G2

Verified User in Education Management

Small-Business (50 or fewer emp.)

12/8/2023

"Customer Engagement Solutions: BotKit is the answer"

4/5

What do you like best about Botkit?

Botkit enhanced our post-course engagement which required us to collect feedback of the training we impart and then provide further support. It was easy to use, saving us time in connecting back to the client. Review collected by and hosted on G2.com.

What do you dislike about Botkit?

Some of my colleagues found the interface not user-friendly. The support to provide solutions was slow and did hamper our time. Support needs to increase their response time. Review collected by and hosted on G2.com.

What problems is Botkit solving and how is that benefiting you?

Customer engagement round the clock. It is an essential process of our business to engage with the clients before and after training delivered to them and Botkit provided this solution. From the initial query about our training program to feedback & support after the training program; Botkit was useful. Review collected by and hosted on G2.com.