Hi my name is Jessica, and I am a customer customer service manager for a national ecommerce company. I would give bright metrics a 10 out of 10. We use Bright metrics for live reports on call volume overall, as well as live reporting on call flow, and individual representative call volumes. Review collected by and hosted on G2.com.

So far, I would not have had any negative feedback; I am thrilled with the brightmetrics system and use it multiple times a day. Review collected by and hosted on G2.com.