G2

Mohit G.

Strategic Alliances Specialist

Small-Business (50 or fewer emp.)

6/29/2021

"A simple CRM for small businesses"

3.5/5

What do you like best about Bigin by Zoho CRM?

I loved the simplicity of the CRM. This is for all businesses and anyone can easily understand the platform. A clean dashboard to see the updates related to the deals. The pipeline management is simple yet looks powerful and easy to manage. Pricing is one of the best things about this CRM for small businesses. This is created from the house of ZOHO corporation for small businesses. Review collected by and hosted on G2.com.

What do you dislike about Bigin by Zoho CRM?

There is nothing much that I disliked but the telephony needs improvements. The call lags sometimes and the dialer needs a makeover. The Automated workflows need the there, Right now you need to integrate other software for the same. Review collected by and hosted on G2.com.

Recommendations to others considering Bigin by Zoho CRM:

I recommend this CRM for very small businesses who need to manage the data and need a clear oversight of their business. This is really helpful rather than managing a spreadsheet. After implementing Zoho, I have seen a better tracking of deals in comparison to the spreadsheets. I highly recommend this to Small businesses as their very first Customer relationship management software. Review collected by and hosted on G2.com.

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

Zoho Bigin is solving a lot of problems for us. Creating a track of each deal from discovery to won/lost and giving us a clear oversight of the pipeline. We are managing our data on the platform. Telephony helps me to keep in constant touch with my clients. I am managing all my email conversations on the platform itself. Review collected by and hosted on G2.com.