G2

Molly D.

Marketing Manager

Enterprise (> 1000 emp.)

9/24/2026

"Great Support, Smooth Multi-Channel Publishing, and Helpful Integrations"

4/5

What do you like best about Birdeye?

Great support team, a wide range of integrations across different platforms, and a user-friendly interface. The AI tools are a nice bonus, and it’s easy to publish across multiple social channels at once. It’s also been especially helpful for managing our multiple properties, streamlining everything into one place for our teams. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

New tools and updates aren’t communicated regularly, which can make it difficult to keep up with changes to the platform and understand how to use new features. The reporting capabilities could also be stronger. While there’s a lot of customization available within the platform, there aren’t enough options for downloading or sharing customized reports with teams and leadership. Review collected by and hosted on G2.com.

What problems is Birdeye solving and how is that benefiting you?

It helps our team perform better by making it easier to manage reviews, automatically respond to positive feedback, and keep our location information updated across multiple platforms—all in one place. Having all of our reviews in a single platform is genuinely helpful and makes it much easier to stay on top of performance. That said, I do wish there were a better way to streamline posting and responding on third-party platforms. It would be great if those channels worked more like Google and Facebook, with instant replies. Review collected by and hosted on G2.com.