G2

Drew H.

Development Officer

Museums and Institutions

Mid-Market (51-1000 emp.)

12/11/2023

""Jack of all trades, master of none" isn't always a bad thing"

4/5

What do you like best about Blackbaud Altru?

It is a truly all-encompassing, one-stop shop for institutional constituent relationship management, providing tools--and lots of them--relevant to just about every possible department area. There is not much you wouldn't be able to accomplish with Altru, although it may take a while to figure out how to do something that isn't an intuitive major feature. Review collected by and hosted on G2.com.

What do you dislike about Blackbaud Altru?

While Altru has just about everything a ticketed institution could ever need, it isn't necessarily the best product on the market for each need/department/functional area. Some areas could use improvement or much greater customizability. And one of the biggest complaints I have heard from within my institution is that Altru does not directly integrate with other Blackbaud products we use in other departments (i.e. Financial Edge). This makes it quite difficult for cross-departmental coordination and requires staff to be trained in an additional system they should theoretically not need to work with. Review collected by and hosted on G2.com.

What problems is Blackbaud Altru solving and how is that benefiting you?

Cultural institutions need a fairly robust CRM- Altru provides that and goes a step further with functional areas and tools you don't typically find readily-available in other CRMs, at least in my experience (examples that jump out to me are marketing, merchandise/inventory management, and event management). Altru provides a platform to accomplish just about any task an organization of this type might encounter. That said, it can sometimes require a lot of work, time, resources, planning, etc. to accomplish certain large-scale or niche tasks, occasionally to a point where it is no longer worth the allocation of staff time to use Altru for that task rather than using another tried-and-true route to accomplish. Review collected by and hosted on G2.com.