I really appreciate Brightflag's automated invoice review. It's great because it reads each line item and flags anything outside our billing guidelines or agreed rates before it reaches my desk. This shift means my team isn't stuck combing through narratives by hand; instead, they focus on judging exceptions. Getting the platform up and running was much easier than expected, and getting invoices into the system was painless. The automated review process spares my team from tedious work, and tracking spend by department is straightforward, which is crucial when several functions use outside counsel simultaneously. The platform has really helped me stop relying on estimates for month-end closes and lets me see committed spend on open matters ahead of invoices arriving. Automated reminders also make sure we get submissions ahead of deadlines, and budget holders can check their positions without needing to go through me. Review collected by and hosted on G2.com.

The onboarding process tested my patience, particularly when connecting Brightflag to our accounts payable system. This part of the implementation took longer to settle than the rest of the setup combined. Although the arrangement has been sound since, that early stretch is a part I would not care to repeat. Review collected by and hosted on G2.com.