I think Boulevard is very helpful because it keeps everything really organized. I love having a view of the appointments, and it's great how complete the software is with features like blocks, tags, and notes, all saved in one place. The reports and summaries are really useful, and having all of that in just one place means I don't have to use other websites or tools. I like how it looks and how organized it is. It's great to have everything, like reports, bookings, notes, and transaction details, all centralized, and I absolutely love their customer support since they are very nice, knowledgeable, and comprehensive. The reports are very nice to see, and I can't choose just one favorite feature because everything is interconnected and valuable. The way bookings are handled in the calendar and the ease of rescheduling are vital. Plus, having client names configured with the Hello Sugar website through Boulevard is really important. It's great that Boulevard is available not just for me but for all Hello Sugar employees across many salons. Review collected by and hosted on G2.com.

I've been having an issue with the payment dispute system. It seems like after I contest a payment dispute for a client, a couple of weeks later it appears as if I didn't take any action. This has happened with two disputes for the same client. I had to submit a response again, and even when someone else tried, they saw the same issue. After contesting, it still went into pre-arbitration, which we wanted to avoid due to the $500 fee for the merchant. Although Boulevard support has been helping and mentioned they would cover the fee if we lose because it was their issue, I think the payment dispute system could really be improved. Review collected by and hosted on G2.com.