I really appreciate the level of support from Birdeye. Our experience has been pretty darn good, or should I say outstanding. Our customer success manager plays a major role in this success, being highly responsive, strategic in their approach, and truly committed to helping us achieve our goals. I also find the AI to be quite impressive, as it gives the option to modify responses to make them longer, shorter, or change the tone, which works well for our agents. Additionally, the ease of the initial setup with the help of Birdeye's support was great, making our transition from in-house operations to using Birdeye an incredible one. Review collected by and hosted on G2.com.

Sometimes it can be challenging to simplify key messages for better readability, and I think the tone could be a bit more professional. It would also be helpful if the platform's flow was reorganized into clearer sections, especially focusing on support, training, and partnerships. Review collected by and hosted on G2.com.