G2

Fréderic C.

Consultant Development & Integration

Enterprise (> 1000 emp.)

6/21/2020

"Big help for a small team"

4.5/5

What do you like best about BizTalk360?

When first starting with BizTalk360, we were able to quickly ramp up and set up basic monitoring. This enables us to quickly detect issues with underlying infrastructure, as well as individual suspended or retrying instances in our BizTalk environment. Over time, finetuning and extending the monitoring and alarms proved easy and quick to do. Having only two team members, both for operational support and new feature development, we found the monitoring functionality to be lightweight in setup and maintenance, easy to avoid overly sensitive alerts, and most importantly actionable at the right time.

But perhaps even better than the product itself, is the support from the Kovai product team. With their periodic review meetings, and openness to feature requests, they are truly customer-focused, and actively moved the product forward. Review collected by and hosted on G2.com.

What do you dislike about BizTalk360?

In some use cases, we like to set up parallel monitoring for alerts to the BizTalk support team, as well as to other development and functional teams that rely on BizTalk's server. In these cases, alerting threshold currently need to be duplicated for these separate alarm configurations, resulting in double work. We feel such logic may better be configured once, and utilized in multiple alarms (i.e. notification targets). Review collected by and hosted on G2.com.

What problems is BizTalk360 solving and how is that benefiting you?

Before using BizTalk360, we relied on an outsourcing partner, that used input from Windows event logs. Not only did we find that they were not able to notify us in a timely fashion when issues arose (e.g. underlying infrastructure or certain message errors that caused logging), but we simply had no insight into the state of the message box without proactively reviewing the BizTalk console. Since implementing BizTalk360, we have better automated monitoring based on the message box' status, and receive timely notification (including details) as issues arise, whatever their cause.

But not only our operational monitoring has improved. As a small team, we also do development of new interfaces, and for this we need good support tools when bringing these new interfaces to our test and production environments. This is where BizTalk360 is truly invaluable, since we can use the REST API from our CI/CD tool, to seemlessly and safely updates our BizTalk applications. We can't imagine going back to our old manual process, and BizTalk360 is an essential part of this! Review collected by and hosted on G2.com.