly Keresztury  |  Customer Success Manager

  ### 34. Excellent Event Sales and Management Platform

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mark G. | Web Systems Programmer, Higher Education, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 12, 2023

**What do you like best about Brushfire?**

The best thing about Brushfire is our relationship with them.  They have always had stellar customer service, with quick response times.  Their support team solves problems and makes sure everything runs smoothly.  It truly feels like they are a part of our staff that we can rely on to handle our events and any new twists we throw at them.

**What do you dislike about Brushfire?**

Some of the tools to configure and work with reserved seating venues could be improved.  On the other hand, they set up our seating venues for us, and they work pretty well that way.

**What problems is Brushfire solving and how is that benefiting you?**

They provide online ticketing, registration, and payment for campus events.
They also provide email event management and marketing tools to contactall of our attendees at a given event, or past events, etc.
It has enabled us to handle many events with style.  And with a very small staff devoted to this.

**Official Response from Joel Garza:**

> This is great, Mark! Thanks so much for your kind words! We're so glad we're able to find a workaround for the reserved seating venues. We're so glad you're getting the most out of Brushfire! Thank you so much! We appreciate you! 

  ### 35. Seamless Event Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Religious Institutions | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 07, 2025

**What do you like best about Brushfire?**

Brushfire is the simple, seamless, and intuitive, from planning the event to managing registration to check-in on the day of.

**What do you dislike about Brushfire?**

There is a trade-off of premium price for premium quality. Registering staff and volunteers is expensive, but access codes are a little cumbersome.

**What problems is Brushfire solving and how is that benefiting you?**

Simple registration and easy, fast checkin for events.

**Official Response from Rachel Kaiser:**

> Hi there!

Thank you so much for sharing your feedback! We’re thrilled to hear that Brushfire has been simple and seamless for your events—from planning through registration and check-in. It’s great to know that the platform is helping you streamline your process and provide a smooth experience for your attendees.

We also appreciate your thoughts on pricing and access codes. I’d love the opportunity to connect with you and walk through a few tips and best practices that can make access code management even easier for your team. Sometimes a small adjustment can really enhance how you’re using the feature. Feel free to email me (rachel@brushfire.com) to set up a time to connect!

Thanks again for being a valued part of the Brushfire community—we’re here to make sure your events run as smoothly as possible!

Best,
Rachel 
Customer Success Manager

  ### 36. Easy to use and navigate

**Rating:** 4.5/5.0 stars

**Reviewed by:** Hannah M. | Event Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 09, 2025

**What do you like best about Brushfire?**

I like the ability to pull reports and get live updates for who is registering without having to refresh the page.

**What do you dislike about Brushfire?**

No real downsides that I have found, I have utilized it for creating sign ups and signing up for things myself.

**What problems is Brushfire solving and how is that benefiting you?**

Accurate counts for conferences and events, the ability to check in, receive payments.

**Official Response from Kelly Keresztury:**

> Hi Hannah,

Thank you so much for taking the time to leave such a thoughtful review! We’re so glad to hear that you’re enjoying the ability to pull real-time reports and track registration updates without the hassle of refreshing - our team works hard to make that part of your experience as smooth and intuitive as possible.

It’s also great to know that Brushfire has been helpful for everything from creating sign-ups to managing event check-in and payments. Accurate counts and streamlined processes can make such a big difference when you're planning a conference or event, and we’re honored to play a small role in making that easier for you.

Thanks again for being a part of the Brushfire community - we’re grateful to support the incredible work you're doing!

Here's to your next event! 🎉
Kelly Keresztury | Customer Succerr Manager

  ### 37. Amazing experience

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Civic & Social Organization | Small-Business (50 or fewer emp.)

**Reviewed Date:** August 12, 2025

**What do you like best about Brushfire?**

I like that it helps me to be organized with my event

**What do you dislike about Brushfire?**

Reaching someone quicker and able to speak to someone

**What problems is Brushfire solving and how is that benefiting you?**

Solving my event to help me keep everything organized

**Official Response from Rachel Kaiser:**

> Hi there!

Thank you so much for sharing your experience with Brushfire! We love hearing that the platform has helped you stay organized and keep your events running smoothly—that’s exactly what we aim for.

We also appreciate your feedback on reaching support more quickly. Your input is so valuable, and we’re always working on ways to make connecting with our team even faster and easier.

We’re grateful to partner with you in making your events a success!

Rachel 
Customer Success Manager

  ### 38. Accessibility and Willingness to Help

**Rating:** 5.0/5.0 stars

**Reviewed by:** Russell D. | Assistant Athletic Director, Enterprise (> 1000 emp.)

**Reviewed Date:** December 11, 2024

**What do you like best about Brushfire?**

The staff and representatives of Brushfire have always been easily accessible and willing to help. When I have made a mistake or missed scheduling an event, Brushfire quickly renders assistance and fixes what needs to be fixed. And, they are always checking on our progress. I am new to my position and Brushfire staff educated me with ease of implementation. They have also created individual thumbnails for all of our schools to reduce confusion when purchasing tickets for an event.

**What do you dislike about Brushfire?**

When customers purchase an incorrect ticket or buy season tickets and their child does not make the desired team, not being able to refund the order fees. However, I do not think that is Brushfire's problem.

**What problems is Brushfire solving and how is that benefiting you?**

Brusfhire has created an easy platform to purchsae tickets to event without  using cash. The home screen for our district shows individual thumbnails for events hosted at certain campuses. This allows the consumer an opportunity to purchase a ticket for events with ease. They also created QR codes for student athletes and staff to enter athletic events for the entire year.

**Official Response from Kelly Keresztury:**

> Hi Russell!  Thank you so much for your GREAT review! We're so excited to hear that you're having such a positive experience with us! Your feedback means the world, and we're incredibly grateful for you and your team. We can't wait to help make your next season just as amazing! 🎉 Thank you again! 

Kelly Keresztury | Customer Success Manager

  ### 39. Brushfire is user friendly with great customer support!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Donna H. | Administrative Assistant NBISD Athletics Dept., Enterprise (> 1000 emp.)

**Reviewed Date:** December 09, 2024

**What do you like best about Brushfire?**

Brushfire ticketing is an intuitive platform that offers a seamless user experience. It’s easy to navigate, making event setup and ticket management straightforward. The platform doesn’t require much technical expertise, making it accessible for organizers of all levels. Brushfire is designed for frequent use, especially for recurring events. Its ease of use makes it a great choice for School District Athletics as well as other School events. The communication is excellent, with quick responses from their customer support team ensuring any questions or issues are handled promptly. Overall, Brushfire is an excellent choice for event organizers looking for simplicity, responsive support, and reliable features.

**What do you dislike about Brushfire?**

The main issues I have had with Brushfire have been related to user errors from our customers. Sometimes there isn't a solution for dealing with people that don't pay attention.

**What problems is Brushfire solving and how is that benefiting you?**

Organizing events and managing ticketing manually can be time-consuming and prone to errors. Brushfire helps streamline the complexities of event management, reduces the stress of managing ticketing, and provides a better experience for our attendees.

**Official Response from Kelly Keresztury:**

> Hi Donna! Thank you so much for your wonderful review! We’re thrilled to hear that you’re having such a positive experience with us. Your feedback truly means a lot, and we’re incredibly grateful for your support. Looking forward to helping make your next event just as great! 🎉

Kelly Keresztury | Customer Success Manager

  ### 40. Really good and always improving software!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Dan G. | Next Gen Strategist  , Mid-Market (51-1000 emp.)

**Reviewed Date:** January 15, 2025

**What do you like best about Brushfire?**

Customer Service is second to none. They are always prepared to assist and make sure you are successful. Johan has been a standout for sure. The service outperforms its competitors and does it at a reasonable price.

**What do you dislike about Brushfire?**

Sometimes it can take what feels like unnecessary clicks to do a task. Also, the interface can be slow for both the backend and frontend.

**What problems is Brushfire solving and how is that benefiting you?**

We need to register and then do a myriad of tasks to ensure our attendees are where they need to be and their needs are met. Brushfire quite literally took a task that took a team of people a week to do and reduced the admin load to a few hours for one staff person. It also helped us improve our attendee registration experience greatly.

**Official Response from Tyler Binkley:**

> Hi  Dan!
Thank you for taking the time to leave us such a wonderful review. We are thrilled to hear that you enjoyed your experience with us and that our Customer Support met your expectations. Johan is amazing, and we are so thankful to have him on our team! Your feedback is truly valuable to us and we appreciate your kind words. We look forward to your next event with Brushfire! 
Best regards,
Tyler Binkley | Customer Success Manager


  ### 41. I use Brushfire to create tickets for events at a local builders organization

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jared L. | Director, Business Applications, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 02, 2025

**What do you like best about Brushfire?**

Brushfire makes building events incredibly easy but what I love the most is how good the reporting is out of the box. Previously I would spend hours building reports to review data, track attendees, etc. Now I have reports I can grab and send off to my partners at ease!

**What do you dislike about Brushfire?**

I wish there was a support number I could call. Putting in tickets and waiting is frustrating at times.

**What problems is Brushfire solving and how is that benefiting you?**

Event ticketing, registration, and checkin

**Official Response from Kelly Keresztury:**

> Hi Jared!
Thank you so much for taking the time to leave such a thoughtful review — we’re thrilled to hear that Brushfire has helped simplify your event setup and that our reporting tools are saving you valuable time!  We also appreciate your honest feedback about support. While we don’t currently offer a direct support phone line, we do provide several flexible support options, including the ability to book a call with a member of our fantastic support team at your convenience. We’re committed to making sure you get the help you need, when you need it.

Thanks again for being a part of the Brushfire community — here's to your next event! 🎉

Kelly Keresztury | Customer Success Manager

  ### 42. Brushfire has been transcendent in organizing our events

**Rating:** 5.0/5.0 stars

**Reviewed by:** Caleb B. | Budget Accountant, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 21, 2025

**What do you like best about Brushfire?**

I like how easy it is to navigate between the different events and how it helps to track all the relevant information for each event.

**What do you dislike about Brushfire?**

I can't say that I have any complaints about Brushfire

**What problems is Brushfire solving and how is that benefiting you?**

For a company that has many events throughout the year, being able to track and keep them all separate and plan them in advance is very beneficial.

**Official Response from Tyler Binkley:**

> Hey Caleb,

Thank you for taking the time to leave us such a wonderful review. We are thrilled to hear that you enjoyed your experience with us and that our our platform has been able to assist you in your events! Your feedback is truly valuable to us and we appreciate your kind words. We look forward to your next event with Brushfire! 

Best regards,
Tyler Binkley | Customer Success Manager


  ### 43. Matt (and Troy as well as anyone who has ever helped me) is the bomb!!

**Rating:** 3.5/5.0 stars

**Reviewed by:** John  M. | Owner, Producer, Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 09, 2024

**What do you like best about Brushfire?**

I am an older small business owner who is technically challenged. I can not handle all the steps it takes to post my shows. Matt has been amazing. Very kind and patient with me as I am easily stressed out! TY to all on the team who have helped me since I joined the site months ago. Also, there may be a few items I am others on my team would add to your system that would help us but overall the experience has been very good. We left another ticket agency (famous one) and we are glad to have found Brushfire! 

Peace
John F. McDonald, Jr

**What do you dislike about Brushfire?**

There is a need for a better seating chart of my space. I sent the suggestion over to Matt to share with the team.

**What problems is Brushfire solving and how is that benefiting you?**

Setting up my 5 cabaret shows to sell tickets.

**Official Response from Kelly Keresztury:**

> Hi John,

Thank you so much for the kind words about Matt and our entire Customer Support team - we couldn’t agree more, they are the best! We truly value our partnership with you and your team, and we're excited for many more successful events in the months and years ahead. Here's to your next event!

Kelly Keresztury | Customer Success Manager

  ### 44. A User Friendly Way to Promote Events

**Rating:** 4.0/5.0 stars

**Reviewed by:** Tim B. | Music Operations Coordinator, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 20, 2025

**What do you like best about Brushfire?**

I love how accessible it is! It's intuitive and not hard to learn the different features.

**What do you dislike about Brushfire?**

I do wish some of the more advanced aspects, such as adding complex features were easy to identify and that training was easier to find.

**What problems is Brushfire solving and how is that benefiting you?**

They are continually updating the ease of event features such as using templates to continue event management.

**Official Response from Tyler Binkley:**

> Hi  Tim,

Thank you for taking the time to leave us such a wonderful review. We are thrilled to hear that you enjoyed your experience with us and that our product met your expectations. Thank you for your candor on the functionality. We would love to hear more about your experience and the specific items you are referencing so we can continue to grow, develop, and improve our Help Center. Here is my email, Tyler@Brushfire.com. Please feel free to email me there, and I would be happy to connect. Your feedback is truly valuable to us and we appreciate your kind words. We look forward to your next event with Brushfire! 

Best regards,

Tyler Binkley | Customer Success Manager


  ### 45. Brushfire keeps events organize and registration process smooth.

**Rating:** 4.0/5.0 stars

**Reviewed by:** James S. | Jupiter Kids Director, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 24, 2024

**What do you like best about Brushfire?**

We utilize Brushfire for many large events within our church. From using previous software, I appreciate how easy it is to process a refund through Brushfire. In the past, it took our organization multiple steps and staff members to do one refund. With Brushfire, it was just clicking a couple buttons. When we needed support from Brushfire, help has come quickly and clearly.

**What do you dislike about Brushfire?**

We have singular events that occur simultaneoulsly at multiple locations. For example, our kids camps are a single event in our church. However, they occur across 12 locations within the same week. Because of that, our team needed to create a single event with 12 different registraiton types. This caused some confusion among our registrants. It would be great if there was an additional way to filter registrations where they select the location, but only see one option.

**What problems is Brushfire solving and how is that benefiting you?**

Brushfire has taken over much of the work involved in our registration processes for major events. It organizes all attendee information and process payment information, which creates ease of mind financially when preparing for an event.

**Official Response from Rachel Kaiser:**

> Thank you for your positive feedback! We're thrilled to hear that you appreciate our customer support and find our check-in process seamless. We value your input on the media and graphics section and will definitely take that into consideration and pass it along to our team for future improvements. We're glad to hear that Brushfire is helping you manage multiple shows efficiently and enhancing your operations. If you have any further suggestions or need assistance with anything else, please feel free to reach out to help@brushfire.com. We're here to help and ensure your experience with Brushfire is top-notch!

  ### 46. User friendly interface & great for productivity

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jakoba M. | AS Marketing & Administrative Coordinator, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 25, 2025

**What do you like best about Brushfire?**

What I like best about Brushfire if how easy it was to learn to use. I had no formal training or any workshop to learn it, but I immediately could transfer skills learned previously to set up our camps. Also, customer support is always responsive and quick!!

**What do you dislike about Brushfire?**

There are a few glitches that happen and can cause a pain when working with clients.

**What problems is Brushfire solving and how is that benefiting you?**

The forms being signed on the interface so we do not have to physically have forms, parents or guardians can sign within.

**Official Response from Tyler Binkley:**

> Hi Jakoba,

Thank you for taking the time to leave us such a wonderful review. We are thrilled to hear that you enjoyed your experience with us. Your feedback is truly valuable to us and we appreciate your kind words. We look forward to your next event with Brushfire! 

Best regards,

Tyler Binkley | Customer Success Manager 


  ### 47. A Well Designed System with Fantastic Customer Support

**Rating:** 4.0/5.0 stars

**Reviewed by:** Kim M. | Box Office Administrator, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 17, 2024

**What do you like best about Brushfire?**

• Support personel are fantastic
• Availability of support when needed
• Flexible - can meet a lot of different needs
• professional, clear, up-to-date interface
• affordable for a small non-profit theatre
• seemless experience for online ticket buyers
• very few technical glitches so far
• attitude of constant improvement and willingness to take customer feedback very seriously.
• navigation within the back end is very easy with multiple ways to jump to a different section

**What do you dislike about Brushfire?**

• Season Ticket system is awkward - doesn't feel fully finished
• Making identical corrections/changes to multiple performances is tedious
• Gift card system (using Square Gift Cards) requires an awkward workaround due to lack of support for split payments (e.g. part by gift card, part by credit card)

**What problems is Brushfire solving and how is that benefiting you?**

It is reducing the number of customer complaints due to either software glitches or difficult interfaces.
It gives me the ability to change many things myself, although the staff are very willing to do things for me if desired.

**Official Response from Rachel Kaiser:**

> Thank you for your feedback! We're glad to hear that you appreciate our fantastic customer support, flexibility, and user-friendly interface. We're sorry to hear about the challenges you've experienced with season tickets and gift cards. We value your input and will share your concerns with our development team for future improvements. We're glad to hear that Brushfire is helping to reduce customer complaints and is empowering you to make changes easily. If you have any further feedback or need assistance, please don't hesitate to send me an email at rachel@brushfire.com. I would be happy to schedule a meeting to discuss these items. We're here to help and are committed to continuously improving our services!

Rachel Kaiser
Customer Success Manager

  ### 48. Easy and Organized

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Religious Institutions | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 08, 2025

**What do you like best about Brushfire?**

Brushfire helps to simplify the registration process for our families. It helps us keep our event registrations organized with all of the information in one place.

**What do you dislike about Brushfire?**

So far, I am pretty blow away at how easy it is to use.

**What problems is Brushfire solving and how is that benefiting you?**

All of our registration information, permission forms, waivers, and payments are all in one place.

**Official Response from Tyler Binkley:**

> Hi!

Thank you for taking the time to leave us such a wonderful review. We are thrilled to hear that you enjoyed your experience with us and that our platform is exceeding your expectations! Your feedback is truly valuable to us, and we appreciate your kind words. We look forward to your next event with Brushfire! 

Best regards,

Tyler Binkley | Customer Success Manager


  ### 49. Set and forget type of solution

**Rating:** 5.0/5.0 stars

**Reviewed by:** Daniel M. | Director of Marketing, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 19, 2025

**What do you like best about Brushfire?**

Most helpful thing is that they do all of the work for us! The pricing model is great for us. We build the cost into the price of the ticket and the guest won't even notice! Very strong customer service options as well.

**What do you dislike about Brushfire?**

There aren't any I'm aware of yet. But I would want to know if there are more options for using our campus colours and brand on a sign up. Customization.

**What problems is Brushfire solving and how is that benefiting you?**

It is solving our Athletic Camps, Youth Quake, and perhaps our performing arts sign ups!

**Official Response from Tyler Binkley:**

> Hi  Daniel, 

Thank you for taking the time to leave us such a wonderful review! We are thrilled to hear that you enjoyed your experience with us and that our Customer Support Team  and our platform as a whole exceeded your expectations. Your feedback is truly valuable to us and we appreciate your time to share the kind words. We look forward to your next event with Brushfire! 

Best,

Tyler Binkley | Customer Success Manager

  ### 50. Brushfire Review

**Rating:** 5.0/5.0 stars

**Reviewed by:** Traci G. | Founder, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 20, 2024

**What do you like best about Brushfire?**

One of the most helpful aspects of using Brushfire is how intuitive and easy it is for customers to navigate. The platform is designed with the end-user in mind, making the ticket purchasing or event registration process straightforward and seamless. This user-friendly experience not only enhances customer satisfaction but also increases the likelihood of successful event participation, as attendees can quickly and easily secure their spots without any hassle.

**What do you dislike about Brushfire?**

While Brushfire excels in many areas, one of the least helpful aspects is the lack of comprehensive support during the initial setup phase. For users who are new to the platform, the process of configuring events and integrating various features can be a bit challenging without sufficient guidance. Although the platform is generally user-friendly, more robust setup assistance or clearer onboarding tutorials could significantly enhance the experience for first-time users.

**What problems is Brushfire solving and how is that benefiting you?**

Brushfire tackles the challenge of managing event registrations by making the process much easier and more straightforward. Plus, attendees find it simple to sign up, which means more people are likely to join in.

**Official Response from Tyler Binkley:**

> Hi  Traci!
Thank you for taking the time to leave us such a wonderful review. We are thrilled to hear that you enjoyed your experience with us was smooth, user friendly, and intuitive to ensure a success for your events. Your feedback is truly valuable to us and we appreciate your kind words. 

As well, thank you for your feedback and ways to which we can improve. I would love to connect with you to hear more about your customer journey, how we can best help, and continually improve for our customers. Here is my email, tyler@Brushfire.com. Please feel free to reach out and we can connect. Thank you for your time, and we look forward to your next event with Brushfire! 

Best regards,
Tyler | Customer Success Manager



## Brushfire Discussions
  - [What is Brushfire used for?](https://www.g2.com/discussions/what-is-brushfire-used-for)
  - [Has anyone used this for events where you assign seats (i.e. like a concert?)](https://www.g2.com/discussions/35846-has-anyone-used-this-for-events-where-you-assign-seats-i-e-like-a-concert)

- [View Brushfire pricing details and edition comparison](https://www.g2.com/products/brushfire/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-29+21%3A18%3A07+-0500&secure%5Bsession_id%5D=a3a924be-d539-49d2-ad9a-100897d605c6&secure%5Btoken%5D=50b88f349d99863d13168585b50163d5de092438e8a62cf9ca7b69f109161e7e&format=llm_user)
## Brushfire Integrations
  - [Google Analytics](https://www.g2.com/products/google-analytics/reviews)
  - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews)
  - [Salesforce Spiff](https://www.g2.com/products/salesforce-spiff/reviews)
  - [Slack](https://www.g2.com/products/slack/reviews)
  - [Square Payments](https://www.g2.com/products/square-payments/reviews)
  - [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews)

## Brushfire Features
**Registration**
- Event creation
- User registration process
- Payment processing
- Mobile check-in
- On-site tickets and registration

**Marketing and Communications**
- Lead generation and retrieval
- Social media promotion
- Email customization
- Contact list management

**Box Office**
- Ticket Types
- Branding & Customization
- Event Communications
- E-Commerce
- Fundraising
- Event Analytics

**Generative AI**
- AI Text Generation

**Marketing and Communications**
- Email automation
- Email customization
- Contact list management
- Social media promotion
- Lead generation and retrieval

**Attendee Engagement**
- Social media integrations
- Attendee networking
- Attendee surveys-attendee engagement

**Agentic AI - Event Registration & Ticketing**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration

**Event Operations**
- Session scheduling
- Exhibition management

**Registration**
- Event creation
- User registration process
- Mobile check-in

**Attendee Engagement**
- Event agendas and schedules
- Floor plans / maps
- Attendee networking
- Attendee surveys

**Platform**
- Performance and reliability
- Reporting and dashboards
- API / integrations
- Multiple event management

**Generative AI**
- AI Text Generation

**Agentic AI - Event Management Platforms**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration

**Agentic AI - Event Marketing**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making

## Top Brushfire Alternatives
  - [Eventbrite](https://www.g2.com/products/eventbrite/reviews) - 4.3/5.0 (908 reviews)
  - [Cvent Event Marketing & Management](https://www.g2.com/products/cvent-event-marketing-management/reviews) - 4.3/5.0 (2,075 reviews)
  - [RingCentral Events](https://www.g2.com/products/ringcentral-events/reviews) - 4.5/5.0 (913 reviews)