Their customer service is really good, they really solve the issues and take constructive feedback on board if they can't. Review collected by and hosted on G2.com.

I think there are some features which could be better, for example the mandatory "you've opted in to our privacy policy " message currently gets sent instantly when a customer messages us for the first time which sometimes causes customers to STOP without giving us a chance to get back to them. If we could delay that by an hour or so, it gives us a chance to respond to feedback whether its positive or negative. Review collected by and hosted on G2.com.