![Taylor P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Taylor P.")
TP

Taylor P.

Property Manager

Enterprise (\> 1000 emp.)

9/9/2024

"Great Product for Reviews Online Presence"

4.5/5

What do you like best about Birdeye?

We really like how easy Birdeye is to use, especially for managing and responding to reviews. The ability to push consistent business information across multiple websites is also a major value for us. Birdeye’s customer service has been excellent—they’re responsive and consistently make sure everything is handled correctly. Overall, the platform strikes a great balance between ease of use, strong support, and several genuinely useful features. We had it up and running in about two weeks, and we now use Birdeye every day. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

My biggest concern is how quickly the AI world is changing and how hard it can be to stay on top of everything. Integration was also a bit of a hurdle; it took extra effort on my end to get everything set up properly and running smoothly. Review collected by and hosted on G2.com.

What problems is Birdeye solving and how is that benefiting you?

Centralizing our systems with Birdeye has been a major plus for us. It’s made things much easier because everything is in one place, so we can manage it all from a single spot. Review collected by and hosted on G2.com.

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Response from Ciera Saldona of Birdeye

[Editedit](https://www.g2.com/survey_responses/birdeye-review-10224463/official_response/edit)

We're pleased to hear that Birdeye has been beneficial for centralizing your review management and page responses. We appreciate your feedback about our customer service and are committed to providing excellent support. We understand your concern about pricing and would be happy to explore options to ensure you are getting the best value for your investment.

Rating Updated (8/20/2026)
Current UserValidated ReviewerSource: Organic

See what 4072 reviewers think of Birdeye

4.7 out of 5 · Verified reviews from real users

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