G2

Curtis H.

President

Small-Business (50 or fewer emp.)

7/15/2024

"We are a client since 2014. The BriteCore system has been a huge upgrade from our legacy system."

4.5/5

What do you like best about BriteCore?

The system is cloud-based so backup and system maintenance is handled by BriteCore, not by the client. Also, the system is continually being updated and improved. There is no constant "version upgrading" necessary. Last, BriteCore's suite includes all the tools we need to run our P&C insurance business: policy management, quoting and rating, printing, billing, claims management, web portal, mobile app, etc. Review collected by and hosted on G2.com.

What do you dislike about BriteCore?

Sometimes BriteCore's non-critical support tickets take longer than expected to be addressed. Generally, the critical tickets are handled relatively quickly. Review collected by and hosted on G2.com.

What problems is BriteCore solving and how is that benefiting you?

Our legacy system was built in the 1990s and provided our policy, billing, and claims management. Our quoting system was from a 3rd party that was not well integrated. Also, accepting traditional electronic payments was difficult. Last, the legacy system had no "self-service" functionality for our policyholders. Britecore solved those issues by integrating all the tools we need into one system. Plus its billing system has solved the electronic payment issue. Also, through BriteCore's web portal and mobile app, our policyholders now have many self-service options available. Review collected by and hosted on G2.com.