AS
Workforce Management Analyst
Mid-Market (51-1000 emp.)
Originally submitted 4/13/2021
"Excellent Customer Service and Support Team, Informative Training Sessions, Incredible Interface!"
5/5
What do you like best about Brightmetrics?

Brightmetrics has an outstanding interface that is user friendly, neat, and organized. There's so much you can do with the report and the options are endless. It has so many of the tools and resources that I need, one of which I like a lot: The Data Definition which allows me to search up terms that I may not understand. Theres also tons of training videos, articles to guide you on key topics, and each week you can even tune into live sessions that offer report training and a Q&A. The best part is their support staff who will work to answer any questions or issues you may have by replying and walking through the ticket you submitted. I have personally used this feature and can attest to how wonderful it is. Its insightful and informative! Overall, this company strives in providing excellence and that can be seen from their customer service, support, and product. Thank you Brightmetrics for making our processes at our company that much brighter. Review collected by and hosted on G2.com.

What do you dislike about Brightmetrics?

There is nothing I dislike. Brightmetrics take feedback and suggestions well and also works closely with their development team to do updates or add features and keeps you posted on it! Review collected by and hosted on G2.com.

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