# BigCommerce Reviews **Vendor:** Commerce **Category:** [E-Commerce Platforms](https://www.g2.com/categories/e-commerce-platforms) **Average Rating:** 4.2/5.0 **Total Reviews:** 580 ## About BigCommerce About BigCommerce BigCommerce, powered by Commerce, is a flexible enterprise ecommerce platform built to help brands, retailers, manufacturers, and merchants of all sizes grow and innovate without compromise. Its open architecture gives B2C and B2B businesses the freedom to scale, adapt, and solve complex challenges with the flexibility to integrate their preferred tech stack, extend functionality, and tailor the experience to their needs. Companies across industries rely on BigCommerce to power their growth, including Cole Haan, Harvey Nichols, King Arthur Baking Co., Mizuno, and MKM Building Supplies. ## BigCommerce Pros & Cons **What users like:** - Users find BigCommerce to be **very easy to use** , simplifying product management and integration with various tools. (40 reviews) - Users value the **excellent customer support** at BigCommerce, praising responsiveness and dedication to their needs. (21 reviews) - Users appreciate the **easy integration** with various systems, enhancing functionality without the need for additional plugins. (14 reviews) - Users highlight the **user-friendly interface** of BigCommerce, enjoying its rich built-in features and robust support. (12 reviews) - Users appreciate the **seamless app integration** of BigCommerce, enhancing flexibility and overall functionality for their businesses. (11 reviews) - Users appreciate the **incredible customer service** from BigCommerce, which enhances their overall experience and efficiency. (11 reviews) - Users love the **easy setup** of BigCommerce, enabling quick and efficient online store creation. (11 reviews) - E-commerce Services (9 reviews) - User Interface (9 reviews) - Reliability (7 reviews) **What users dislike:** - Users report **limited customization options** on BigCommerce, hindering their ability to tailor their stores effectively. (12 reviews) - Users find BigCommerce **expensive** , suggesting that a lower price would enhance its overall value and appeal. (11 reviews) - Users struggle with **difficult customization** , facing limitations in functionality and unique design modifications. (9 reviews) - Users face **customization difficulties** with BigCommerce, struggling to achieve desired functionality and unique site designs. (7 reviews) - Users express frustration over the **limited features** , leading some to switch to more functional platforms like Shopify. (7 reviews) - Users find the **missing features** in BigCommerce frustrating, requiring reliance on third parties or custom builds. (6 reviews) - Developer Dependency (5 reviews) - Learning Curve (5 reviews) - Users find BigCommerce **not user-friendly** , facing a steep learning curve and complicated mobile inventory management. (5 reviews) - Integration Issues (4 reviews) ## BigCommerce Reviews ### 1. One of the useful saas softwares. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2018 **What do you like best about BigCommerce?** Bigcommerce is preferable for its ease of use, free beautiful templates and prompt customer support. It's a cloud based and user friendly platform. **What do you dislike about BigCommerce?** It's not have enough features and customisations for large companies. So not good for big merchants. **Recommendations to others considering BigCommerce:** Recommended **What problems is BigCommerce solving and how is that benefiting you?** Used to start new brand website with my previous employer. ### 2. Support is Top Notch **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2018 **What do you like best about BigCommerce?** The support has been so wonderful! Everyone we chat with is kind, helpful, quick and ready with more documentation to help us understand the product better. Most of our company is not computer savvy people and changing our entire website, email, ordering and shipping process recently has made for lots and lots of questions and help needed. We could not be happier with our choice to go with BigCommerce purely for their support alone. **What do you dislike about BigCommerce?** You do not have as much freedom with changing the themes and templates but, you can work with a developer to make changes that are needed. **What problems is BigCommerce solving and how is that benefiting you?** easy shopping experience for our customers and better functionality of online promotions. ### 3. Ok but terrible reporting **Rating:** 1.5/5.0 stars **Reviewed by:** Carolina G. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2018 **What do you like best about BigCommerce?** In general it's good for getting off the ground with Ecommerce. **What do you dislike about BigCommerce?** Whatever you save compared to other Ecommerce sites you pay for in add ons that bigcommerce doesn't include out of the box. The reporting is a joke and then you can pay more to get "insights" which are also useless. Setting up new channels like Amazon and Facebook never goes smoothly and ends up being a frustrating time suck. **What problems is BigCommerce solving and how is that benefiting you?** Our big reason for switching to bigcommerce was to have almost 100% up time. That has been pretty nice to not have to worry about, except for that one time payments went working and they didn't warn anyone. ### 4. Very easy to navigate and use. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2018 **What do you like best about BigCommerce?** The best part that I like about bigcommerce is how simple and easy it is to build a website. They do have some nice templates that are very appealing. **What do you dislike about BigCommerce?** There’s isn’t really much I dislike about bigcommerce. It is a little bit pricier compared to other competitors. **What problems is BigCommerce solving and how is that benefiting you?** The simplicity of making a website and allowing it to be presentable with very little work. ### 5. Good for Businesses with Standard Ecommerce Requirements **Rating:** 3.0/5.0 stars **Reviewed by:** John W. | Freelance PHP Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2018 **What do you like best about BigCommerce?** Cloud based environment makes it easy for non technical people to manage. Licensing is cheaper than equivalent systems (like Magento 2 Cloud) **What do you dislike about BigCommerce?** Hard to create custom functionality. API is not as robust as needed to create complicated business functions (for example, there is a lack of usable hooks for things like cart functions, and order functions). Many functions need to be done through front end Javascript coding, which isn't suited for normal front end developers. And 3rd party vendor support for extensions can get expensive on a recurring basis. **Recommendations to others considering BigCommerce:** If you have very specific, unique business processes, do good due diligence to make sure you can actually accomplish them with either a 3rd party vendor 9make sure it's worth the cost) or with custom coding. We ran into this issue with one store, after transitioning multiple stores to BigCommerce, that prevented transitioning that store for almost a year while a solution was implemented. **What problems is BigCommerce solving and how is that benefiting you?** BigCommerce provided a cost savings on licensing over a Magento 2 Enterprise license. The company wanted to reduce licensing expense and also backend developer headcount. ### 6. ECommerce done right **Rating:** 5.0/5.0 stars **Reviewed by:** Angel-Lee J. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2018 **What do you like best about BigCommerce?** It’s simple to use and easy for me to train others on the backend of the system. **What do you dislike about BigCommerce?** I don’t receive emails regularly when orders are placed so fulfilling the orders can be delayed at times. **What problems is BigCommerce solving and how is that benefiting you?** We are utilizing the system for internal office apparel orders. We have 250+ employees so it is convenient for them to order in the office or in the field. ### 7. Enjoyable time with Bigcomerce **Rating:** 4.5/5.0 stars **Reviewed by:** Eugene D. | Ecommerce Manager, Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2017 **What do you like best about BigCommerce?** I Like that software it's because I like to customize my site, manage shipping and payments, and list my products with no problems. Increase sales which is really good. Much safe my time. **What do you dislike about BigCommerce?** That program doesn't have any negative things. Works good, I also can receive support all the time. They have Live Tech Support and on-line support system which is works 24 hours. **Recommendations to others considering BigCommerce:** Very nice to work on it. So easy. Plus its works for you so good.Also you can find tools to scale your business, and much more.For sure you will feel like a fish in the Ocean. **What problems is BigCommerce solving and how is that benefiting you?** For my business helps me to drive more traffic, convert more visitors and seamlessly sell on multiple channels from a single location. To get lovely themes to build an glamorous online store. ### 8. Bad for small businesses **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2018 **What do you like best about BigCommerce?** Easy marketing, product placement and easy value fields to change for group products. **What do you dislike about BigCommerce?** The price randomly fluctuates and raises leaving you to pay more out of nowhere or completely lose everything! **Recommendations to others considering BigCommerce:** Look at pricing over 5 years with other websites. If you can afford to not budget for this and have the prices raise every month and year then this is halfway decent. **What problems is BigCommerce solving and how is that benefiting you?** I'm no longer using it. The price gouging hurt badly and forced my 5 years of business to creating our own website with WordPress 100% free of monthly fees. ### 9. great software for medium to large online businesses **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2018 **What do you like best about BigCommerce?** big commerce has amazing customisation options, and if you know a bit of code (or hire a programmer), you can really take it to the next level. **What do you dislike about BigCommerce?** it's a bit cumbersome to learn everything at first, but you get used to it after awhile. I don't recommend it for small businesses, as the cost of the plans really only make sense for m/l ones. **What problems is BigCommerce solving and how is that benefiting you?** big commerce is easier than WordPress for an online shop ### 10. BigCommerce has grown my business by leaps and bounds **Rating:** 5.0/5.0 stars **Reviewed by:** Mary I. | Business Owner, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2017 **What do you like best about BigCommerce?** The variety of features available, the excellent customer service and the constant enhancements offered by this platform. BigCommerce keeps the consumer in mind and works hard to help its users to run a profitable business. It is very competitive and stays on top in the market. **What do you dislike about BigCommerce?** Honestly, nothing comes to mind at all. If I were to be forced to find something I dislike, I would have to say it is not being able to send a message to the customer in the shipping notification email/message. This feature was previously available but with one of the enhancements it became no longer available. One is able to send a message via the printed packing slip but unfortunately I do not utilize this feature. **Recommendations to others considering BigCommerce:** Give it a try. You will not regret it. The learning curve is very short and you will be pleased with the excellent customer service and the progressive thinking shown by the BigCommerce software. **What problems is BigCommerce solving and how is that benefiting you?** Being able to get my products before customers without the need for a mortar and brick store. BigCommerce has allowed me to sell my products nationwide and I have benefited majorly from the many features the platform offer, the excellent customer service and the ongoing enhancements to the platform - there is always something new and exciting with BigCommerce. ### 11. Current and Future Platform right here! **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda M. | Small Business Owner, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2018 **What do you like best about BigCommerce?** I love how you can connect so many apps to it! To another website builder, dozens of pos types, everything is customizable and customer support is great! **What do you dislike about BigCommerce?** Nothing about it. I love it all. It’s an extremely useful tool in starting your business. **Recommendations to others considering BigCommerce:** Do it! **What problems is BigCommerce solving and how is that benefiting you?** It keeps track of my google ads, orders, shipping, products, and website. It keeps information on my customers as well. ### 12. I'm glad I made the switch **Rating:** 4.0/5.0 stars **Reviewed by:** Michelle B. | Owner, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2017 **What do you like best about BigCommerce?** BC is more e-commerce focused for businesses at any level. From small start ups to large scale companies. The growth possibilities are endless from multiple selling platform integrations, email lists, customer accounts, wholesale accounts, coupon codes for customers, customer driven product recommendations, professional looking site, AMAZING customer service, and the list goes on. The analytics alone are amazing. I feel as if I am looking at google analytics. They are very thorough and have thought of almost everything. **What do you dislike about BigCommerce?** The price is high ,but honestly, I've never been happier with my website. I also would love to have an email address for customers that leave feedback. I believe it's important to respond to both positive and negative reviews. **Recommendations to others considering BigCommerce:** They say you get what you pay for. Very true. I made a huge jump in how much I paid when I switched over, but honestly I should have done it sooner. It had every feature I needed for an ecommerce business. **What problems is BigCommerce solving and how is that benefiting you?** I now have endless options for growth. There are many features that I don't need currently, but have the option of growing into later without paying more. ### 13. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Christopher M. | Special Education Behavior TA, Education Management, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2018 **What do you like best about BigCommerce?** Easy to navigate through and change fonts. **What do you dislike about BigCommerce?** Not to many choices of free website designs **What problems is BigCommerce solving and how is that benefiting you?** Able to connect to Google to increase sales revenue ### 14. The top choice for eCommerce platforms - LOTS of integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Paul C. | Business Consultant, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2017 **What do you like best about BigCommerce?** There are quite a few unique themes to choose from. The designers and community have really made some great looking sites to represent my brand. Customer support is absolutely amazing. They are dedicated and knowledgeable about the best options for me, not the most expensive. And speaking of cost, BigCommerce is insanely scalable. The platform can handle a huge number of orders. **What do you dislike about BigCommerce?** There are limited CSS alterations. I have tried to make some style changes that are definitely hidden due to the proprietary nature of the theme I bought. Since I already pay for the site, paying for the app seems kind of unnecessary and I haven't downloaded it because it's not free. I use Zoho for the rest of my business including their CRM and email. (I'd prefer BigCommerce to be my one-stop shop, but a guy can dream) **Recommendations to others considering BigCommerce:** Think about ALL the things you want to do: Sell on Amazon, sell on eBay, sell on etsy, sell on Facebook, Instagram, Pinterest, newsletters, make ads, show reviews on the site, have a live social media feed... the list really is endless. If you can find all of those elsewhere (spoiler: you can't) then go for it. You'll come back to BigCommerce. To be honest, their customer service is incredible! **What problems is BigCommerce solving and how is that benefiting you?** Creating a hub for education of product using partner add-ons has been incredibly easy with the vast number of 3rd party partners. The options are nearly endless and the integrations keep growing. Just got notified today about selling on Instagram soon. Very proactive. We've been able to generate leads through our efforts with Big Commerce, as well as selling on social channels. Love this company. ### 15. Easy to use platform with excellent integrations & capabilities **Rating:** 5.0/5.0 stars **Reviewed by:** Natalie C. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2017 **What do you like best about BigCommerce?** I love the ease of use paired with the professional appearance. I was able to set up my store and learn the back end in a matter of a couple of hours. I was able to get started without the need to learn all aspects and utilize additional features as I found a need. **What do you dislike about BigCommerce?** The new ebay integration could use some functionalities to make listings look better. I am exploring options to apply templates etc. Was using inkfrog app which has its benefits (visual) but also weaknesses (problems syncing) - looking forward to getting the direct BigCommerce Ebay channel fully functional. **Recommendations to others considering BigCommerce:** I especially love that this platform is expandable. You can start small and pay only for what you use. When you grow, only then do you pay more. You also have a plethora of add-ons at your disposal, both free and paid. I am currently integrated with Ebay and considering expanding to Amazon because it is just so easy! **What problems is BigCommerce solving and how is that benefiting you?** I am able to let my online store 'run itself' and when I have an order, the ease of getting it filled and shipped are wonderful. ### 16. BigCommerce is excellent at getting you started. **Rating:** 4.5/5.0 stars **Reviewed by:** Regan M. | Business Owner, Religious Institutions, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2017 **What do you like best about BigCommerce?** They made it easy to start an online business. Their how to's showed pictures and gave great detail. They customer service is great. They have a community where I can ask questions of other customers and several help topics I can look thru. They also have a BC University that helped me learn a lot about how my store works and how to help in marketing it. **What do you dislike about BigCommerce?** I have some issues with customers only being able to use one coupon code at a time. And I'd like a little more freedom in the blog section. I can't schedule my blogs and I can't use it for ads, etc. This makes it a little difficult when I'm told that I need to draw traffic to my blog which is on my store site. I am having some problems connecting my merchandise with Amazon. I've had customer service look into it and they aren't really sure what the problem is except that I show variation in clothing sizes. Which is a problem because we mainly sell clothing in different sizes. **Recommendations to others considering BigCommerce:** They have a great price for small new stores. It's worth trying for how cheap it is. You can always easily upgrade. **What problems is BigCommerce solving and how is that benefiting you?** We are online only and had no idea how to set up a store. BigCommerce helped us set it up and make it work great as look great too. They are constantly upgrading and making changes based on their customers needs. Like adding Amazon, Amazon Pay (which people love) and soon, shops on Instagram. ### 17. BigCommerce is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Meg B. | Business Owner, Writing and Editing, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2017 **What do you like best about BigCommerce?** I highly recommend BigCommerce. It's so easy to use, and really helped me when I started building my store. I had started off on Etsy and really wanted to branch out and create my own store. I didn't know the first thing about how to start my own, and BigCommerce made it extremely easy to figure out. The layouts/themes they have available are easy to edit, and you'll have your store up and running in no time. BigCommerce was the most reasonably priced that I came across, and they offer so much more than other places that I researched. I recommend them to everyone I know who is a small business owner, and I am completely satisfied with my experience using BigCommerce! **What do you dislike about BigCommerce?** I have not disliked anything so far, and I've been using it for more than a year. **Recommendations to others considering BigCommerce:** You will not be disappointed! Reasonably priced and easy to use, BigCommerce is definitely worth it. **What problems is BigCommerce solving and how is that benefiting you?** I love the way their stats page is set up, it makes it so easy to learn more about my sales and customers. ### 18. Most Simple Yet Full-featured eCommerce Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Eric H. | Leads Coordinator/Sales, Printing, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2017 **What do you like best about BigCommerce?** The ease of use and the ability to customize the design or the options to do exactly what I need. BigCommerce offers easy to customize theme files that allow me to edit exactly what I need easily and quickly. **What do you dislike about BigCommerce?** Lack of free themes after the update to Stencil from Blueprint. Some ecommerce solutions like Shopify offer their customers more free themes to choose from which can then be customized. While BigCommerce does offer online customizations without the need for any html more free themes would be great. **Recommendations to others considering BigCommerce:** BigCommerce is the way to go for a professional ecommerce site that gets sales and helps your business grow. Other platforms are hit or miss with many features. **What problems is BigCommerce solving and how is that benefiting you?** We struggled to find a way to sell our products online. Our products are highly customized and require a lot of options and swatches, as well as rules, BigCommerce has allowed us to sell online easier than any other platform has. After trying Squarespace we quickly realized it wasn't made for robust items and then we tried BigCommerce and we were blown away. ### 19. Best Ecommerce Platform - Period! **Rating:** 5.0/5.0 stars **Reviewed by:** Geary M. | President, E-Learning, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2017 **What do you like best about BigCommerce?** Unlike others, Bigcommerce does not charge transaction fees nor do they required you to use their internal merchant credit card provider. Their support is fantastic and it's 24/7. I track my site with "Site UpTime" and BC is NEVER down. I mean never. At this point, we are extremely happy with the services that they provide. **What do you dislike about BigCommerce?** Vetting your App's. I would like to see a better vetting of App's inside their marketplace. Some of them are not ready for PrimeTime. It's not a "Dislike" but I would like to see a Native Mobile App integration from BC. **Recommendations to others considering BigCommerce:** We looked long and hard at: Shopify and Volusion. BigCommerce won out with us because of the "No Strings Attached" programs. No Transaction fees, No Merchant Processing Fees, etc. BC as a company is definitely on the rise. They have fantastic transparency and are open to new ideas. **What problems is BigCommerce solving and how is that benefiting you?** BC allows us to have a reliable and seamless ecommerce solution for our customers. It has been one of the main factors in our companies sales growth. ### 20. Fits my business pretty well **Rating:** 4.0/5.0 stars **Reviewed by:** Denise H. | Owner/Designer at Gaia's Song Jewelry, Apparel & Fashion, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2017 **What do you like best about BigCommerce?** Automatic synchronizing with FaceBook, Pinterest, Square. **What do you dislike about BigCommerce?** Templates for subscription only have email and since it's not "required" (in BC) to have first and or last name as well, templates exclude them and don't provide an easy way to include them without hacking them. On one template I was able to change a little code and include them, but not on my second one. All the experts say that capturing at least a first name and using that in the newsletter, is a way to personalize the message. This lack of ability to easily include names with subscribers doesn't make any sense to me at all. In addition, all products I've tried do not have a good strategy for one of a kind merchandise. There should be a better way to organize by collections or better yet, a way to organize by a user-supplied criteria. I find it challenging to present multiple images of an item, yet include it with other items without repeating information. (For instance, I may make 20 pairs of pearl earrings, but each is slightly different, not to mention the pearls themselves are different sizes, shapes, or colors. A customer is going to purchase a specific piece based on the appearance, size, hook, etc. However, they all can be described in a similar fashion.) Research says google punishes you for repeating the same information over and over again, but the structures in the industry don't support the one-of-a-kind model easily. I always seem to be kludging something to make it work and then it can be awkward to the shopper. (In the example above, I ended up putting a group of them together as options, but this requires additional descriptions and photos need to include the item number in the corner of the picture.) I think all products face this challenge, but don't want to invest in a solution because as a percentage of their business, we [one-of-a-kind artists] are only a small percent of their income. **Recommendations to others considering BigCommerce:** I am a one-person proprietor and am my own technical team. Since every product has areas for improvement, Big Commerce is a good solution. Most of the time, I can get what I want working. Do your homework on which features are important to you for the cost. BC is worth it for me. I do have a few things I wish they would improve, but all other products I used were also similarly challenged. **What problems is BigCommerce solving and how is that benefiting you?** Online store for one of a kind handmade jewelry. Professional site that I can maintain. Hoping synch with FB, Pinterest, and Square will produce online customers. So far, not yet. ### 21. Ecommerce user **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2018 **What do you like best about BigCommerce?** Easy to use. So many features and love how everything connects into my store **What do you dislike about BigCommerce?** Wish there was a way to have 2 accounts - one for retail and one for wholesale customers **Recommendations to others considering BigCommerce:** great product with lots of features **What problems is BigCommerce solving and how is that benefiting you?** Ecommerce platform, able to reach massive audience ### 22. Great multi use platform **Rating:** 5.0/5.0 stars **Reviewed by:** Eric T. | Sales Representative, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2018 **What do you like best about BigCommerce?** The diversity of ways to actually use the product. **What do you dislike about BigCommerce?** How I can actually build a very diverse website with multiple functions **What problems is BigCommerce solving and how is that benefiting you?** Placing all of my websites in one place so customers could be aware of them all. ### 23. Functional & Affordable **Rating:** 5.0/5.0 stars **Reviewed by:** Luanna T. | Ecommerce Specialist, Luxury Goods & Jewelry, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2018 **What do you like best about BigCommerce?** How easy it is to customize and add your own branding. The themes are current and easily customizable. You don't need any experience in coding and design. Everything is self explanatory and anyone can create an amazing site. The support team is also amazing ! **What do you dislike about BigCommerce?** There is nothing really to dislike. Works and generated sales from the first few days after launch. **What problems is BigCommerce solving and how is that benefiting you?** Providing customers with a site that's easy to navigate and displays products adequately. Provides customers a place to view and purchase from the comfort of their homes. ### 24. I would highly recommend BigCommerce for small business **Rating:** 4.5/5.0 stars **Reviewed by:** Joi S. | Co-Owner, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2017 **What do you like best about BigCommerce?** The best thing about BigCommerce is that it is user-friendly and the support staff is always available via chat. When I have questions (which happens a lot :) it's great to know that there is a REAL person there to help. It also plays well with other platforms such as PayPal, etc. **What do you dislike about BigCommerce?** I would like them to over regularly scheduled user workshops (webinars) for beginners to advanced users because I really think I'm not using as many features available to me as I should. **Recommendations to others considering BigCommerce:** Some features may need to come from a 3rd party partner and they can be pricey at times. Also, BigCommerce has lots of templates compared to other platforms. **What problems is BigCommerce solving and how is that benefiting you?** We needed a business e-commerce that had great layouts that were easy to adapt based on our needs. We have custom products and it would be very hard to set up our products anywhere else. ### 25. Earn Easy Money **Rating:** 4.0/5.0 stars **Reviewed by:** Saniya R. | Managing Partner, Food & Beverages, Enterprise (> 1000 emp.) **Reviewed Date:** September 20, 2017 **What do you like best about BigCommerce?** Being a large application store, I can add more advanced tools if needed like auto responders, creating coupons and a secure payment method among others. It is easy to use and setting up your online store is not even time consuming. Their support agents are there to assist you in any way possible and BigComerce has an excellent team which is taking care of hundreds of store owners throughout the world. **What do you dislike about BigCommerce?** I don't have many complains from BigCommerce. However, I think the number of themes to choose from are quite limited and it can be a problem if the theme does not match with the product. Along with this, one major disadvantage is the lack of application on the Play store or on the Apple App Store so owners are constrained to not manage their store while on the go. **Recommendations to others considering BigCommerce:** I would recommend this to businesses who would like to expand. BigCommerce is the best online market place to sell your products with almost no investment. Increase your customers and hence your sales just by going online. **What problems is BigCommerce solving and how is that benefiting you?** With just little to no effort I have been able to earn more by expanding my reach to new customers. My brand can only be successful if I have a lot of customers and even though I have a retail business already, having an online store with almost no paid-up capital helps me in earning more. My inventory is managed itself, payments are received and even discounts are given, all with almost no direct supervision. And also because of BigCommerce and its integration on different social media platforms, my brand is even getting popular ### 26. 10 Happy Years **Rating:** 5.0/5.0 stars **Reviewed by:** Matt P. | Owner, Business Supplies and Equipment, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2017 **What do you like best about BigCommerce?** Simplicity, I came from being a tradesman into the online world of selling with no technology skills into e-com, the Bigcom platform made this a very easy transition and as they have grown I have not had to become an IT specialist to keep up. **What do you dislike about BigCommerce?** Duplicating Products, when duplicating a product that is mapped to Google Shopping, if you change its category without changing the google shopping to the new category and try and save it will delete all changes you have made, really frustrating when dealing with multiple options. **Recommendations to others considering BigCommerce:** Great easy to use software that stays relevant in an ever changing digital world **What problems is BigCommerce solving and how is that benefiting you?** The big hardware stores only supply a limited number of brands, often these are inferior and more expensive than quality products from small independent distributors, we give these distributors a voice and in so give our customers genuine choice, regardless of their location. ### 27. As high powered or simple as you need it. **Rating:** 4.5/5.0 stars **Reviewed by:** Nina J. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2017 **What do you like best about BigCommerce?** BigCommerce is a great starting point for fledgling businesses and for the hobbyist webmaster. Setting up is very intuitive and straightforward. If you want to get a website up and running quickly, this would be a great site to use. It's also great if you want to do more customized branding suited to your company. **What do you dislike about BigCommerce?** There isn't much that I dislike about this website. **Recommendations to others considering BigCommerce:** It's great if you need a quick start, or if you are in the intermediate site building phase. You can truly get a lot out of this site if you want. **What problems is BigCommerce solving and how is that benefiting you?** Starting up multiple business has been made easy and fast with BigCommerce. I like the add ons for email marketing, cart recovery and the like. ### 28. Great for Enterprise Level Sites **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2018 **What do you like best about BigCommerce?** BigCommerce has incredible support across the board. They truly take care of their customers and invest in those relationships. From a partner perspective it's reassuring that should I need anything I'll be able to talk to someone ready to help me out. From a client perspective there is peace of mind knowing they can always call support and receive quality help. Outside of the customer service, the platform itself is one of my favorites. Less app installations needed for basic customizations and developer friendly. All around one of my favorite platforms to work with. **What do you dislike about BigCommerce?** It's not necessarily harder to train a client on BigCommerce, but in some ways it is less intuitive than other platforms. However, that honestly hasn't even been a big issue for us. **What problems is BigCommerce solving and how is that benefiting you?** I think one of the biggest benefits to working with BigCommerce is their customer support. I don't dread calling support like I do with virtually any other company. ### 29. E-commerce **Rating:** 3.5/5.0 stars **Reviewed by:** Kulsoom H. | Senior Youth Counselor, Individual & Family Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2018 **What do you like best about BigCommerce?** I love the accessibility and user friendlyness **What do you dislike about BigCommerce?** There is nothing I dislike as of the moment **What problems is BigCommerce solving and how is that benefiting you?** It helps the organization grow with today's society while remaining true to its roots ### 30. Great platform better than shopify **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2018 **What do you like best about BigCommerce?** Price and unlimited image hosting along with its excellent user interface. **What do you dislike about BigCommerce?** Support is pretty bad and hard to get ahold of anyone. Our initial experienxe with their sales team was also rocky. **What problems is BigCommerce solving and how is that benefiting you?** Hosting our entire website. Its very natural and easy to use. ### 31. Needs to be more streamlined. **Rating:** 3.0/5.0 stars **Reviewed by:** Chelsea L. | Store Manager, Entertainment, Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2018 **What do you like best about BigCommerce?** Bigcommerce has the ability to handle many products, and the template we purchased works very well. **What do you dislike about BigCommerce?** It often takes many steps to list items across different channels and sometimes making basic changes is a clunky process. **Recommendations to others considering BigCommerce:** Shopify might be better. **What problems is BigCommerce solving and how is that benefiting you?** Bigcommerce integrates with ECC, which allows us to maintain a single inventory that syncs with Quickbooks point of sale. ### 32. Great for our small business online sales **Rating:** 5.0/5.0 stars **Reviewed by:** Scott S. | Owner, Automotive, Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2017 **What do you like best about BigCommerce?** BC has allowed us to bring our products to the online market for a very reasonable fee. We can add new products easily uploading photos and descriptions. BC also has tons of apps that help with marketing and sales. **What do you dislike about BigCommerce?** One thing that makes me crazy is the need to change our password every 90 days. My banks, the IRS, pretty much everyone does NOT require me to change my password but for some reason BC feels it necessary. It is not. **Recommendations to others considering BigCommerce:** Big Commerce is the platform to start with. **What problems is BigCommerce solving and how is that benefiting you?** Prior to BC (8 years ago) we would need to have an outside web development team post items for sale on our web site. Expensive and a long process. Big Commerce allows us to list these products ourselves. Success! ### 33. Great Small-Mid Size Store **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2018 **What do you like best about BigCommerce?** The extensive customixability of products and types of product pages. **What do you dislike about BigCommerce?** Need to purchase other apps for more complex operations. **Recommendations to others considering BigCommerce:** They’re support staff is great and will help you every step of the way if need be. Don’t be afraid to use them. **What problems is BigCommerce solving and how is that benefiting you?** Auto-price changes based on chosen options has improved the customer experience. ### 34. BigCommerce Gets an A+ **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2018 **What do you like best about BigCommerce?** Easy to use, great interface to help you along. Lots of features right out of the box. Great trial to see if this program is right for you. Getting more results from BigCommerce than I did with six months on 3D Cart. **What do you dislike about BigCommerce?** Not a lot of templates to choose from without paying a premium price, Also have to pay on a higher plan to get the most features (some of which should be included on the base plan). **Recommendations to others considering BigCommerce:** Give the free 15 day trial a try before you decide **What problems is BigCommerce solving and how is that benefiting you?** E-Commerce store with lots of products and a global audience ### 35. Good option for ecommerce **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2018 **What do you like best about BigCommerce?** I like that this software is very user friendly. It is very simple to navigate and does not take much time to learn. **What do you dislike about BigCommerce?** I dislike that there are not too many templates to choose from for my storefront. **What problems is BigCommerce solving and how is that benefiting you?** I have been able to easily add new products consistently and I can manage the blog from BigCommerce as well. ### 36. Easy to Use Plug-Ins, Excellent Support, Best Site We've Had **Rating:** 5.0/5.0 stars **Reviewed by:** JCs Wildlife J. | Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2017 **What do you like best about BigCommerce?** The entire site is easy to use. It is the first thing we train office staff on, and is our main focus as it is our own storefront. In our capacity, it is nearly impossible to mess up and integrates with multiple APIs. **What do you dislike about BigCommerce?** There are some features that really should come standard with a site like this (though we can almost always find a suitable add-on/plug-in). One of these features being the ability to upload files for customers to download. The bulk imports and exports can get a bit messy as well, but a little practice will overcome that. **Recommendations to others considering BigCommerce:** BigCommerce is good for those wanting a professional-looking site and who are growing. We grew extremely fast and now host 3 different sites with BigCommerce with very few issues. Support is fast, knowledgeable, and personable. The more we try to push the site to do what we need it to do, the more we are pleased with it. **What problems is BigCommerce solving and how is that benefiting you?** We came to BigCommerce from a different platform that was having a problem growing as fast as we were. It was glitchy and turning customers off of our site. The few problems that we have had while using BigCommerce have been handled right away and do not repeat themselves (another common issue with other sites). ### 37. Great program **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2018 **What do you like best about BigCommerce?** Very simple to navigate. Keeps our inventory very organized. **What do you dislike about BigCommerce?** When viewing pictures of our products, I can’t see the counts at the same time in the larger view. **What problems is BigCommerce solving and how is that benefiting you?** How to stay organized and keep up with inventory control ### 38. Easy to use, full-featured shopping cart and website builder **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2018 **What do you like best about BigCommerce?** I love that it is an All-In-One solution. It can build your website with shopping cart included is just a few easy steps. Their support is great too if you run into any difficulties. They offer lots of different shipping options, purchasing options (Credit Card, Paypal etc), there is also a big community if you want to do things that are not built in. **What do you dislike about BigCommerce?** Sometimes it can be a little hard to make modifications to things that aren't naturally supported by bigcommerce when editing the template but the community helps a lot. **Recommendations to others considering BigCommerce:** Great product, great support, lots of plugins. **What problems is BigCommerce solving and how is that benefiting you?** Easy to use and secure shopping cart ### 39. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Eric T. | Office Assistant, Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2018 **What do you like best about BigCommerce?** The usage of marketing through bigcommerce. **What do you dislike about BigCommerce?** The fact that there were no real tutorial pn how to use it. **What problems is BigCommerce solving and how is that benefiting you?** Computing problems ### 40. BigCommerce Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 28, 2018 **What do you like best about BigCommerce?** I like the options that are provided. It is more economical for small businesses. **What do you dislike about BigCommerce?** Ease of use - when trying to setup the store, I found that it was not a very user friendly software. Options that I needed were not available to me. I wanted to import all products, give them a different description and category, but the same price. BigCommerce did not have this as an option. **What problems is BigCommerce solving and how is that benefiting you?** I am consolidating inventory into one location in order to sell through one platform. BigCommerce is compatible with Square and importing/exporting information works well. ### 41. Good for people who only require basic e-commerce website **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Graphic Design | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2018 **What do you like best about BigCommerce?** It's fairly simple to use and has everything you need for a basic e-commerce website. It also allows full customization of the HTML and CSS **What do you dislike about BigCommerce?** If you need to do anything complicated, like offer a prescription service, it requires using a widget, which doesn't integrate with the existing shopping cart. It also doesn't allow you to add your own html pages without creating and uploading your own theme. There's also no option for child themes. **What problems is BigCommerce solving and how is that benefiting you?** It allows someone with minimal website experience to get an e-commerce website up and running quickly. ### 42. Sell Online Easily By Pairing With Your In-Store Square Set-up **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2017 **What do you like best about BigCommerce?** I've been searching for an e-commerce solution to help me track inventory across the online and in-store POS. Big COmmerce is the best solution for Square users - links up easily so all your inventory's in one place - plus, so many more SEO improvement options, Google and Facebook ads plugs-ins and more. Really think everything they've added so far helps us - fomr easy set-up to shipping choice plu-ins. **What do you dislike about BigCommerce?** I don't like having to enter weights to get real-time shipping quotes, but it's worth it once you see customers. **Recommendations to others considering BigCommerce:** SIgn up for the trial + give Big Commerce a try. **What problems is BigCommerce solving and how is that benefiting you?** The biggest problem Big Commerce solved for us was the pit in our stomach every time we received an online order + were unsure if the item was actually in stock in the store. Square offers their own online storefront, and we tried it, but using it killed our online sales - think their SEO may not be the best, yet. ### 43. Amazing for small businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2018 **What do you like best about BigCommerce?** BigCommerce is a very great system to use to track and maintain orders placed through a website. **What do you dislike about BigCommerce?** Ideally, I would like to be able to customize the templates more when exporting orders to an excel sheet. **Recommendations to others considering BigCommerce:** If you are looking for a great software to use that helps create a website, obtain customer orders and does all the dirty work for you (order confirmation and tracking number emails) then this is the software for you. **What problems is BigCommerce solving and how is that benefiting you?** All of our orders are in one place. We can easily view and track orders, update shipping statuses, obtain user information, find top customers, and create coupon codes for our customers to use. This system is very, very easy to use. ### 44. A great product for startup ecommerce entrepreneurs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2018 **What do you like best about BigCommerce?** I like its simplicity and how easy it is to get started **What do you dislike about BigCommerce?** no as flexible as Shopify and needs to add more features **What problems is BigCommerce solving and how is that benefiting you?** We help rather young / startup entrepreneurs use BIG Commerce it is cheap to get started ### 45. Amazing big commerce **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Dairy | Enterprise (> 1000 emp.) **Reviewed Date:** July 13, 2018 **What do you like best about BigCommerce?** Big commerce is amazing! We all love it! **What do you dislike about BigCommerce?** Nothing man! Its soooo cool and we love **Recommendations to others considering BigCommerce:** Make sure you dont use small commerce! The big commerce is better! **What problems is BigCommerce solving and how is that benefiting you?** That we here at the office can use this amazing software ### 46. Good eCommerce software **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2018 **What do you like best about BigCommerce?** The support team is really great and responsive. They are very helpful and do well in updating on the status of the issues. **What do you dislike about BigCommerce?** The integrations with other software/marketplaces/apps are not always smooth. For example, there are some issues connecting with the Amazon Marketplace, and there are no direct integrations to Walmart Marketplace. **Recommendations to others considering BigCommerce:** It is great for basic eCommerce store management, but be aware that it does not have a lot of integrations yet (i.e. if you want to sell on other marketplaces or implement other programs to your store). **What problems is BigCommerce solving and how is that benefiting you?** Having a database manage all our products and our entire eCommerce store. Our whole team is able to use it in different ways and in different roles. ### 47. Ecommerce Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2018 **What do you like best about BigCommerce?** The features of Big commerce are great! **What do you dislike about BigCommerce?** I don’t like that big commerce is not user friendly. You actually have to be knowledgeable of the software in order for you to interact with it **What problems is BigCommerce solving and how is that benefiting you?** I am solving my inventory and operational side of business ### 48. BC Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2018 **What do you like best about BigCommerce?** I love the ability to customize your own website display **What do you dislike about BigCommerce?** Their support staff often are not educated enough in areas needing assistance and generally won’t transfer the phone call to someone with more knowledge **Recommendations to others considering BigCommerce:** Allow customer service to transfer calls **What problems is BigCommerce solving and how is that benefiting you?** Ability to ship with ship station & an easy check out process. ### 49. LOVE Big Commerce **Rating:** 5.0/5.0 stars **Reviewed by:** Janine P. | Business Owner, Computer Hardware, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2017 **What do you like best about BigCommerce?** You get so many features with just the basic plan. **What do you dislike about BigCommerce?** Difficult to mass edit products, you have to open each product one at a time, versus hit "next" to bring up the next product. **Recommendations to others considering BigCommerce:** For the basic plan you really do get a lot, and everyone is so helpful and willing to help answer your questions. **What problems is BigCommerce solving and how is that benefiting you?** Getting a professional looking e-commerce website that welcomes people to shop. I can offer so many things to my customers that are not available on other platforms, like showing quantity left in inventory, Free add ons to do pop up messages, and more. ### 50. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2018 **What do you like best about BigCommerce?** I like that it is fast and it doesnt lag. **What do you dislike about BigCommerce?** The product view page could be arrange a little better. **What problems is BigCommerce solving and how is that benefiting you?** We have a eCommerce site and we use BigCommerce ## BigCommerce Discussions - [Who uses BigCommerce?](https://www.g2.com/discussions/who-uses-bigcommerce) - 1 comment, 1 upvote - [Big Commerce Likes And Dislikes](https://www.g2.com/discussions/big-commerce-likes-and-dislikes) - 1 comment, 1 upvote - [Is there a way to change the formatting on invoices to show any activity after the initial purchase?](https://www.g2.com/discussions/is-there-a-way-to-change-the-formatting-on-invoices-to-show-any-activity-after-the-initial-purchase) - 1 comment, 1 upvote - [What software does BigCommerce integrate with?](https://www.g2.com/discussions/42165-what-software-does-bigcommerce-integrate-with) - 2 comments, 1 upvote - [How do we get the best version of bigcommerce and where?](https://www.g2.com/discussions/how-do-we-get-the-best-version-of-bigcommerce-and-where) - 1 comment, 1 upvote - [View BigCommerce pricing details and edition comparison](https://www.g2.com/products/bigcommerce/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-05-21+11%3A27%3A17+-0500&secure%5Bsession_id%5D=3e683c4f-9ca2-4bb0-824b-27cff3538f44&secure%5Btoken%5D=7445d3ad79ae1751e03ea3463e944599587895c2df166696c94fd0c1d6016af8&format=llm_user) ## BigCommerce Integrations - [99minds](https://www.g2.com/products/99minds/reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [Acumatica](https://www.g2.com/products/acumatica/reviews) - [Addrexx](https://www.g2.com/products/addrexx/reviews) - [Akeneo PIM](https://www.g2.com/products/akeneo-pim/reviews) - [Algolia](https://www.g2.com/products/algolia/reviews) - [At Last](https://www.g2.com/products/at-last/reviews) - [Attentive](https://www.g2.com/products/attentive/reviews) - [Azure Functions](https://www.g2.com/products/azure-functions/reviews) - [Bloomreach](https://www.g2.com/products/bloomreach-bloomreach/reviews) - [Celigo](https://www.g2.com/products/celigo/reviews) - [Doogma Designer](https://www.g2.com/products/doogma-designer/reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) - [Fishbowl Inventory](https://www.g2.com/products/fishbowl-inventory/reviews) - [Glew](https://www.g2.com/products/glew/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [HubSpot Commerce Hub](https://www.g2.com/products/hubspot-commerce-hub/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [Klevu](https://www.g2.com/products/klevu/reviews) - [LitCommerce](https://www.g2.com/products/litcommerce/reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - [Meta Audience Network](https://www.g2.com/products/meta-audience-network/reviews) - [NetSuite](https://www.g2.com/products/netsuite/reviews) - [Next.js](https://www.g2.com/products/next-js/reviews) - [Omnichannel Order Hub](https://www.g2.com/products/omnichannel-order-hub/reviews) - [PayPal BrainTree](https://www.g2.com/products/paypal-braintree/reviews) - [Sage 100](https://www.g2.com/products/sage-100/reviews) - [ShipStation](https://www.g2.com/products/shipstation/reviews) - [Vercel](https://www.g2.com/products/vercel/reviews) - [Vertex](https://www.g2.com/products/vertex-inc-vertex/reviews) - [Yotpo](https://www.g2.com/products/yotpo/reviews) ## BigCommerce Features **Headless Commerce** - Decoupling - REST APIs - Data Orchestration - Customization - Extensibility **Reporting** - Reports & Analytics - Data Transfer Tools **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - E-Commerce Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Merchandising/Marketing** - Storefront Design Tools - Product Visualization - Recommendations / Personalization - Promotions and Discounts - Shopping Cart Abandonment - Product Reviews - SEO **Omnichannel Features ** - Retail Management - POS Integration - Social Media Integration - Customer Service Integration - Marketing Tools - E-commerce Integration - ERP Integration **Product Catalog** - Content Management - Product Configuration - Product Search and Filtering - Intangible Products **Order Process** - Checkout Process - Shipping Options - Tax Display and Processing - Payment Processing - Order Management - Returns / Refunds - Inventory Management - Multi-Channel Fulfillment **Multi-Channel Support** - Omnichannel - Mobile - Social Commerce - Customer Service - Store Locator - 3rd-Party Store Integration - B2B **Platform** - APIs - Customization - Integrations to Add-on Tools - User Management - Reporting / Analytics - Security - Admin Access Rights - Cross Browser Support - Performance and Reliability ## Top BigCommerce Alternatives - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - 4.4/5.0 (849 reviews) - [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) - 4.3/5.0 (544 reviews) - [SAP Commerce Cloud](https://www.g2.com/products/sap-commerce-cloud/reviews) - 4.3/5.0 (288 reviews)