From our first interaction with Birdeye, our conversations were very thorough and the reps were extremely helpful and kind. The Birdeye interface is user-friendly and includes lots of interesting options, and it continually offers upgrades. Navigating through the interface is straightforward, for the most part. When I do have questions, our team is very responsive! Honestly no other vendor is as responsive as Birdeye is!

Each team at our 11 transmission shops has fully embraced the software, and we've seen our reviews increase by approximately 406%. Birdeye's leadership / customer service team is always very responsive, friendly, and happy to review/implement modifications I've recommended, if possible. The AI options are wonderful as it provides really cool options, and are extremely user-friendly! These AI options save lots of time! Would definitely recommend this software to anyone who needs help getting and managing reviews, as well as popular business listings!!

We send out text review requests daily!

Each of our 11 locations has its own requirements, and most already use software with overlapping features—so we don’t use every option offered. Birdeye continues to be on the cutting edge of adding new features. I've been honored to help 'test' a few features and provide them valuable feedback. If you don't have time to keep up with online Marketing, Birdeye fills that void by offering add-ons that make reporting and online marketing easier to manage! Review collected by and hosted on G2.com.

The AI review response suggestions could be improved by including keyword phrases to help with “Google Juice,” and by adding the city within the response. For example: “Our transmission shop in Memphis TN.”

The “Listings AI” is about 85% ineffective for our business. We are not an “auto repair shop,” and most of the suggestions aren’t relevant to what we do. That said, it did bring attention to places where an alternate URL was listed, and we were able to correct that, which was helpful.

The “reports” feature is confusing—especially the section that shows the number of email messages sent. For our company, that number always seems off. There are also too many columns, and the labels are very confusing. Renaming more of the columns in a more user-friendly way would help a lot. I often have to reach out to customer service because the column names are not truly indicative of what stat they’re providing (at least to me).

IF Yelp ever allowed Birdeye to include their reviews, without paying, it would be nice! We don’t get enough Yelp reviews to justify paying—and most Yelpers are complainers—so right now, we don’t want more Yelp reviews.

The Google Business Profile “Ask for Directions” stats really should not be displayed, because this stat is inaccurate. I can confirm this with my own business: no one has ever showed up at my door, yet Google reports that ~48 people ask for directions each month. That’s wildly inaccurate. Please remove this from your stats—it makes me question other stats when I see this and know that no one has ever knocked on my door.

The scheduling feature is a valuable addition, but we only use Facebook, and we already use the scheduling feature on the site. If we used more social media venues, it would be much more helpful. Review collected by and hosted on G2.com.