G2

John Regan W.

Operations

Small-Business (50 or fewer emp.)

6/19/2019

"Daily efficiency. Imeadiate feedback. Grows business."

5/5

What do you like best about Birdeye?

GREAT customer service. The price is great for all locations. We believe we provide amazing customer service, so Birdeye integration gives our customers a chance to give us REAL direct feed back. I also love seeing the reviews on Facebook and Google. Makes our managers feel good. I absolutely love Birdeye. It Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

Sometimes we get a review or a customer who lets loose about a "pented up" problem, which we have no control over. Again, I don't dislike anything. We have received almost 100 reviews with 12 properties the past couple weeks in Virginia. Review collected by and hosted on G2.com.

Recommendations to others considering Birdeye:

Ask good questions. Have good emails of your customer data base. Pick someone to manage it and be the point of contact. Also follow up. You may get some interesting or bad responses. Follow up with your customers. Don't be afraid. Review collected by and hosted on G2.com.

What problems is Birdeye solving and how is that benefiting you?

Better insight into our daily customer service.

helps with SEO. I don't foresee any problems. I like the text message and email feature. It has helped me connect with customers, and managers. We are super impressed. Easy to train new managers. Review collected by and hosted on G2.com.

Response from Ciera Saldona of Birdeye

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Thank you for all your great feedback! We appreciate it!