G2

Lauren T.

Chief Community Officer

Mid-Market (51-1000 emp.)

6/7/2024

"Birdeye has helped improve our online reputation for years"

4.5/5

What do you like best about Birdeye?

I love the review generation tools. We run apartment communities and wanted to increase the amount of Google reviews and bring up our scores. We needed a system that would be easy to use. Reema has been wonderful to work with as well. She provides great support for questions or problems I had while learning how to use Birdeye. This is now our 3rd year working with Birdeye. We are partnering wqith Sahil who is knowledgeable and friendly. He helps me with coordinating review request campaigns at my different rental properties. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

I don't like having to resize photos for posts that I am sharing to Insta and FB. I wish it was automatic.

The calls can get sales-y. We do not want more products than we have had. Review collected by and hosted on G2.com.

What problems is Birdeye solving and how is that benefiting you?

I like that all my social media posts can be done in one dashboard. I also really like that I can add a widget for live chat, and a widget for our good reviews to automatically integrate onto my websites.

I am most impressed with how easy it is to send review requests to our residents. The templates are easy to use and straightforward. I LOVE that if someone is having a bad experience they can give us private feedback so we can rectify the solution.

New: I love the widget that gets our 4 and 5-star reviews on our website. It makes a difference when people see those! Review collected by and hosted on G2.com.

Response from Ciera Saldona of Birdeye

edit

Thank you for sharing your positive experience with Birdeye. We're glad to hear that the review generation tools have helped increase the amount of Google reviews for your apartment communities. We're sorry to hear about the inconvenience with resizing photos for posts, and we will take your feedback into account for future enhancements.