--- title: Blackbaud Altru Reviews meta_title: 'Blackbaud Altru Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 34 reviews by the users' company size, role or industry to find out how Blackbaud Altru works for a business like yours. aggregate_rating: rating_value: 3.6 review_count: 34 scale: '5' date_modified: '2026-07-07' parent_category: name: Museum url: https://www.g2.com/categories/museum --- # Blackbaud Altru Reviews **Vendor:** Blackbaud **Category:** [Museum Management Software](https://www.g2.com/categories/museum-management) **Average Rating:** 3.6/5.0 **Total Reviews:** 34 ## About Blackbaud Altru With Blackbaud Altru, you'll: -Increase ticket sales with integrated analytics that enable you to identify trends and behaviors -Deliver a delightful and personalized experience online and offline through group sales, event pre-sales, automated discounts and more -Convert ticket buyers into members and donors through a 360-degree view of constituent behavior with consolidated data collection and layered wealth and demographic information -Save time and effort on program management ## Blackbaud Altru Reviews ### 1. Solid Donor Database, But Not Very User-Friendly Without Training **Rating:** 3.5/5.0 stars **Reviewed by:** Christopher K. | Vice President of Development, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Blackbaud Altru?** It was a solid donor database that offered pretty solid capability. **What do you dislike about Blackbaud Altru?** It just was not the most user friendly database without extensive training. **What problems is Blackbaud Altru solving and how is that benefiting you?** Altru helps us to keep in touch with and store all the information on our donors to help fundraising operations. ### 2. Blackbaud Altru® Review **Rating:** 2.5/5.0 stars **Reviewed by:** Katie F. | Play Ambassador, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2024 **What do you like best about Blackbaud Altru?** As a membership and development professional, I’ve found Blackbaud Altru® to be an invaluable tool for managing our organization’s needs. Its robust features for constituent management, reporting, and event planning streamline our daily operations, allowing us to focus on what really matters—our mission. One of Altru’s strengths is its integrated approach to managing membership, fundraising, and guest services, providing a 360-degree view of our constituents. This comprehensive view helps us build stronger relationships with our members and donors by tracking interactions and preferences in one place. For organizations looking to enhance their operational efficiency and member engagement, Blackbaud Altru® is a solid choice that supports growth and impact. **What do you dislike about Blackbaud Altru?** The learning curve can be steep, especially for those new to CRM systems, but the support from Blackbaud’s community and resources makes the transition smoother. **What problems is Blackbaud Altru solving and how is that benefiting you?** Centralized Constituent Management: Before using Altru, we struggled with keeping track of interactions with members, donors, and visitors across different departments. Altru consolidates all this information into a single, comprehensive system. This centralized approach allows us to better understand our constituents, tailor our communications, and provide a more personalized experience. ### 3. Altru completes what needs to be done when needed. **Rating:** 3.5/5.0 stars **Reviewed by:** Evy E. | Visitor and Member Engagement Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Blackbaud Altru?** Altru's repetitive processes for completing tasks can be very helpful when you're starting out with it, this makes it easier to learn how to do things. The membership program management is very straightforward and doesn't take much to get the hang of. **What do you dislike about Blackbaud Altru?** Has some glitches and the support team isn't always the quickest at responding/fixing things but they will get done in the end. At our organization we've also noticed a lot of connectivity issues with Altru specifically, it definitely is touchy when it comes to browsers and internet connection. **What problems is Blackbaud Altru solving and how is that benefiting you?** Altru has really helped us get a handle on our marketing strategies and our impact statments! ### 4. "Jack of all trades, master of none" isn't always a bad thing **Rating:** 4.0/5.0 stars **Reviewed by:** Drew H. | Development Officer, Museums and Institutions, Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2023 **What do you like best about Blackbaud Altru?** It is a truly all-encompassing, one-stop shop for institutional constituent relationship management, providing tools--and lots of them--relevant to just about every possible department area. There is not much you wouldn't be able to accomplish with Altru, although it may take a while to figure out how to do something that isn't an intuitive major feature. **What do you dislike about Blackbaud Altru?** While Altru has just about everything a ticketed institution could ever need, it isn't necessarily the best product on the market for each need/department/functional area. Some areas could use improvement or much greater customizability. And one of the biggest complaints I have heard from within my institution is that Altru does not directly integrate with other Blackbaud products we use in other departments (i.e. Financial Edge). This makes it quite difficult for cross-departmental coordination and requires staff to be trained in an additional system they should theoretically not need to work with. **What problems is Blackbaud Altru solving and how is that benefiting you?** Cultural institutions need a fairly robust CRM- Altru provides that and goes a step further with functional areas and tools you don't typically find readily-available in other CRMs, at least in my experience (examples that jump out to me are marketing, merchandise/inventory management, and event management). Altru provides a platform to accomlish just about any task an organization of this type might encounter. That said, it can sometimes require a lot of work, time, resources, planning, etc. to accomlish certain large-scale or niche tasks, occasionally to a point where it is no longer worth the allocation of staff time to use Altru for that task rather than using another tried-and-true route to accomlish. ### 5. Great for ticketing and membership **Rating:** 3.5/5.0 stars **Reviewed by:** Erin J. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2024 **What do you like best about Blackbaud Altru?** Blackbaud has some of the best customer service in the industry and is extremely helpful when issues arise. They can help walk you through how to build reports and address issues with ticket builds. They have a great library of videos that you can watch to learn how to do just about anything in the software. **What do you dislike about Blackbaud Altru?** The retail side for merchandise sales leaves a lot to be desired if you have a large inventory like we did. The inventory side of things can get dicey and it took us days to complete our annual inventory since we couldn't scan anything. **What problems is Blackbaud Altru solving and how is that benefiting you?** Creating online ticket sales to our various events that we can streamline through our website. We not only sold tickets through Altru, but merchandise, camp registration, flights, and program registration. ### 6. It's a Love-Hate relationship **Rating:** 2.5/5.0 stars **Reviewed by:** Susan E. N. | Foundation President & Chief Development Officer , Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Blackbaud Altru?** Setting up and managing a membership program was very easy. It is a comprehensive program that made us ask questions and think about things we hadn't thought of before creating a membership. **What do you dislike about Blackbaud Altru?** It tries to be all things to all areas of a museum. Getting data out of Altru is not intuitive. **What problems is Blackbaud Altru solving and how is that benefiting you?** Managing constituent data ### 7. Altru could be more intuitive like other Blackbaud CRMs **Rating:** 3.0/5.0 stars **Reviewed by:** susan n. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2023 **What do you like best about Blackbaud Altru?** The format for reviewing a constituent record. Customer Support. **What do you dislike about Blackbaud Altru?** Searching for a constituent is ridiculous. Querying is not intuitive. **What problems is Blackbaud Altru solving and how is that benefiting you?** Tracking constituent activity pre-opening. ### 8. Overly complex **Rating:** 3.0/5.0 stars **Reviewed by:** Erin S. | Curator Of Collections, Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2021 **What do you like best about Blackbaud Altru?** This is the most difficult museum software I've ever used. It takes forever to update events and I can run several different reports to see admission numbers and each report brings up different admission number and none match! It makes me question the reliability of the data. **What do you dislike about Blackbaud Altru?** The calendar feature allows me to see what is scheduled for each day to to get a very rough estimate on how many reservations we have. Their online videos have been helpful in navigating different features. **What problems is Blackbaud Altru solving and how is that benefiting you?** Our museum uses Altru to keep track of store inventory, schedule events, and sell admission tickets. It has helped us have a digital platform for selling admission tickets during COVID. ### 9. Solves the basics, but frustrating for many other organizational and customer relationship tools **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Museums and Institutions | Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2021 **What do you like best about Blackbaud Altru?** I like the POS interface of Altru; it's not complicated, and it does the job well enough. **What do you dislike about Blackbaud Altru?** Altru's more advanced functions are menacing and quite chaotic. From what I understand, the back end is quite limiting and I know that it is incompatible with certain modern features of websites (not sure of the specifics). Altru's interface and information architecture could also seriously use some reorganizing; I don't think I've ever intuivitely found something I was looking for. The organizational calendar is the bane of my colleagues' existence, but I think that's because it lacks quick updates and communication between people who need information about the events. **What problems is Blackbaud Altru solving and how is that benefiting you?** On multiple occasions, we have had to come up with creative solutions to make a discount work in a specific way, especially during COVID. That's complicated when the tool isn't necessarily built to do what you're trying to make it do. ### 10. Lackluster Product and Company **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2020 **What do you like best about Blackbaud Altru?** I enjoyed that it's a CRM with a full constituent overview rather than Blackbaud's other solutions such as Raiser's Edge. **What do you dislike about Blackbaud Altru?** Lack of integration with other software. Functionality in all areas not fully fleshed out, more of a "quantity over quality' product. **Recommendations to others considering Blackbaud Altru:** Speak to other organizations that use Altru. It is not very comparable to Blackbaud's other products either, so if you are a fan of those it does not mean you will be a fan of this one. **What problems is Blackbaud Altru solving and how is that benefiting you?** Online ticketing solutions and membership setup (dues based only) are worthwhile features. ## Blackbaud Altru Discussions - [What is Blackbaud Altru used for?](https://www.g2.com/discussions/what-is-blackbaud-altru-used-for) - [What is Raiser's Edge software?](https://www.g2.com/discussions/what-is-raiser-s-edge-software) - [What is Blackbaud CRM?](https://www.g2.com/discussions/blackbaud-altru-what-is-blackbaud-crm) - [What is blackbaud used for?](https://www.g2.com/discussions/what-is-blackbaud-used-for) - [What is blackbaud altru?](https://www.g2.com/discussions/what-is-blackbaud-altru) - [View Blackbaud Altru pricing details and edition comparison](https://www.g2.com/products/blackbaud-altru/reviews/blackbaud-altru-review-4974970?section=pricing&secure%5Bexpires_at%5D=2026-07-21+06%3A33%3A33+-0500&secure%5Bsession_id%5D=3fe7df00-8d0d-495d-898c-e8a2c2190d96&secure%5Btoken%5D=8ac0e955ad51654b9af9cb72c7ab59c34a2a28d2eb4061c3c981ee088d4c3a8b&format=llm_user) ## Blackbaud Altru Features **Administration** - Analytics & Reporting - Volunteer Management - Collections Management - Recordkeeping **Fundraising** - Membership Management - Donations & Fundraising **Guest Services** - Ticketing & Admissions - Event Registration - Group or Tour Reservations - Gift Shop POS - Inventory Management ## Top Blackbaud Altru Alternatives - [Tessitura](https://www.g2.com/products/tessitura/reviews) - 3.8/5.0 (77 reviews) - [Neon CRM](https://www.g2.com/products/neon-one-llc-neon-crm/reviews) - 4.2/5.0 (428 reviews) - [Versai Museum Management Software](https://www.g2.com/products/versai-museum-management-software/reviews) - 3.9/5.0 (14 reviews)