G2

Randy N.

IT Operations Engineer

Mid-Market (51-1000 emp.)

7/6/2020

"A security engineer's dream for a multi-office organization."

4/5

What do you like best about Brivo?

I love that the entire organization is in Brivo. All of our offices are linked together so we can provide easy access and maintain real-time security for the entire organization.

The fact one IT person can provide support to Dallas, New York, and all our remote employees at once is the most beautiful feature. There have been plenty of times we needed to provide access as a one-off to an employee to the office at 11 pm at night and we were able to even do it right from the Brivo mobile app itself!

Awesome product. Review collected by and hosted on G2.com.

What do you dislike about Brivo?

I dislike you have to apply to use their API to set up SAML access for it. I feel like this should already be internally added. It was not told to us there are extra steps to have to apply to get SAML access. It is the biggest downside to the product.

Their customer support has been awesome and very helpful after the fact. I just wish there was more transparency right off the cusp with their SAML API.

For companies that like doing things on their own time and at their own pace, it's a little frustrating to have to reach out to their support team to enable a feature for us when we already pay a lot of money for as is. Review collected by and hosted on G2.com.

Recommendations to others considering Brivo:

The only recommendation that I can think of off the top of my head is letting clients have full access to the SAML API right off the cusp. As an IT Professional when choosing the software we weren't informed right off the bat that this would have to be a requested feature. Review collected by and hosted on G2.com.

What problems is Brivo solving and how is that benefiting you?

With Brivo we are able to provide remote support for employees who need to access the building and no one is onsite to assist. We can remotely open the office for them whenever they need it.

With Brivo we are able to provide real-time remote security for offices by setting office hours of when employees can unlock doors.

We realized that Brivo has been a key part to automating a lot of IT work and it is highly recommended. Review collected by and hosted on G2.com.