--- title: Birdeye Reviews meta_title: 'Birdeye Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 4162 reviews by the users' company size, role or industry to find out how Birdeye works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 4162 scale: '5' date_modified: '2026-07-19' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Birdeye Reviews **Vendor:** Birdeye **Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 4,162 ## About Birdeye Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. AI Coworkers → Do the Jobs Jay (marketing), Robin (operations), and Myna (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. You're not buying features. You're adding AI staff to every location. So the work gets done at every location — without stretching your team thinner. Agents → Do the Work Each coworker employs multiple agents that work together to complete a job. The way those agents work is what makes us different. Most software tells you what's happening; our agents decide what to do — and do it, with your approval. They consolidate every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reason with your brand voice and industry context; and act — together — to drive the outcome. So one review, one campaign, one missed call becomes a finished outcome, not a task sitting in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale. ## Birdeye Pros & Cons **What users like:** - Users find Birdeye incredibly **easy to use** , appreciating the intuitive setup and seamless navigation for managing reviews. (1019 reviews) - Users value the **ease of use** of Birdeye, finding navigation and review management straightforward and efficient. (1009 reviews) - Users value the **user-friendly review management** features of Birdeye, enhancing communication and reputation effortlessly. (851 reviews) - Users commend the **excellent customer support** from Birdeye, ensuring smooth integration and great success in implementation. (720 reviews) - Users appreciate the **ease of use and convenience** of Birdeye, especially for managing reviews and patient communication. (589 reviews) - Reviews (540 reviews) - Centralized Reviews (497 reviews) - Review Increase (475 reviews) - Efficiency (398 reviews) - Customer Service (385 reviews) **What users dislike:** - Users note the **missing features** in Birdeye, wishing for integration with TikTok and other enhancements. (232 reviews) - Users note that Birdeye's **slow UI and AI improvements needed** impact efficiency and customer service experience. (158 reviews) - Users find it **confusing to manage reviews** effectively due to integration and dashboard usability issues. (158 reviews) - Users note a **learning curve** with Birdeye's interface that may challenge those less familiar with technology. (139 reviews) - Users find the **limited features** of Birdeye lack comprehensive tools and integrations needed for a better experience. (138 reviews) - Users face **integration issues** with Birdeye, leading to implementation challenges and inadequate customer support capabilities. (122 reviews) - Limitations (118 reviews) - Users find **reporting issues** arise when real-time updates are lacking, leading to potential duplication of efforts. (117 reviews) - Poor Customer Support (114 reviews) - Users find Birdeye to be **expensive** without significant downsides, but the AI chatbot's complexity handling could improve. (102 reviews) ## Birdeye Reviews ### 1. Effortless Reviews Boost with Incredible Support **Rating:** 5.0/5.0 stars **Reviewed by:** sam s. **Reviewed Date:** January 30, 2026 **What do you like best about Birdeye?** I use Birdeye for social media and content creation. It helps us get reviews for our business, and every client that comes in gets a text and an email to gather reviews. This has increased the number of positive reviews and our net rating on sites like Google, making our overall online presence more positive. The support team is great, and the onboarding process is amazing, taking months so that we can learn to use the software to its best abilities. The initial setup was incredibly easy, and their onboarding process was in-depth, helping us understand the program thoroughly. I recommend it to everyone. **What do you dislike about Birdeye?** Nothing, its impeccable **What problems is Birdeye solving and how is that benefiting you?** Birdeye increased our Google rating from 4.4 to 4.8 and helped gather over 400 reviews in the last year, making our online presence more positive. **Official Response from Ciera Saldona:** > We're thrilled to hear that Birdeye has been such a valuable tool for your business, helping to boost your online presence and gather positive reviews. Our support team is dedicated to providing incredible service, and we're delighted to hear that you had a great onboarding experience. Thank you for recommending Birdeye! ### 2. Helpful AI for Drafting Responses with Easy Tone Editing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2026 **What do you like best about Birdeye?** The AI is useful in helping create responses. I particularly like being able to review and edit the tone. **What do you dislike about Birdeye?** It would be nice to be able to track how many people are viewing feedback and reviews. **What problems is Birdeye solving and how is that benefiting you?** Helps me stay in the loop with negative feedback, giving me context on areas of improvement for my team and operating procedures. ### 3. Excellent Customer Service, Effortless Listings Management **Rating:** 5.0/5.0 stars **Reviewed by:** Jack S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Birdeye?** I really like Birdeye's excellent customer service. They are always checking in with us and seeing what they can do to help, which I definitely value. Birdeye also offers a great customer experience, making it a much better option than our previous vendor for listings management. The price is great too, and it gets the job done the right way, which makes me very happy with the whole process. Plus, our account manager, John, made the initial setup very easy. **What do you dislike about Birdeye?** Maybe the login process, it makes us always, like, switch accounts, which sometimes confuses my team members. **What problems is Birdeye solving and how is that benefiting you?** Birdeye solves our listings management problems and allows us to automate it. ### 4. Outstanding Results for Our Online Reputation **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle I. | Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 01, 2025 **What do you like best about Birdeye?** We have noticed improvements in our online reputation without having to invest much time or effort. **What do you dislike about Birdeye?** Nothing at this time, our experience has been completely positive. **What problems is Birdeye solving and how is that benefiting you?** Birdeye has helped us save both time and money by automatically prompting surveys in ways that were previously not possible for us, mainly because of the time required. Due to the Birdeye surveys, our online reputation has improved. **Official Response from Ciera Saldona:** > We're thrilled to hear that you've had an exceptional experience with our partner support team. Thank you for your kind words! ### 5. Phenomenal Support, Easy-to-Use Tools, and Powerful AI Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Emilie F. | Marketing Program Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Birdeye?** Birdeye's support team is phenomenal and quick to solve issues! Their tools are incredible easy to use, and their integration with AI was one of the biggest reasons we chose them. **What do you dislike about Birdeye?** It has been a great tool - no complaints! **What problems is Birdeye solving and how is that benefiting you?** Birdeye is helping us gradually improve our many Google Business Profile location rank with AI-integrated suggestions so that we can take consistent action. **Official Response from Ciera Saldona:** > We're thrilled to hear that you are enjoying our phenomenal support, easy-to-use tools, and powerful AI integration! Thank you for choosing Birdeye and for sharing your positive experience with us. ### 6. Beautiful, User-Friendly Design—But Calendar View Preferences Don’t Stick **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2026 **What do you like best about Birdeye?** I like how everything looks, it is aesthetically pleasing which helps make it more user friendly for me. **What do you dislike about Birdeye?** I don't like on the social side whenever I click to see the calander i see everyone's content bc i am an admin. I set the preference to be only the content I schedule and it fixes the view but i wish it would save that preference so i do not have to do that everytime that I log in. **What problems is Birdeye solving and how is that benefiting you?** Helps me schedule a lot of content out at once which helps me save time and have more time for my other projects ### 7. Outstanding Results: So Many New Reviews with Birdeye **Rating:** 5.0/5.0 stars **Reviewed by:** Babsy K. | Clinical Lead, Enterprise (> 1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Birdeye?** Results!!!! We have received so many new reviews since enlisting Birdeye! The patient response has been outstanding! **What do you dislike about Birdeye?** So far all results have been positive, we are impressed. **What problems is Birdeye solving and how is that benefiting you?** Previously we relied on imployess to ask for reviews, which can be awkward. This removed that sale-pitch feel and makes the process seem more like the patient's own idea. ### 8. Birdeye Elevated Our SEO and Simplified Multi-Location Listings **Rating:** 5.0/5.0 stars **Reviewed by:** Josh L. | Owner, Supervising Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2025 **What do you like best about Birdeye?** As a company with 10+ locations, it was becoming nearly impossible to keep all of our listings accurate, updated, and consistent across all the sites we needed to be. We also didn't realize that there were many sites that we weren't listed on, which was affecting our SEO and find-ability. Birdeye has helped us climb the Google rankings! I appreciated the Onboarding team, who took time and even gave us extra support with some of the features. **What do you dislike about Birdeye?** We hope that Birdeye continues to help us get reviews with ease. We have had no complaints so far (2 months in)! **What problems is Birdeye solving and how is that benefiting you?** Birdeye is helping simplify our SEO strategy by listing us on many other platforms and ensuring that all of our locations have consistent listing information with Google and other sites. ### 9. Thorough and attentive! **Rating:** 5.0/5.0 stars **Reviewed by:** Damien B. | Head of Marketing, Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2025 **What do you like best about Birdeye?** The agentic Ai features are very relevant to our business, reducing friction across teams and in the platfrom **What do you dislike about Birdeye?** Search function within the help website could be sharper. **What problems is Birdeye solving and how is that benefiting you?** Aggregation of all Google Review scores and other review platform scores. Aggregation of all social media statistics. Being able to look at our whole brand footprint in a more complete picture than we could do before. ### 10. Having Birdeye helps having all business reviews together, so much easier when needing to respond!! **Rating:** 4.5/5.0 stars **Reviewed by:** Leesa K. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Birdeye?** Having all reviews consolidated in one place and being able to respond to them easily from a single platform is fantastic. The comprehensive set of features makes it simple to reply and keep track of all responses. The customer support team is also very friendly and extremely responsive! **What do you dislike about Birdeye?** How could anyone possibly have dislikes about Birdeye?! **What problems is Birdeye solving and how is that benefiting you?** I haven’t run into any issues so far, and I really appreciate the AI response feature. It’s especially useful when I’m having trouble finding the right words to reply. ### 11. Love this app **Rating:** 5.0/5.0 stars **Reviewed by:** Nichole U. | Paralegal, Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2025 **What do you like best about Birdeye?** I love how convenient and easy Birdeye is to use. It is so easy for beginners. Customer service is always very dependable and made implementing it in our firm super easy. We use this site daily and it is super helpful! The features it has is wonderful - from texting, to video calling, to AI use. It definitely integrates well with our firm. **What do you dislike about Birdeye?** The only thing I can think of is when a client sends a video to us, it does not automatically open, instead we have to right click and copy link then paste it in a browser to view. **What problems is Birdeye solving and how is that benefiting you?** Super fast contact with our clients instead of relying on email. Clients can contact us instantly since most people today text, even the older generation **Official Response from Ciera Saldona:** > Thank you for sharing how Birdeye has helped your firm with super fast contact with clients. We're committed to providing efficient communication tools to benefit our users. ### 12. Easy, All-in-One Platform with Great Staff **Rating:** 4.5/5.0 stars **Reviewed by:** rubie d. | social media manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Birdeye?** I really like how easy it is to use and that everything is in one platform. The staff are great, too. **What do you dislike about Birdeye?** The AI recommended images for social posting. **What problems is Birdeye solving and how is that benefiting you?** They’re helping us resolve our SEO and review issues, while also making sure we stay active across all platforms to keep improving. ### 13. Birdeye Transformed Our Reputation Management Efforts **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley P. | Corporate Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Birdeye?** Our company has partnered with Birdeye for over a year, and the transparency in feedback and reviews has been incredibly valuable to us. This partnership has enabled us to closely monitor client satisfaction, assess our overall reputation within the community, and gain an additional channel for employee feedback. I especially appreciate how engaged their customer success managers are—they consistently seek out opportunities for improvement to help us make the most of the system. Birdeye has truly transformed our approach to reputation management and has made it much easier to gather feedback from our clients. **What do you dislike about Birdeye?** Nothing negative to report back on at this time. **What problems is Birdeye solving and how is that benefiting you?** The system offers regular monitoring and delivers prompt notifications, along with AI-generated feedback that helps make responding easier. ### 14. All-in-One Platform for Tracking Social Media and Reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Trinity P. | Leasing/Community Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Birdeye?** I like how easy it is to track everything under one site—social media, reviews, and more—all in one place. **What do you dislike about Birdeye?** I wish it had more accurate optimal times to post on social media **What problems is Birdeye solving and how is that benefiting you?** It solves the challenge of having to constantly think of social media posts and responding to reviews. ### 15. Birdeye Makes Customer Texting and Details Management Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Marie S. | Reputation Management, Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2026 **What do you like best about Birdeye?** I love the fact that i can communicate with my customers via text. A;;l the details i need are in one system. Brideye is the way for all companies. **What do you dislike about Birdeye?** Sometimes it glitches but the support team is fast. **What problems is Birdeye solving and how is that benefiting you?** They give me easy access to help all my customers and download documents and send texts and assign tickets to agent. All my work is done on Birdeye. ### 16. Really useful tool for getting more reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Dylan S. | Assistant Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 17, 2025 **What do you like best about Birdeye?** Birdeye's on-boarding is super helpful in explaining all of the functions of their software. By the end I had a real understanding of what I could achieve with it. The UI is very intuitive and easy to navigate. **What do you dislike about Birdeye?** We find it difficult to generate enough contacts to full utilise Birdeye to its potential. **What problems is Birdeye solving and how is that benefiting you?** We have struggled to get a good amount of reviews across our google business profiles for a long time. Birdeye is helping us get the reviews we need to compete locally on platforms like google maps. ### 17. Effortless Review Management for Dental Offices **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2026 **What do you like best about Birdeye?** I like that Birdeye helps us ask each patient for a review through text messages, which improves our Google presence. The text messaging feature relieves our front staff by automatically sending out review requests to each patient without them having to think about it. I also found the initial setup of Birdeye to be super easy. **What do you dislike about Birdeye?** The search AI requests could be better. I wish the suggestions could be done by Birdeye. **What problems is Birdeye solving and how is that benefiting you?** I use Birdeye for dental office reviews and search AI. It helps ask each patient for a review, improving our Google presence and relieving front staff from managing review requests. **Official Response from Ciera Saldona:** > Thank you for sharing your positive experience with Birdeye's text messaging feature and easy setup process. We understand your feedback about the search AI requests and will work on enhancing the suggestions provided by Birdeye. ### 18. Centralized Management, Unmatched Support **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas P. | Enterprise (> 1000 emp.) **Reviewed Date:** March 27, 2026 **What do you like best about Birdeye?** I really like Birdeye's great customer support and great tech support. Their willingness to work on custom solutions for us is a big plus. Everything seems to work great so far—we have zero complaints. The initial setup, even with a very complex integration, was completed quicker than I expected, which was impressive. Also, Birdeye was able to replace multiple products we were using before, streamlining our process. **What do you dislike about Birdeye?** Nothing.. everything has been amazing. **What problems is Birdeye solving and how is that benefiting you?** Birdeye centralizes our management of tens of thousands of listings, replacing multiple products. This streamlines our processes, offering great customer and tech support with custom solutions, making operations efficient. ### 19. Powerful Review Requests with Near-Instant Visibility **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2026 **What do you like best about Birdeye?** Birdeye is a powerful tool of which you can select customers and request customers that you would like to leave a review for your company. The reviews are typically visible within minutes. **What do you dislike about Birdeye?** I have nothing negative to report. Birdeye is a great business tool. **What problems is Birdeye solving and how is that benefiting you?** It’s adding value for our company via having our customers share their positive feedback. ### 20. All-in-One Reputation Management That Boosts Local SEO and Reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Gary M. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2026 **What do you like best about Birdeye?** Birdeye brings reputation management, customer communication, and marketing into one central place, which directly supports Whywait’s “trusted, reliable, local” positioning on the Gold Coast. Automated review requests sent after jobs help steadily increase Google and Facebook reviews without adding extra admin, strengthening local SEO and building “social proof” for a service business like plumbing. It has been a straightforward implementation, with support from Birdeye as needed. **What do you dislike about Birdeye?** The automation responses at times dont feel real and can be off putting to potential clients **What problems is Birdeye solving and how is that benefiting you?** The reputation management automation is a major plus for us, since it saves us from having to dedicate staff time to it. ### 21. Birdeye gives us a competitive advantage in the world of online reputation. **Rating:** 5.0/5.0 stars **Reviewed by:** Richard A. | Marketing, Enterprise (> 1000 emp.) **Reviewed Date:** April 13, 2025 **What do you like best about Birdeye?** Birdeye is extremely organized and user-friendly as well as innovative for adding new capabilities like AI into their products. Their product is a huge help to us! **What do you dislike about Birdeye?** There is little flexibility in their contracts ... no 1 year options. **What problems is Birdeye solving and how is that benefiting you?** Birdeye is bridging the gap between what consumers are saying (good and bad) and what we have an awareness of. ### 22. Effortlessly Manage Reviews with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User **Reviewed Date:** January 30, 2026 **What do you like best about Birdeye?** I find Birdeye fairly easy to use, which is great for someone like me who isn't very tech-savvy. Their support is quick and helpful, and they guide me well when I have problems. I love that all my reviews are accessible on my dashboard. I learned how to navigate my responses for reviews and update keywords for Google searches, which has been really useful. The initial setup of Birdeye was very easy. **What do you dislike about Birdeye?** I was wondering why Yelp isn't a part of the reviews and if maybe in the future it will be. **What problems is Birdeye solving and how is that benefiting you?** I use Birdeye to manage multiple website reviews, making them easily accessible on my dashboard. It's easy to use, and their support team guides me through tech challenges, like navigating responses and updating Google search keywords. **Official Response from Ciera Saldona:** > We're thrilled to hear that you find Birdeye easy to use and that our support team has been helpful for you. We appreciate your feedback and are constantly working to improve our platform. As for Yelp, we are always looking to expand our review sources, and we'll definitely consider your suggestion for future updates. ### 23. Scalable Solution with Comprehensive Performance Insights **Rating:** 4.5/5.0 stars **Reviewed by:** Mitch L. | Email Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Birdeye?** I truly appreciate the scalability offered by this tool. It provides a comprehensive overview of program performance across all our locations, while also remaining practical and useful for the leaders of our subgroups. **What do you dislike about Birdeye?** In our organization, locations have the flexibility to opt in or out of promotions whenever they choose, which can make managing the opt-in and opt-out process somewhat challenging in Birdeye. Additionally, I would appreciate the integration of Yelp, as it would provide a broader perspective on customer feedback. **What problems is Birdeye solving and how is that benefiting you?** Managing feedback across more than 350 locations as an enterprise presents a significant challenge, especially when it comes to gaining insight into both systemwide and location-specific responses from clients. Birdeye significantly eases that challenge. **Official Response from Ciera Saldona:** > We're pleased to hear that Birdeye is providing a comprehensive overview of program performance across your locations. We understand the challenges with managing opt-ins and opt-outs and are continuously working to improve our platform's flexibility. ### 24. Automated Campaigns That Effortlessly Drive More Positive Google Reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** March 27, 2026 **What do you like best about Birdeye?** What I like most about Birdeye is that you can set up automated, triggered campaigns that send out on their own, which helps encourage more positive reviews on Google. **What do you dislike about Birdeye?** What I find least helpful about Birdeye is that onboarding the properties at the beginning can be a lengthy process, but overall it’s beneficial once it’s done. **What problems is Birdeye solving and how is that benefiting you?** It helps us increase the number of positive reviews we receive, which benefits our company overall. When people see strong reviews for nearby properties in the area where they’re considering investing, they’re more likely to feel confident and want to invest in our properties. ### 25. Birdeye’s Automated Texts Make Getting More Reviews Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Christian P. | Assistant Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Birdeye?** I love the automated texts that Birdeye sends to our guests for us! It helps us get more reviews! **What do you dislike about Birdeye?** I wish that our leads that come across were required to provide more contact information such as phone number instead of just email **What problems is Birdeye solving and how is that benefiting you?** Birdeye is helping us to gain more contact leads, and reviews through social media **Official Response from Ciera Saldona:** > We're glad to hear that you love our automated texts feature! It's great to know that it's helping you get more reviews. ### 26. Great Managed Services Support, but the Platform Can Feel a Bit Slow **Rating:** 3.5/5.0 stars **Reviewed by:** Ericka A. | SEO Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** January 26, 2026 **What do you like best about Birdeye?** What I like best about Birdeye is their Managed Services support. The team is highly responsive and knowledgeable. **What do you dislike about Birdeye?** What I dislike about Birdeye is that the platform can be a bit slow at times. Page load times and lag when navigating between locations or modules can impact efficiency. **What problems is Birdeye solving and how is that benefiting you?** Birdeye solves the challenge of managing online presence and reputation at scale by centralizing listings management, reviews, and customer engagement into one platform. For our team, this reduces manual work, improves consistency across locations, and allows issues to be identified and resolved more quickly. ### 27. Easy Event Promotion with Posts **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2026 **What do you like best about Birdeye?** making posts to promote resident events. **What do you dislike about Birdeye?** I don't like having to get my posts approved, occasionally we have to reset because it will make posts on our mage about our other properties. **What problems is Birdeye solving and how is that benefiting you?** they are making it easier to create posts in the aspect of its all on one page ### 28. Effortless Review Management for Multiple Locations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2025 **What do you like best about Birdeye?** I like Birdeye for its ease of use. I also appreciate that it helps in collecting reviews that are 1 star with a direct feedback form, which makes less negative reviews public. It integrates well with review softwares like Google and Meta. Additionally, they have a good setup team that made the initial configuration smooth. **What do you dislike about Birdeye?** doesn't integrate with yelp **What problems is Birdeye solving and how is that benefiting you?** I use Birdeye for managing 100+ locations, and it makes collecting reviews easy, especially with its direct feedback form, reducing negative reviews going public. ### 29. All-in-One Platform for Boosting Customer Reviews and Online Presence **Rating:** 4.5/5.0 stars **Reviewed by:** laura C. | legal assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2025 **What do you like best about Birdeye?** This platform helps businesses collect and manage customer reviews, surveys, and feedback so they can strengthen their online presence and build better customer relationships. It includes tools for review generation, AI-powered sentiment analysis, business listing management, and social media and webchat, all aimed at helping businesses attract more customers and drive revenue. **What do you dislike about Birdeye?** Everything is good about this platform, nothing to dislike about Birdeye **What problems is Birdeye solving and how is that benefiting you?** It helps businesses manage their online listings across various platforms, which can improve local search rankings. ### 30. Efficient Review Management with Helpful Notifications **Rating:** 5.0/5.0 stars **Reviewed by:** Kama S. | Property Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2025 **What do you like best about Birdeye?** I find the email notifications from Birdeye really helpful, as I rely heavily on my email for my to-do list. Getting notifications that a review needs my attention keeps me up to date with them. It's really convenient. **What do you dislike about Birdeye?** When using AI to draft responses, I would like more options for changing them, like adjusting it to include or exclude specific content. **What problems is Birdeye solving and how is that benefiting you?** I use Birdeye to help draft responses and address reviews on Google. Receiving email notifications about reviews needing attention has been really helpful for keeping up with them. ### 31. Birdeye Boosted Our Social Media Presence with More Views and Reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Dan M. | Accounts Payable Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Birdeye?** As a legal entity, Birdeye has helped increase our social media presence by driving more views, reviews, and visits. **What do you dislike about Birdeye?** So far, I haven’t come across anything about Birdeye that I would mention as a dislike. **What problems is Birdeye solving and how is that benefiting you?** Birdeye helps us solve the challenge of staying on top of the competition, especially as we use AI and intelligence across the social media and platform sides of our business. When we use Birdeye to its full advantage, it helps us stay market-relevant and continue to thrive. ### 32. Real-Time Customer Satisfaction Insights with Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Hannah O. | Project Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** June 09, 2026 **What do you like best about Birdeye?** I like that Birdeye provides stats on how many positive and negative reviews our company gets. It's a user-friendly interface. I appreciate getting real-time data on our customer satisfaction, which is really helpful. **What do you dislike about Birdeye?** Nothing **What problems is Birdeye solving and how is that benefiting you?** I use Birdeye to track customer satisfaction and get real-time data on it, helping identify unhappy clients. I like how it provides stats on positive and negative reviews. **Official Response from Ciera Saldona:** > We're glad to hear that you find Birdeye's user-friendly interface and real-time customer satisfaction insights helpful! Thank you for sharing your positive experience. ### 33. Great Platform with Huge Potential **Rating:** 5.0/5.0 stars **Reviewed by:** Alison H. | Marketing Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2025 **What do you like best about Birdeye?** Birdeye is intuitive, powerful, and makes managing our customer reviews feel effortless. The dashboard is clean, and the automation tools for review requests and responses save our team so much time. **What do you dislike about Birdeye?** Satisfied with all the platform has to offer. **What problems is Birdeye solving and how is that benefiting you?** Utilizing the AI summaries to analyse direct feedback, so we can try to see why customers do not leave stars. ### 34. Efficient and User Friendly Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2024 **What do you like best about Birdeye?** Birdeye allows our practice to communicate with patients efficiently and effectively in a timely manner. The text messaging feature enables both our team and our patients to respond when it’s most convenient, improving overall communication. The built-in review system also streamlines patient feedback and increases the likelihood of receiving Google reviews, which helps us continually improve our services. The ability to create text templates is especially useful for sending mass messages and maintaining consistent communication. The platform is easy to navigate, and training new hires on Birdeye is simple due to its intuitive design. We use Birdeye daily in our practice, and it’s hard to imagine managing patient communication without it. **What do you dislike about Birdeye?** Occasionally the last name of the customer repeats. It doesn't affect our practice's use of the platform, but it is tedious to change. **What problems is Birdeye solving and how is that benefiting you?** Birdeye provides an efficient, streamlined way for our practice to communicate with patients through a secure texting platform. This significantly reduces the need for phone calls throughout the day, allowing our team to respond quickly and conveniently while giving patients the flexibility to reply on their own schedule. This has improved both workflow efficiency and the overall patient experience. In addition, Birdeye’s integrated review system makes it easy to request, track, and manage patient feedback. The automated prompts encourage patients to leave reviews—particularly on Google—helping us gather valuable insights and continuously enhance our services. **Official Response from Ciera Saldona:** > We're delighted to hear that Birdeye has helped your practice communicate efficiently with patients and streamline feedback. We appreciate your feedback about the last name repetition and flagged messages, and we will work to address these issues to ensure a seamless experience for your team. ### 35. Why Birdeye Works for Us **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2025 **What do you like best about Birdeye?** I really like the social media calendar and how easily we can post across multiple platforms at once. Having all our inboxes in one place is especially helpful, as it allows us to stay on top of messages quickly and efficiently. We also make good use of the review and response features, and the reporting tools are invaluable for meetings and for comparing performance across previous periods. **What do you dislike about Birdeye?** I dislike the notifications for social approval; however, I understand that it is necessary. I also think the AI prompt to improve captions on social is not that great. **What problems is Birdeye solving and how is that benefiting you?** Bringing all messages into one inbox, so we never miss enquiries from families or potential residents on social media. Making social media management more efficient, allowing us to schedule and post content across multiple platforms at once. Improving our oversight of reviews, helping us track, respond to, and learn from feedback in a consistent and timely way. Providing valuable reporting and analytics, which support decision-making, highlight trends, and help us monitor performance over time. **Official Response from Ciera Saldona:** > We're thrilled to hear that you are enjoying the social media calendar and the ability to manage multiple platforms from one place. We understand your concerns about the notifications and AI prompts, and we appreciate your feedback as we continue to improve our platform. ### 36. We love Birdeye for multiple reasons **Rating:** 5.0/5.0 stars **Reviewed by:** Ellise C. | Manager r, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about Birdeye?** I like that the reviews can be uploaded to a seperate review site, besides just google. We have sales events every other month that people have very polarizing feelings about. So, instead of sending them a review request that would go to google, we have one that goes to the bird eye review site. That way, they can vent that they didn't win one of the big prizes, without it getting posted publicly. We love it. We also love that the positive google reviews go to Facebook as posts, it is a great an positive way to consistently post. **What do you dislike about Birdeye?** I honestly like the platform as a whole. I wish there were less calls. I recieve a lot of calls from the birdseye team. I promise, if I need something, I will call you. **What problems is Birdeye solving and how is that benefiting you?** It is helping us negate negative reviews and also boosting our presence on social meida. ### 37. Birdeye is helping capture more leads **Rating:** 5.0/5.0 stars **Reviewed by:** Ian L. | Managing Broker/Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2026 **What do you like best about Birdeye?** The onboarding process was excellent. I was up and running in a week. **What do you dislike about Birdeye?** Learning how to use the dashboard. Everytime I go back its like Groundhog Day. **What problems is Birdeye solving and how is that benefiting you?** Reviews are coming in, and it’s helping our Google score. We’re also using a Chatboy on the website. ### 38. Solid Experience with Some Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2025 **What do you like best about Birdeye?** Birdeye has been a helpful tool for managing reviews and improving our online visibility. The platform is straightforward to use, and the features support more efficient customer communication. Overall, it has been a reliable solution for reputation management. Customer support is responsive and eager to help. **What do you dislike about Birdeye?** Birdeye is unable to fully integrate with our internal software so we have to send review requests and surveys out manually which increases our workload internally and slows down the process of getting reviews. Also, they continually try to increase the price of our contract each year and add additional fees. **What problems is Birdeye solving and how is that benefiting you?** Birdeye helps centralize customer feedback and simplifies the process of collecting and managing reviews across multiple platforms and business locations. It also streamlines communication by bringing messages into one place, which reduces response time and helps us stay more organized. Overall, it improves visibility online and makes it easier to monitor customer sentiment in a consistent, efficient way. **Official Response from Ciera Saldona:** > We're glad to hear that Birdeye has been a helpful tool for managing reviews and improving your online visibility. Our goal is to provide straightforward and efficient features to support better customer communication. ### 39. Birdeye Makes Review Management Fast and Effortless **Rating:** 4.5/5.0 stars **Reviewed by:** Maggie H. | Hospital Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2026 **What do you like best about Birdeye?** What I like most about Birdeye is that it consolidates all of our reviews into one place. Being able to monitor and respond across platforms from a single dashboard is incredibly efficient and saves a lot of time. It makes staying on top of client feedback much easier and more consistent. **What do you dislike about Birdeye?** One small challenge is that notifications for new reviews aren’t always consistent. I do receive email alerts, but not every time, so there can occasionally be a delay in seeing a new review. **What problems is Birdeye solving and how is that benefiting you?** Birdeye helps solve the challenge of managing reviews across multiple platforms by bringing everything into one place. This makes it easier to monitor feedback, respond promptly, and stay engaged with our clients, which supports a strong online reputation and saves time for our team. ### 40. Over-promising and under-delivering caused significant frustration and stress **Rating:** 0.0/5.0 stars **Reviewed by:** ADhesive C. | Head of Digital, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Birdeye?** Concept is good, but otherwise nothing really. UI was OK. **What do you dislike about Birdeye?** Platform doesn't work as intended. Didn't provide the solutions that we were sold and a different bug or error seemed to pop up every day. Ease of implementation, service delivery, ease of use and support were poor. Following our request to cancel our contract based on the inability to deliver the service promised we have received no response from BirdEye. Sales promised a number of features would be easily introduced to the platform after they were brought up as critical to our operation during pre-contract discussions. These features then took months to implement and in at least one case the sales agent had forgotten to instruct the work to be done at all. Things we were told would be be easy to do ended up causing major issues across the platform, disrupting onboarding and platform implementation. Onboarding was a painful process as we watched their onboarding agent struggle through training and demonstrations with a clearly flawed platform. Once implementation was 'complete' we found that the platform encountered so many errors that we were sending support tickets on a daily basis and could not adequately use the platform as a social media management provider. These support tickets often took days if not weeks to be resolved, and in many cases immediately pushed back to us to provide further detail, screenshots and/or video evidence of before it would be reviewed. After onboarding we were assigned an Account Manager who we hoped would be our point of contact to help solve these issues, unfortunately we didn't see any improvement in service delivery and continued to be frustrated by the lack of urgency shown by BirdEye representatives to find solutions. Ultimately we stopped using the platform after four months and returned to our previous provider. **What problems is Birdeye solving and how is that benefiting you?** It caused more problems than it solved. **Official Response from Ciera Saldona:** > Thank you for sharing this. I’m sorry your experience with implementation, product reliability, and support didn’t meet expectations. That isn’t the standard we aim for. Here’s what we’ll do next: Review your account and open requests to confirm status and next steps. Assign a senior manager as your single point of contact to drive resolution. If you’re open to it, please email me at ciera.saldona@birdeye.com so I can work with you directly and resolve this promptly. Thank you for giving us the chance to make this right. ### 41. Clean, Effective Messaging—But Support Wait Times Need Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Hannah B. | Patient Relations, Enterprise (> 1000 emp.) **Reviewed Date:** January 24, 2026 **What do you like best about Birdeye?** Birdeye has been a very effective messaging platform for our team. It’s clean, simple to use, and makes it easy to keep track of patient conversations in real time **What do you dislike about Birdeye?** The only challenge I’ve experienced is the long support wait times and limited updates when issues are escalated. **What problems is Birdeye solving and how is that benefiting you?** Birdeye centralizes SMS, email, chat, and social messaging into one unified inbox, preventing missed messages and reducing back‑and‑forth across multiple systems. Birdeye lets organizations automatically request reviews, track them, and respond quickly from one platform—helping healthcare teams stay on top of patient experience. ### 42. 5-star reviews keep growing and search rankings keep improving thanks to Birdeye! **Rating:** 5.0/5.0 stars **Reviewed by:** Jason S. | Marketing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2021 **What do you like best about Birdeye?** Our collection of 5-star Google reviews keeps growing, largely due to Birdeye's efficient and automated review request process. Also, our Customer Success Manager, Brad, has been a pleasure to work with. He is attentive and consistently offers fresh ideas on how we can make the most of their platform. **What do you dislike about Birdeye?** Honestly, I wouldn't change anything about the BirdEye setup. It's been working really well for us. **What problems is Birdeye solving and how is that benefiting you?** Our main competitor benefits from a significantly larger marketing budget than we do. However, while we may not match their ad spend, we compensate with a wealth of positive online reviews. This has played a key role in boosting our SEO and GEO rankings, largely due to Birdeye. ### 43. Great and easy to use scheduling tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Izzy H. | Marketing Apprentice, Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2025 **What do you like best about Birdeye?** Birdeye is very helpful with all the accounts we have to manage. Having all the accounts in one place makes it much easier to use, especially with how it allows for posts to be scheduled and uploaded in bulk. **What do you dislike about Birdeye?** There is a lot on Birdeye and can be hard to figure out. It gets easier to use once playing around. **What problems is Birdeye solving and how is that benefiting you?** Birdeye is allowing me to be able to post to multiple accounts no matter the amount; other apps didn't allow that. ### 44. Easy System to Communicate with Customers **Rating:** 4.0/5.0 stars **Reviewed by:** Mayna B. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about Birdeye?** It’s fairly easy to navigate, and the loading time is very quick. I also feel confident that assistance would be available if I ever needed help. **What do you dislike about Birdeye?** I don’t like the security measures for signing in that send me both a text and an email. That said, I understand those are settings I can change on my end. **What problems is Birdeye solving and how is that benefiting you?** It helps us respond to customers in an easy-to-navigate format. I also like that I can keep conversations open so I can remember the context and reply later when needed. ### 45. Exceptional Support and a Seamless Experience with Birdeye **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle J. | Product Integration Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2025 **What do you like best about Birdeye?** Their partner support has been very responsive. Always available to help with questions and open to feedback regarding the product. We've had a great experience working with Birdeye **What do you dislike about Birdeye?** Nothing, they've been very helpful and responsive. **What problems is Birdeye solving and how is that benefiting you?** They're able to help with listing management for social media. **Official Response from Ciera Saldona:** > We're thrilled to hear that you've had an exceptional experience with our partner support team. Thank you for your kind words! ### 46. User-Friendly Interface, Solves Manual Tasks Easily **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Birdeye?** I use Birdeye to manage our reviews, collect data on them, and respond to them easily. The interface is really easy to use and does everything we need it to do. It's just very easy to find everything, download spreadsheets, respond to reviews, and navigate. The initial setup was really easy and just works. **What do you dislike about Birdeye?** Honestly, it works great. I have no issues with the software at all. **What problems is Birdeye solving and how is that benefiting you?** I use Birdeye to manage and respond to reviews effortlessly, eliminating manual tracking and data collection. ### 47. Essential Platform for Scalable Reputation Management and Engagement With Nearly Endless Scalability **Rating:** 5.0/5.0 stars **Reviewed by:** Jason M. | Vice President of Marketing & Communications, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2025 **What do you like best about Birdeye?** Birdeye allows us to completely manage and dashboard our reputation management while setting automations and agentic AI in place to create greater engagement and capture additional branch edification assets without adding manpower. In short, our ability to manage the outbound review generation activities across our 85 franchise locations is largely performed, tracked, and reported all within the Birdeye platform. Our partnership with Birdeye is among the most crucial we have as a franchisor. **What do you dislike about Birdeye?** As with any enterprise SaaS tool, Birdeye comes with hard lines of segmentation between it's most impactful offerings. Companies our size will find it challenging to fully utilize all of the tools available based solely on budgetary limits. Although this is a harsh reality, I have to say that the dedicated team we have worked with has been stellar in their efforts to mitigate our budget limitations and allow us access to as many services and betas as they have been able to. This has made it easy to assess which offerings would serve our company best for the moment while keeping an eye on the future roadmap. The team has been outstanding in keeping us informed and being an internal advocate on our behalf. **What problems is Birdeye solving and how is that benefiting you?** Birdeye is doing a tremendous job of staying on the cutting edge of AI content creation and agentic AI. This directly and positively affects my ability to answer questions from prospective franchisees regarding how we are optimizing AI. ### 48. Exceptional Support Team and Smooth Onboarding Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Nicky B. | Local Marketing Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Birdeye?** Have expertly guided our franchisees to use the platform **What do you dislike about Birdeye?** Feature requests can take a bit of time and the support website could be a bit more intuitive. **What problems is Birdeye solving and how is that benefiting you?** It helps us organise multiple listings for our individual franchise locations as well as be able to deliver foundational marketing support via social media management scheduler. ### 49. Birdeye make managing reviews and customer interactions simpler. **Rating:** 4.0/5.0 stars **Reviewed by:** Noah N. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2023 **What do you like best about Birdeye?** Being able to see all communications with customers on one platform. Being able to respond to those same customers in a quick and timely manner. Also, how does it help improve our review process? It's been a great app in **What do you dislike about Birdeye?** The downsides are sometimes the time it takes for a response to a review, or message to populate. When responding I've noticed it can take anywhere from minutes to a few hours for a response to be returned to some customers. **What problems is Birdeye solving and how is that benefiting you?** They are solving the issues of trying to manage multiple streams of conversation when it comes to customer questions, as well as customers interactions during the review process. ### 50. Easy-to-Use Tools and Excellent Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Victoria C. | Local SEO Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2026 **What do you like best about Birdeye?** Their tools are easy to use, and their support team, especially our customer success partner, Heidi, are great about communicating with us about any questions we have. **What do you dislike about Birdeye?** Things are a bit expensive, as everything is priced separately. Their reporting, such as listings reports, could be a little better. **What problems is Birdeye solving and how is that benefiting you?** Review reputation and listing our clients on essential sites. ## Birdeye Discussions - [How do you delete a review you post on this site?](https://www.g2.com/discussions/35410-how-do-you-delete-a-review-you-post-on-this-site) - 7 comments, 2 upvotes - [How can I get 100% of our patients to respond to a review request?](https://www.g2.com/discussions/24847-how-can-i-get-100-of-our-patients-to-respond-to-a-review-request) - 1 comment, 2 upvotes - [What is the best experience management software for small businesses?](https://www.g2.com/discussions/what-is-the-best-experience-management-software-for-small-businesses) - 1 comment, 1 upvote - [Credit Restored](https://www.g2.com/discussions/credit-restored) - 1 comment, 1 upvote - [Why Does Birdeye Refuse to Acknowledge Contract Non Renewals?](https://www.g2.com/discussions/why-does-birdeye-refuse-to-acknowledge-contract-non-renewals) - 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[Yardi RENTCafe](https://www.g2.com/products/yardi-rentcafe/reviews) - [Yardi Voyager](https://www.g2.com/products/yardi-voyager/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Birdeye Features **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Online Marketing** - Landing Pages and Forms - Dynamic Content - A/B Testing - Mobile Optimized - Search Tracking and Optimization **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - MMS Marketing - Personalization **Listing Management** - Network Directory - Data Aggregators - Duplicate Monitoring - Optimization **Payment Processing** - Encryption - Credit Card Processing - Mobile Payments - Digital Wallet Integration **Local Search Optimization** - Rank Tracking - Online Listings - Google My Business - Reputation Management - Social Media - Dashboards and Reporting **SEO Auditing & Monitoring** - SEO Alerting - SEO Auditing - SEO Change Tracking - Technical SEO **Content & Collaboration** - Content Calendar - Content Library - Shared Inbox - Approval Workflows - Users and Permissions - Content Creation **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Portal - Patient Communications - Integration with Wearables **Responses** - Customization - Control - Route To Human **Collection** - Authentication - Review Forms - Personalization - Engagement - Community Q&A **Feedback Management** - Tagging - Custom Reports and Dashboards **Conversational Platform** - Personalization - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Content Generation - AI Content Creation Platforms** - Output quality - Branding - Performance - Brand Voice Alignment - Multimodal Content Generation - Content Localization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **AI Visibility & Tracking** - AI Mention Tracking - AI Search Ranking Insights **Agentic AI - Customer Advocacy** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Agentic AI - SEO Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Online Behavior Tracking - Automated Alerts and Tasks - CRM Lead Integration **Social Management** - Social Analytics - Social Publishing - Campaign Optimization - Social Engagement - Social Ads - Campaign Planning - Hashtag Capabilites **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Discovery** - Referral Program **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Performance** - Real-Time Updates - Analytics **Administration** - Reporting & Analytics - E-commerce Integration - Processing Fees - POS Integration - Omnichannel - Levels 1 & 2 - Level 3 **SEO Content & Rankings** - Link Building - Keyword Research - SERP Rank Tracking - Localization - Content Insights **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - IPC Systems Integration **Platform** - Live chat - Integrations - Branding - Analytics - Role-based access - Collection of information **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Management - AI Content Creation Platforms** - Collaboration - Security and Privacy - Moderation **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Sentiment & Brand Analysis** - AI Sentiment Monitoring - AI Hallucination Detection **Campaign Management** - Program Management - Event / Webinar Marketing - Calendaring - Budgeting **Platform** - Internationalization - User, Role, and Access Management - Performance and Reliability - Reporting and Dashboards - Mobile User Support **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Insight** - Monitoring - Adoption Insight - Engagement Analysis ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **SEO Reporting** - Competitor Analysis - Data Visualization - Custom Reports - White Label **Payment Options** - Multi-Currency - Online payment portal **Use Cases** - E-commerce - Retail - Customer Service **Feedback Sources** - Online Reviews - Surveys - Customer Service Channels **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Competitive Benchmarking** - Industry AI Sentiment Benchmarking - Competitor AI Presence Comparison **Agentic AI - Social Media Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Content Operations - AI Content Creation Platforms** - Distribution Integrations - Workflow Management - Asset & Content Management **Social** - Social Listening - Social Sharing - Social Campaigns - Social Media Engagement - Social Media Advertising **Mobile** - Mobile Optimization **Security** - POS Verification **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Administration** - Incentives - Syndication - Insights - Content - Sampling **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **AI Content Optimization** - Semantic Optimization for AI Models - AI-Driven Content Recommendations **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Conversational Marketing** - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making **Enterprise Governance - AI Content Creation Platforms** - Content Moderation - AI Disclosure - Security & Privacy **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics - SEO / Keyword Analytics **Platform** - Multichannel Sharing - Content Distribution **Platform** - Accounting integration - E-commerce Integration **Display Options** - Badges - Widgets - Integration & APIs - Marketing **Reporting & Alerts** - Real-Time AI Mention Alerts - AI Visibility Reporting **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Output Document Generation **Generative AI** - AI Text Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **AI Automation - SMS Marketing** - AI SMS **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **AI Content Generation - SMS Marketing** - AI SMS **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications ## Top Birdeye Alternatives - 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