I am a huge fan of BirdEye's services. Is it perfect? No, but what platform is? The number of positive reviews we've received since signing up for BirdEye is spectacular. The seamless process for our customers to let us know about their experience is such a joy. Their customer service team is always available, and you have your own designated team which makes sure your experience is as wonderful as it can be. Review collected by and hosted on G2.com.

I really don't have many complaints about BirdEye, but if I had to name some, I think my biggest ones would be the lack of ability to assign tickets to users in the mobile app. As a social media manager, I often monitor social activity while on the go. Not being able to assign tickets without logging into the browser (which will attempt to force you into the app) is very frustrating.

I also wish I had the ability to utilize their social posting features more. Unfortunately, they do not yet have all the social platforms available, but I am hoping one day to possibly even give up Hootsuite, and use BirdEye for scheduling and reviewing. Review collected by and hosted on G2.com.