![Braden E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Braden E.") BE Braden E. Founder & CEO Small-Business (50 or fewer emp.) 9/12/2024 "A love hate relationship I love to hate" 5/5 What do you like best about Bonsai? Honestly, for the price I'm paying, the product is solid. I've had my gripes with their support team and some of the UI changes they've made over the past year, but overall, they're addressing a critical business function that's remained affordable even as my team has expanded. The ability to track my time and have the hours automatically populate into an invoice has been incredibly time-saving. Offering online payments while passing on fees to clients who choose that option has been a great feature as well. Overall, the templates and integrations have made the product very enjoyable to use, and it's become so essential that I actually take the time to reach out to customer support and provide feedback when things aren't working correctly. Review collected by and hosted on G2.com. What do you dislike about Bonsai? Customer support can be difficult to work with, whether it’s their staff not knowing how some features work, providing incorrect responses, or giving canned answers for the wrong issue. I feel like they've improved over the past year, but it’s still a challenge. The chat experience still feels like you're just a ticket in their queue, not like you’re having a real conversation with a human. Review collected by and hosted on G2.com. What problems is Bonsai solving and how is that benefiting you? Bonsai provides a single platform for managing proposals, contracts, and time tracking, all the way through to invoicing. It’s helped my team and me build a structured process for customer engagements and has streamlined everything related to time tracking and billing clients, making the entire workflow more efficient. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic See what 100 reviewers think of Bonsai 4.3 out of 5 · Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/bonsai/reviews)