G2

Carla C.

Office Manager

Small-Business (50 or fewer emp.)

1/18/2023

"Big Time is a great improvement on our old Excel timesheet, with a few features still to work on."

2.5/5

What do you like best about BigTime?

Big Time is a great improvement on our old Excel timesheet, for sure. Our staff are so much happier logging their time in Big Time. Ongoing customer service through their live chat system works very well, and help is quick and useful. I dealt with Top Y this week for several questions and he was friendly and knowledgable, and prompt to respond. Review collected by and hosted on G2.com.

What do you dislike about BigTime?

We need more reporting that matches how we plan our time at our design firm. We need everything as a reflection of hours (worked and billed), but Big Time still prioritizes dollars billed and can't yet report the equivalent hours billed. So, for now we still have to use a spreadsheet to supplement our Big Time use when it comes to our project planning and when making billing decisions. We are also waiting for the client portal to expand to their Canadian clients, hopefully this year. Review collected by and hosted on G2.com.

What problems is BigTime solving and how is that benefiting you?

I have heard from the Big Time team that's working on expanding their client portal to Canadian customers, so it's good to know it's really in the works and to be in the loop on release timing. However, for our need to see fees invoiced in equivalent hours invoiced, I had to submit a development proposal and so far have not heard anything back about that. This latter feature is crucial to our continued use of Big Time, long term I mean. Review collected by and hosted on G2.com.