The 24/7 customer service chat has always been helpful. I have frequently contacted them outside of business hours and been able to quickly connect with someone. Review collected by and hosted on G2.com.

I use a VPS (Virtual Private Server) through Bluehost. Maybe it's because I have a VPS and not shared hosting, but I feel Bluehost is not proactive about communicating changes. For example, the recent PHP security issue in October 2026 they did not send out communication on. The only way to find out was to reach out to them. When new PHP or Cpanel updates become available, I feel they should notify us of this update availability via email, as I do not regularly log into my hosting account. Review collected by and hosted on G2.com.