I really like the customization features of Birdeye. It's crucial for us that the review requests appear as if they're coming directly from our clients, which helps in client engagement. The ability to tailor these requests uniquely to each client ensures they look authentic and cater to every business's specific needs. Also, the initial setup of Birdeye is incredibly easy, thanks to the awesome support team. They're always quick to respond and assist with any issues we have, which makes managing new client accounts smooth and hassle-free. Review collected by and hosted on G2.com.

I would like it, when we have integration set up, sometimes they break. And we're not always made aware of that. That can be frustrating because I'm not checking the integrations, you know, truly. Ever after they're set up. So sometimes that happens and go a month without getting review requests. And that's a problem. So I would love to be more informed when integrations are down. Review collected by and hosted on G2.com.